veterinary receptionist Work, Jobs in leeds ls20 (with Salaries)

Veterinary Receptionist / Client Care Assistant
Yorkshire Independent Referrals —Brighouse
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
23h
Veterinary Care Assistant
PDSA —Bradford
- £26,278 a year
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Laboratory / Admin Assistant
Sandhill Veterinary Services Ltd —Ripon
- £25,000 - £30,000 a year
- Part-time
- Laboratory experience
- IT
- In-person
Quick apply
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Registered Veterinary Nurse/ Experienced Veterinary Care Assistant
Vets for Pets —Huddersfield
- Full-time

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veterinary receptionist jobs near leeds ls20

Veterinary Receptionist / Client Care Assistant

Yorkshire Independent Referrals
Brighouse

Quick apply

Job details

Permanent | Part-time
£12.71 an hour
23 hours ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount
Enhanced maternity leave
Sick pay
On-site parking

Qualifications

Customer service
Veterinary experience
Microsoft Office
Administrative experience
Animal care
Organisational skills
Front desk
IT
Communication skills

Full job description

Job Overview

We are seeking a motivated and customer-focused individual to join our Client Care team at Yorkshire Independent Referrals (YIR).

Yorkshire Independent Referrals is a specialist veterinary hospital based in Brighouse, West Yorkshire. We provide advanced medical, surgical, and diagnostic care for referred patients from primary care veterinary practices. Our areas of expertise include orthopaedics, spinal surgery, neurosurgery, cardiology, and advanced diagnostics.

As a Client Care Assistant, you will play a key role as the first point of contact for both clients and referring veterinary practices. You will work closely with our clinical teams to ensure an exceptional standard of service and a seamless experience for our patients and their owners. This is a highly valued, client-facing role requiring professionalism, empathy, and strong organisational skills. We are committed to supporting professional development and offer access to both internal and external training opportunities, including Colourful CPD and IHASCO. You will be encouraged to take ownership of your learning and contribute to the continuous improvement of our services.

Duties

Provide a warm, professional welcome to clients, representing the referral hospital at all times.
Respond to client enquiries accurately and liaise effectively with the veterinary team
Manage challenging conversations with empathy and professionalism
Coordinate appointments and surgical bookings through effective diary management
Oversee client flow from admission through to discharge
Handle client communications via telephone and email
Process payments and manage daily cash handling, including banking
Administer prescription requests and general administrative duties (scanning, filing, etc.)
Manage insurance documentation, claims, and related queries, including excess payments
Communicate with external veterinary practices
Support social media activity as required
Maintain cleanliness and presentation of reception and office areas
Ensure compliance with GDPR regulations

Skills

Proven experience in a customer-facing role (essential)
Previous reception experience (preferred)
Experience within a veterinary environment (desirable)
Strong administrative and IT skills, including Microsoft Office
Ability to work efficiently under pressure
Excellent communication and interpersonal skills
A genuine passion for animal care

Job Details

£12.71 per hour
Part-time: 3 days per week (Monday, Tuesday, Wednesday), 8:00am – 6:00pm
30-minute unpaid break
18.5 days annual leave (including bank holidays, pro rata)
Career progression opportunities
Company pension scheme
Enhanced sick pay
Employee discount scheme
Enhanced maternity benefits
Cycle to work scheme

Yorkshire Independent Referrals is committed to equality of opportunity and welcomes applications from individuals of all backgrounds.

Pay: £12.71 per hour

Benefits:

Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

veterinary receptionist jobs in leeds ls20

Veterinary Receptionist / Client Care Assistant

Veterinary Care Assistant

Laboratory / Admin Assistant

Registered Veterinary Nurse/ Experienced Veterinary Care Assistant

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