Customer service representative Work, Jobs in Leeds City Centre, West Yorkshire (with Salaries)

Customer Service Specialist - Debt Support
StepChange —Leeds
- £36,571 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Customer Service Assistant
Wickes —Leeds
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Customer Service Advisor
M Group —Leeds
- £26,437 - £31,637 a year
- Microsoft Powerpoint
- CRM software
- Customer service
- Annual leave
- Employee assistance programme
4d
Customer Service Assistant - Leeds
The Co-operative Bank —Leeds
- £25,725 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
2d
Customer Service Advisor
Asa Briggs House Student Accommodation —Leeds
- £27,768 a year
- Weekend availability
- Microsoft Word
- Customer service
- Travel
Quick apply
5d
Senior Customer Service Advisor
Barclays —Leeds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
2d
Customer Service Representative, CM
Link Group —Leeds
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
1d
Collections Customer Service Advisor
Yorkshire Water —Bradford
- £27,417 - £31,942 a year
- Rotating shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
11d
Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Bradford
A01 Santander UK plc —Bradford
- £25,000 - £31,579 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
Customer Service Advisor
A1 Approved ltd —Leeds
- £22,000 - £25,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Customer Service Assistant
Elior UK —Leeds
- £23,858 a year
- Weekend availability
- Customer service
- Communication skills
Quick apply
11d
Customer Service Advisor
Keycare Limited —Shipley
- From £24,882 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Free parking
- Annual leave
Quick apply
4d
Customer Service Representative
Lantern Debt Recovery Services Limited —Leeds
- £26,227 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Work from home
Quick apply
7d
Customer Services Advisor
GXO Logistics —Leeds
- £28,393 a year
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Customer Service Assistant
World Duty Free Group —Leeds
- Part-time
- Sales
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2d
Customer Service Assistant - Leeds
Coventry Building Society —Leeds
- £25,725 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
Customer Service Advisor - DJ & Electronic Music Production
Bop Trading Ltd —Leeds
- £26,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
11d
Customer Service Advisor
Zuno Tech Group —Leeds
- Full-time
- Customer service
- English
- Communication skills
- Annual leave
Customer Service Advisor
Velvet Properties —Leeds
- From £25,000 a year
- Full-time
- Bilingual
- Customer service
- English
Quick apply
8d
Customer Service Advisor
Elite Property Managment —Leeds
- From £25,000 a year
- Full-time
- Bilingual
- Customer service
- English
Quick apply

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Customer Service Specialist - Debt Support

StepChange -
Leeds

Quick apply

Job details

Permanent | Full-time
£36,571 a year

Qualifications

Analysis skills

Full job description

Do you want a role where your expertise can steady someone in their most difficult moment, and genuinely change the direction of their life?

Looking for work that goes beyond process, where your judgment and care make a real difference?

Ready for a role that blends home working with meaningful, supportive time in the office?

This goes beyond a standard customer service role.

You'll handle complex, sensitive, and high-risk situations where there isn't a clear path to follow, and where you'll need to take ownership of how things move forward.

You'll need to interpret complexity, read between the lines, manage emotion, and bring structure to situations that are often unclear.

It's not just about solving the problem, it's how you handle it, communicate it, and guide people through it that makes the difference.

About the Role

You'll support clients across their full journey, from initial conversations and recommendations through to ongoing support, where situations are complex, sensitive, or don't fit standard processes.

Alongside direct client work, you'll provide expert guidance to colleagues through a Knowledge Line function, helping others navigate difficult scenarios with confidence.

You'll work with some of the most vulnerable clients, applying strong judgment, emotional intelligence, and problem-solving to ensure the support provided is safe, appropriate, and consistent.

You'll be based in our Leeds office with a hybrid approach, balancing home working with regular time together for collaboration, development, and connection (2 to 3 days in the office per week).

Your first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

What You'll Be Doing

Day to day, you'll:

Support clients facing complex or sensitive situations, offering clarity, reassurance, and expert guidance
Deliver full lifecycle debt advice, from fact-finding and income/expenditure assessments through to ongoing support
Step in to resolve challenging or atypical cases, identifying the root cause and unblocking progress
Provide trauma-sensitive support to clients experiencing distress or vulnerability
Manage high-risk or sensitive situations appropriately, including escalation where needed
Offer expert advice to colleagues via a Knowledge Line, supporting difficult or unusual scenarios
Work within governance and safeguarding frameworks, using judgment to flex processes where appropriate
Create tailored follow-up plans to support stability and progress
Maintain accurate records and use digital tools and systems to support decision-making
Contribute to continuous improvement by identifying patterns and opportunities to refine processes

About You

You bring a calm, thoughtful approach to complex situations, combining empathy with strong analytical thinking. You're confident making decisions in nuanced scenarios and take ownership of achieving the right outcome.

You don't rely on having a clear script or defined path. You're able to assess situations, make sense of complexity, and decide how to move things forward, using your judgment to decide how to move things forward.

You communicate clearly and adapt your style to the person in front of you, whether that's a client in distress or a colleague needing guidance. You're able to manage emotion, ask the right questions, and keep conversations focused and constructive, even in difficult situations.

You'll thrive in this role if you're motivated by:

Purpose - Work that genuinely matters, helping people move forward and achieve lasting outcomes.

Growth - Grow through meaningful work in an organisation that's evolving.

Balance - Hybrid, flexible, and sustainable ways of working that support your wellbeing.

Belonging - A supportive, purpose-led team where you're trusted, valued, and able to be yourself.

Experience supporting complex or vulnerable clients, working in regulated environments, or providing specialist guidance is valuable, but what matters most is your ability to apply sound judgment, work with care, and operate effectively in high-stakes situations.

Equality, Diversity & Inclusion

Belonging is central to who we are. We're committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves.

We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we're here to support you.

Additional Info:

Shift Pattern Flexible shift patterns are available across Monday to Saturday. Operating hours are Monday to Friday, 8am-8pm, and Saturdays, 9am-2pm. Shifts may include a combination of long and short days, including Saturdays. The first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

Contract Type Permanent

Hours of Work per Week 40 hours per week, with flexible options to work 37.5 or 35 hours per week, with salary adjusted pro rata.

Additional Benefits Hybrid working: 2-3 days per week in the office following the initial training period

Quick apply

Refine Your Search

customer service representative jobs in leeds city centre, west yorkshire

Customer Service Specialist - Debt Support

Customer Service Assistant

Customer Service Advisor

Customer Service Assistant - Leeds

Customer Service Advisor

Senior Customer Service Advisor

Customer Service Representative, CM

Collections Customer Service Advisor

Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Bradford

Customer Service Advisor

Customer Service Assistant

Customer Service Advisor