Package Description
- Competitive salaries
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Excellent training & development opportunities
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Paid Holidays
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Workplace pension scheme
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Staff Discount
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Travel Loans and more…..
Overview of the role
Wardles - part of Bestway Healthcare UK
At Wardles, we’re proud to play a vital role in patient care, and we’re looking for a motivated, detail focused Prescription Administrator to join our growing team.
This is more than just processing prescriptions. It’s about making sure patients are supported, partners are paid accurately and on time, and our business continues to thrive through strong compliance and smart processes.
If you enjoy working with detail, take pride in doing things properly, and like being part of a collaborative healthcare team, this could be a great fit for you.
The Prescription Administrator will be responsible for receiving, matching and processing prescriptions, in line with full compliance of data protection and GDPR legislation. They are responsible to identify and realise the maximum income for the Company from the PPA daily, keeping the outstanding debt to a minimum, and paying generated commission to external Pharmacy/GPs accounts on time. Proactively identifying problem accounts and working with internal and external account managers to resolve. They will proactively spot patterns and problems, seeing where we can change our processes, tools or services to improve the customer experience
The core hours for this role are Monday - Friday 11AM - 5PM (30 hours per week). Flexibility is required as you will occasionally need to support with overtime (paid at hourly rate) between the hours of 9am - 6/30pm.
Main Responsibilities
- Responsible for keeping up to date with all current Legal legislation, to ensure all patient data/information is handled confidentially, minimising any risk to the Business.
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Actively ensure through their own time management/workload the maximum number of prescriptions are matched to the orders and processed daily to ensure we are re-imbursed by the PPA in line with monthly budgeted expectations.
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To receive and verify the accuracy and authenticity of prescriptions, accurately auditing all corresponding paperwork, escalating any identified issues to the team leader
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To ensure all data is matched correctly when completing patient EPS nominations in Analyst/PMR, adhering to strict access and confidentiality compliance
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Ensure that feedback and complaints are dealt with, recorded, and escalated as appropriate in line with our regulatory and NHS obligations providing recommendations for the timely resolution of all escalated queries from both the internal/external estate.
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Work collaboratively to resolve all customer/patient queries across multiple departments both at HSC and Manchester.
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Be a subject matter expert on prescription endorsement to ensure robust compliance processes are adhered to, identifying any areas for improvement.
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Identify and report promptly to the team manager any problem accounts.
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Work with multiple processes and systems to enable the correct commission payments to be made on time.
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Utilise external workflow systems to secure prescriptions for order on Analyst/PMR system, maintaining patient confidentiality
The Ideal Candidate
The sucecssful candidate will have previous experience in an administrative role and an excellent eye for detail. In addition, we are looking for:
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Knowledge of current Legal Legislation around Data Protection and GDPR
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Excellent communication/negotiation skills
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Experience of credits/debits
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Demonstrates a high attention to detail and accuracy
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Experience of using Microsoft programmes
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Experience of multiple external systems
We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
