Guest relations host Work, Jobs in Leek, Sts (with Salaries)

Guest Relations Host
LaplandUK —Macclesfield
- £14 an hour
- Temporary
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
Director of Spa and Wellness
AccorHotel —Knutsford
- Full-time
- Hotel
- In-person
- Business
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Night Porter
Bike & Boot Inns Ltd —Hope Valley
- £14 an hour
- Part-time
- Hospitality
- Bar
- Hotel
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Hospitality and Restaurant manager
Audley Villages —Darley Dale
- £35,353 a year
- Full-time
- Team management
- Recruiting
- In-person
- Employee discount
- Referral programme
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Guest Relations Host

LaplandUK
Macclesfield

Quick apply

Job details

Temporary | Part-time | Seasonal | Full-time | Fixed term contract | Zero hours contract
£14 an hour

Benefits

Free parking
Store discount
Paid training
Annual leave
Discounted or free food
Canteen
Employee discount
On-site parking
Shuttle service provided

Qualifications

Venue and attractions experience
Hospitality
Management
Guest relations
Customer service
No experience needed
First Aid Certification
Personal Licence

Full job description

Capesthorne Hall, Macclesfield, Cheshire (SK11 9JY)
£14.00 per hour + 12.07% holiday pay
Seasonal | Oct – Dec 2026 | Applicants must be 18+

About LaplandUK

LaplandUK is an award-winning immersive Christmas experience unlike any other.

Created by Hollywood set designers and West End theatre professionals, LaplandUK transforms a 30-acre woodland into a magical theatrical world where families experience the story of Father Christmas through live performances, interactive storytelling and unforgettable moments.

Every year, more than 180,000 guests visit LaplandUK, with tickets selling out within hours. This Christmas, we're looking for enthusiastic, friendly and professional people to help deliver an exceptional guest experience.

The Role

As a Guest Relations Assistant, you'll work across a variety of guest-facing locations, helping ensure every family enjoys a smooth, magical and memorable visit.

Depending on operational requirements, you may support guest services, manage guest flow, welcome families, answer questions, resolve queries and help keep the experience running safely and efficiently.

Your responsibilities may include:

Welcoming guests with a warm and friendly attitude.
Providing information and assistance throughout the guest journey.
Managing guest flow to ensure the experience runs smoothly.
Resolving guest queries professionally and confidently.
Escalating more complex issues where appropriate.
Supporting activities within the Elven Village, including the Elven Post Office.
Using radios and on-site systems to communicate with colleagues.
Working closely with operational, technical and performance teams to deliver an outstanding guest experience.

No two days are the same, but every day is focused on creating magical memories for thousands of families.

About You

We're looking for people who are:

Passionate about delivering exceptional customer service.
Friendly, approachable and confident speaking with guests.
Calm under pressure and able to solve problems positively.
Reliable, organised and an excellent team player.
Comfortable working in a busy, fast-paced environment.
Able to communicate using a radio

No experience need but any experience in these areas would be a bonus; customer service, hospitality, tourism, events, visitor attractions, theatre, retail or front-of-house.

What You'll Receive

£14.00 per hour plus 12.07% holiday pay
Free hot meal every shift
Complimentary tea, coffee and soft drinks
20% discount in LaplandUK retail shops on selected dates
Free parking
Free shuttle bus from the local railway station
Full paid training

Key Dates

Location: Capesthorne Hall, Congleton Road, Siddington, Macclesfield, Cheshire, SK11 9JY
Paid Training: From 19 October 2026
Live Event: 7 November – 24 December 2026

Applicants must be available throughout the event period and commit to a minimum of three shifts per week, including weekends.

Apply Today

If you love working with people, thrive in a fast-paced environment and want to be part of one of the UK's most magical Christmas experiences, we'd love to hear from you.

Join LaplandUK this Christmas and help create memories that families will cherish forever.

Pay: £14.00 per hour

Benefits:

Canteen
Discounted or free food
Employee discount
Free parking
On-site parking
Shuttle service provided
Store discount

Application question(s):

Will you be 18 by the 19th October 2026?
Will you be able to reliably commute or relocate to Macclesfield SK11 9JX for this job? (Free shuttle service from Macclesfield station is provided/free parking on site)

Work Location: In person

Quick apply

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