Personal banking manager Work, Jobs in Leeds (with Salaries)

Senior Manager – Conversational Banking Transformation (12m FTC/Secondment)
Lloyds Banking Group —Leeds
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- AI
11d
Assistant Brand and Content Manager
HSBC Global Services Limited —Leeds
- Full-time
- Financial services
16h
Proofreader
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Senior Financial Crime Investigator - Business Banking
Monzo —Leeds
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
9h
Customer Success Manager - Leeds, UK
Sleek —Leeds
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Senior Director
Nationwide Building Society —Leeds
- £110,000 a year
- Full-time
- Travel
- Financial services
- Communication skills
Deputy Store Manager - 37.5 Hours
Bestway Group —Boston Spa
- Full-time
- Communication skills
Quick apply
2h
Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Employee discount
Quick apply
Presentations Supervisor
Williams Lea —Leeds
- £35,000 - £38,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
9d
Senior Supervisors - UK Deposit Takers Directorate (Leeds based)
Bank of England —Leeds
- £50,320 - £56,100 a year
- Full-time
- Analysis skills
- Travel
- Financial services
- Annual leave
1d
Account Manager (Motor Finance Dealer & Brokers - Yorkshire)
Tandem Bank —Leeds
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Retail Supervisor (25 hrs)
Deichmann —Leeds
- Up to £13.91 an hour
- Part-time
- Customer service
- Supervising experience
- Leadership
General Manager
Chopstix Merrion Centre (SGCD Limited) —Leeds
- From £35,000 a year
- Full-time
- Management
- In-person
- Marketing
- Store discount
- Employee discount
Quick apply
Workday Financials Lead
Lloyds Wealth —Leeds
- £60,546 - £67,000 a year
- Full-time
- APIs
- Financial services
- Leadership
- Annual leave
- Work from home
Motor Finance Account Manager (Dealer - Yorkshire)
Tandem Bank —Wakefield
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Audit Quality - Corporate Reporting Advisory Senior Manager
BDO —Leeds
- Full-time
- Accounting
- Financial services
- Communication skills
Sales Account Manager (Trainee positions available)
Synergy Car Leasing —Harrogate
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Sales
Quick apply
Supervisor
Belstaff —Leeds
Quick apply
National Account Manager
Bestway Group —York
- Full-time
- Presentation skills
- Organisational skills
Quick apply
8d
Sales Adviser
BarrattDevelopments —Leeds
- Weekend availability
- Sales
- Programmable logic controllers
- IT

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Senior Manager – Conversational Banking Transformation (12m FTC/Secondment)

Lloyds Banking Group -
Leeds

Apply Now

Job details

Full-time
£78,098 - £91,880 a year
11 days ago

Benefits

Company pension

Qualifications

Customer service
Driving
AI
Channel management
Leadership
Communication skills
Banking

Full job description

End Date

Monday 22 June 2026

Salary Range

£78,098 - £91,880

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE: Senior Manager – Conversational Banking Transformation

LOCATION: Leeds / Bristol / Chester / Manchester / Birmingham / Edinburgh (flexible)

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, in one of our office locations mentioned above.

What you’ll be doing

This is your opportunity to shape the future of digital customer service at scale—leading the evolution of Conversational Banking into a market‑leading, AI-enabled capability that supports millions of customers every year.

You’ll play a critical role within Personal Banking, a digitally led and data-driven business supporting over 26 million customers. Working at the intersection of customer experience, technology and operations, you’ll take ownership of a high-impact change portfolio—enhancing customer journeys, improving advisor efficiency, and embedding intelligent automation across our conversational channels.

As a Senior Manager, you’ll set direction and translate strategic ambition into tangible delivery. You’ll work across Platforms, Operations and Product teams, as well as external partners, to accelerate our AI roadmap, strengthen end-to-end channel management and transform advisor journeys across large, often offshore-enabled, operations teams.

This is a highly visible leadership role requiring strong collaboration and influence, where you’ll build alignment across multiple stakeholders while ensuring change is delivered safely, sustainably and with clear commercial impact.

Why join us

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our customers. We’re growing, and we’d love you to be part of the journey.

Essential skills & experience

5+ years extensive experience leading large-scale transformation or change portfolios within customer service, operations or digital channels
3+ years Demonstrated experience improving customer journeys, driving efficiency and embedding automation or digital capability within service environments
Strong track record of delivery implementing complex change into large, customer-facing environments, including offshore or third-party supplier models
Proven strategic leadership experience setting direction, defining roadmaps and delivering against business and customer outcomes
Advanced stakeholder engagement and communication skills, including the ability to influence senior leaders and translate strategy into clear, compelling narratives

And any experience of these would be great

Experience delivering AI, automation or conversational banking/chat/messaging platforms
Background in channel management, digital servicing or contact centre transformation

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways - so if you have transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wide‑ranging benefits package, including:

A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

personal banking manager jobs in leeds

Senior Manager – Conversational Banking Transformation (12m FTC/Secondment)

Assistant Brand and Content Manager

Proofreader

Senior Financial Crime Investigator - Business Banking

Customer Success Manager - Leeds, UK

Senior Director

Deputy Store Manager - 37.5 Hours

Income Recovery Officer

Presentations Supervisor

Senior Supervisors - UK Deposit Takers Directorate (Leeds based)

Account Manager (Motor Finance Dealer & Brokers - Yorkshire)

Retail Supervisor (25 hrs)

General Manager

Workday Financials Lead

Motor Finance Account Manager (Dealer - Yorkshire)

Audit Quality - Corporate Reporting Advisory Senior Manager

Sales Account Manager (Trainee positions available)

Supervisor

National Account Manager

Sales Adviser

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This is a place for you

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