Retention manager Work, Jobs in Leeds (with Salaries)

Customer Experience & Retention Manager
Batchelors Motor Group —Otley
- £38,000 - £55,000 a year
- Full-time
- Management
- Sales
- English
- Employee discount
- Referral programme
Quick apply
9d
General Manager
Batchelors York —York
- £50,000 - £77,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
Quick apply
8d
Operations Manager
Britsafe Limited —Leeds
- £47,000 a year
- Full-time
- Management
- Customer service
- Driving
Operations Manager
Aspens —Leeds
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Personal Training Gym Manager
True Personal Training —Wetherby
- £32,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Team management
- Gym membership
Quick apply
9d
Operations Manager
Limini Coffee —Cleckheaton
- £45,000 - £55,000 a year
- Full-time
- Management
- Team management
- IT
- Free parking
- Employee discount
Quick apply
2d
Commercial Manager
Reboot Online Marketing Ltd —Leeds
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
18h
Global Engagement Manager
Leeds Beckett University —Leeds
- £44,746 - £50,253 a year
- University
- Leadership
- Communication skills
Regional Sales Manager
R&J Strang Tyre Services —Leeds
- £40,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- Maintenance
- Employee discount
Quick apply
9d
Senior Guest Services Manager
Heeton UK & Europe —Leeds
- Weekend availability
- Bar
- Management
- English
- Annual leave
- Employee assistance programme
Quick apply
13d
Service Delivery Manager
Compliance365 —Wakefield
- £28,000 - £35,000 a year
- Full-time
- Sales
- Presentation skills
- Driving
- Free parking
Quick apply
Butchery Learning and Development Manager
Leeds City College —Leeds
- £40,410 - £44,144 a year
- Hybrid work
- Education
- Continuous improvement
- Organisational skills
- Annual leave
Assistant Manager - New Club Opening
Slazenger Padel Clubs —Leeds
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
9d
Bodyshop General Manager
FMG Repair Services —Bradford
- £60,000 a year
- Annual leave
- Employee discount
Quick apply
HR Business Partner
Aiyara Partners —Leeds
- £50,000 - £60,000 a year
- Full-time
- Management
- Data analysis skills
- Travel
- Annual leave
Quick apply
9d
Account Manager
SBFM —Leeds
- £35,000 - £40,000 a year
- Travel
- IT
- Communication skills
Team Manager - Family Help
Bradford Children and Families Trust —Bradford
- £51,356 - £54,495 a year
- Full-time
- Annual leave
Manager Of Operations (Physiotherapy Clinic)
ProSport Physiotherapy —Huddersfield
- £35,000 a year
- Full-time
- Management
- Quality control
- Travel
- Annual leave
Quick apply
5d
Vice President, International Sales (Remote, UK)
UK - Cofense Ltd —York
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
12d
Reward and Wellbeing Manager
Brainkind —York
- £45,000 - £55,000 a year
- Full-time
- Free parking
- Annual leave

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Customer Experience & Retention Manager

Batchelors Motor Group -
Otley

Quick apply

Job details

Permanent | Full-time
£38,000 - £55,000 a year
9 days ago

Benefits

Company car
Company pension
Canteen
Company events
Employee discount
Referral programme

Qualifications

Driving Licence
Management
Sales
English
Business development
Supervising experience
Communication skills

Full job description

Customer Experience & Retention Manager

(Business Development Centre)

Batchelors Motor Group

Customer expectations have changed. Speed matters. Convenience matters. And every missed call is a missed opportunity. Customers have more choice than ever. Loyalty is not automatic. And winning a customer once is no longer enough.

At Batchelors Motor Group, we are creating a brand-new Business Development Centre, and we are looking for someone to take full ownership of it.

This is not a slot into an existing structure role. It is a build, shape, and lead opportunity.

You will be defining how retention works across the group, what good looks like, and how we proactively keep customers engaged for sales, servicing and aftersales. We want someone commercially sharp, structured, and relentless when it comes to customer follow up, experience, and repeat business, but also someone who is excited by the idea of building something properly from the ground up.

A bit about us

Batchelors Motor Group is a family-owned business that has been doing things differently for over 30 years.

We have grown across Yorkshire by keeping things simple, looking after customers properly, and backing people who take ownership. We are not a corporate PLC with layers of process and slow decision making.

As the business continues to evolve, we are putting far more focus on customer lifetime value, retention, and structured follow up. This role is a direct response to that shift.

The role

This is a newly created role responsible for designing and building our Business Development Centre customer retention function. You will not be inheriting a finished system. You will be shaping it from day one. You will define the strategy, build the processes, create the customer journeys, and set the standards for how we retain, reactivate, and grow our existing customer base across sales and aftersales.

You will also work closely with senior leaders across sales, service, and marketing to embed retention into everyday activity, not as a campaign, but as a core discipline of the business. Some days you will be building structure and strategy. Other days you will be deep in CRM data, fixing gaps in follow up, or recovering customers who have gone cold.

You will be involved in:

Recruit and manage a team of aftersales and sales professionals within the BDC function
Designing and building the customer retention function from the ground up
Creating structured lifecycle and customer journey strategies
Building retention, reactivation, and lapsed customer campaigns
Developing CRM processes, segmentation, and data standards
Embedding retention activity across sales and aftersales teams
Overseeing outbound retention activity through the BDC
Defining KPIs, reporting and performance tracking for retention
Improving customer communication standards across all channels
Shaping how data and automation are used to drive repeat business

What we are looking for

Automotive experience is strongly preferred, ideally within a dealership, retail group, service environment, or customer contact centre.

More importantly, we are looking for someone who wants to build something, not just manage something.

This role is particularly well suited to a Sales Manager or Aftersales Manager looking to make a change, step away from day-to-day dealership operations, and move into a more strategic, group wide position with real influence.

You might already be in a BDC, CRM, marketing, or retention role, or you could be a strong leader from a sales or aftersales background ready for a new challenge.

We are looking for someone who understands that retention is built on discipline, timing, and consistency, and who can turn that into a structured, scalable system.

You will need to be:

Highly structured and process driven
Confident working with data, CRM systems, and reporting
Commercially focused with a strong understanding of lifetime value
Comfortable influencing across multiple departments
Self-driven and motivated.
Strong communicator with high attention to detail and standards

Most importantly, someone who is energised by the idea of shaping a department from scratch and making it their own.

What is in it for you

Alongside a competitive salary of £38,000 with a £50,000 OTE,

you will also get:

22 days holiday plus bank holidays
Birthday off
Company Car
Preferential servicing and repair rates for family vehicles
Ongoing development opportunities
Workplace pension scheme
Staff referral scheme
Company events and team incentives
Long service additional holiday awards
A supportive, family run business culture where people tend to stay and grow

Pay: £38,000.00-£55,000.00 per year

Benefits:

Canteen
Company car
Company pension
Employee discount
Referral programme

Experience:

CRM: 5 years (required)
Automotive: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in leeds

Customer Experience & Retention Manager

General Manager

Operations Manager

Operations Manager

Personal Training Gym Manager

Operations Manager

Commercial Manager

Global Engagement Manager

Regional Sales Manager

Senior Guest Services Manager

Service Delivery Manager

Butchery Learning and Development Manager

Assistant Manager - New Club Opening

Bodyshop General Manager

HR Business Partner

Account Manager

Team Manager - Family Help

Manager Of Operations (Physiotherapy Clinic)

Vice President, International Sales (Remote, UK)

Reward and Wellbeing Manager

I want to receive the latest job alerts for retention manager in leeds

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