Senior director Work, Jobs in Leeds (with Salaries)

Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
- Customer service
2d
Senior Director
Nationwide Building Society —Leeds
- £110,000 a year
- Full-time
- Travel
- Financial services
- Communication skills
Managing Director
Travessia Logistics Group Ltd. —Leeds
- £125,000 - £180,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
8d
Senior Facilities Manager (Branches), North East
National Westminster Bank PLC —Leeds
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
6d
Senior Consultant/Director
Quantum Group —Leeds
- Business
Director of Corporate Services
Masters Security Ltd. —Leeds
- £112,000 - £142,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
6d
Deputy Chief Operating Officer
Leeds Teaching Hospitals NHS Trust —Leeds
- Full-time
- Master's degree
- No degree
- Teaching
13d
Construction Senior Associate or Director
Walker Morris LLP —Leeds
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
- Construction
- Annual leave
Director of Planning & Performance
Leeds Teaching Hospitals NHS Trust —Leeds
- £112,782 - £129,783 a year
- Full-time
- Analysis skills
- Teaching
13d
Director of Business Transformation
Metelec Technology & Infrastructure Ltd. —Bradford
- £126,000 - £160,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
5d
Director of Finance and Procurement
West Yorkshire Fire & Rescue Service —Birkenshaw
- £124,490 - £131,043 a year
- Full-time
- Hybrid work
- Financial services
- Leadership
- Free parking
- Employee discount
Quick apply
12d
Assistant Director (Senior Manager), EY-Parthenon, Restructuring, Leeds
EY —Leeds
- Project management
Business Unit Director
SBFM —Leeds
- Continuous improvement
- Leadership
- Free parking
PA to the Senior Leadership Team
West Yorkshire Combined Authority —Leeds
- £34,418 a year
- Full-time
- Communication skills
11d
Responsive Repairs and Voids Senior Service Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Maintenance
- Analysis skills
- Project management
- Annual leave
4d
Operations Director - Bettys & Taylors (interim)
Bettys & Taylors Group —Harrogate
- Full-time
- Bakery
- Continuous improvement
- Café
- Employee discount
2d
Assistant Director of Governance, Risk and Assurance - Northpoint Wellbeing
Calderdale Council —Leeds
- £64,430 - £74,090 a year
- Full-time
- Annual leave
Relationship Director - Real Estate
Barclays —Leeds
- Analysis skills
6d
Senior Account Manager - Education
HippoDigital —Leeds
- Up to £60,000 a year
- Hybrid work
- Travel
- Contracts
- In-person
- Employee discount
Head of Contracts-Special Projects
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Communication skills
- Annual leave
- Employee discount

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Head of Customer Service

Zenith -
Leeds

Apply Now

Job details

Permanent
Up to £95,000 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme

Qualifications

Customer service

Full job description

At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone.

Our Commercial division provides a full range of services for fleet operators across LGVs, HGVs, LCVs and trailers. This includes fleet management, maintenance, funding, rental and flexible hire. With national reach and specialist expertise, we help customers keep vehicles available, compliant and cost-effective.

Across the business, there is a strong focus on continuous improvement, investment in technology, and creating an environment where people can develop and contribute to meaningful change.

The Opportunity

This is a senior leadership role with responsibility for shaping how customer service is delivered across a complex, multi-site operation.

As Head of Customer Service, you will define and deliver the customer service strategy, ensuring a consistent and high-quality experience across all channels. You will work across teams and functions to align service delivery with wider business priorities, while supporting ongoing improvement in performance, processes and systems. You will also provide direction to a large and diverse team, building capability and consistency across all locations.

Reporting to the Commercial Operations Director, the role combines strategic planning with operational oversight and involves close collaboration with Commercial, Finance, HR, IT and Business Change teams.

What You'll be Doing

Set the strategic direction for customer service delivery, defining clear service standards, KPIs and performance frameworks aligned to business goals.
Lead and inspire a large, multi-layered team, ensuring strong capability across Customer Service Managers, Team Leaders and frontline colleagues.
Own the end-to-end customer experience, embedding a customer-centric culture and continuously improving satisfaction and loyalty.
Oversee multi-channel operations, ensuring efficient, consistent and compliant service delivery across all customer touchpoints.
Drive continuous improvement, identifying opportunities to enhance processes, systems and technology to improve quality, efficiency and cost.
Build strong cross-functional partnerships with Commercial, Finance, HR, IT and Business Change to deliver joined-up outcomes.
Manage budget and resources, ensuring cost-effective delivery while forecasting demand and optimising capacity.
Lead governance and risk management, ensuring regulatory compliance and robust operational controls.
Develop insight-led decision making, establishing clear MI dashboards and using data to drive performance and inform strategic decisions.
Champion colleague development and engagement, creating an environment where people can grow, perform and thrive.

What You'll Bring

Experience leading customer service, operations or service delivery at a senior level
A track record of managing large, multi-site or multi-channel teams
Experience working with performance metrics, budgets and operational planning
Evidence of improving service delivery, processes or organisational capability
Understanding of commercial drivers and how service delivery contributes to business outcomes
Ability to interpret data and translate insight into practical action
Experience engaging and influencing stakeholders across different functions
Exposure to fleet, vehicle or leasing environments is helpful, though not essential

What's in it for You

Base salary of up to £95,000 per annum
Company car
Annual bonus
25% pension
Life assurance x 4 salary
Critical illness cover
Private medical care
Dental and health cash plans
Company GP for self and family
Inclusive culture with colleague-led equality networks
Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc..
Most importantly ....a role that will provide autonomy and challenge every day, in a people led organisation that is really looking to make a difference....

Why Zenith?

We're proud to be:

Award‑winning – Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards), Diversity and Inclusion winners, (Yorkshire Post Excellence in Business Awards), Wellbeing winners (Fleet News 2025).
Sustainability champions – over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - diversity networks and a workplace where everyone can thrive
A place to grow- Clear pathways through our MyGPS personal development framework

Sound Like the right opportunity for you? Apply now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

INDGEN

Apply Now

Refine Your Search

senior director jobs in leeds

Head of Customer Service

Senior Director

Managing Director

Senior Facilities Manager (Branches), North East

Senior Consultant/Director

Director of Corporate Services

Deputy Chief Operating Officer

Construction Senior Associate or Director

Director of Planning & Performance

Director of Business Transformation

Director of Finance and Procurement

Assistant Director (Senior Manager), EY-Parthenon, Restructuring, Leeds

Business Unit Director

PA to the Senior Leadership Team

Responsive Repairs and Voids Senior Service Manager

Operations Director - Bettys & Taylors (interim)

Assistant Director of Governance, Risk and Assurance - Northpoint Wellbeing

Relationship Director - Real Estate

Senior Account Manager - Education

Head of Contracts-Special Projects

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