New Haden Pumps
For over 60 years New Haden Pumps Ltd has maintained an enviable reputation as one of the UK’s leading manufacturers/suppliers of pumping systems and associated equipment. New Haden Pumps Ltd Head Office and manufacturing facility is based in the Staffordshire Moorlands; being centrally located in the UK ensures that we are able provide nationwide coverage. We offer bespoke systems and packages to suit all applications within the building services and water/wastewater industries.
Due to organic growth we are looking to expand and add a key member staff to the team.
Job Summary
We are seeking a proactive and organised Sales Co-ordinator specialising in Service, Repairs, and Maintenance for our Head Office based in Cheadle, Stoke-on-Trent. The successful candidate will play a vital role in managing the sales process, supporting customer service efforts, and ensuring smooth communication between clients and internal teams. This role offers an excellent opportunity for individuals with strong organisational skills and IT proficiency to contribute to a dynamic team environment.
Responsibilities:
- Manage and maintain the sales processes and systems within the department
- Report back to management on sales performance within the department
- Contact clients to follow up on maintenance, repairs and sales quotations
- Contact new and existing customers/sites in relation to quoting for maintenance of equipment
- Maintain and update sales and customer records
- Produce maintenance, spares, and repair quotations
- Translate Sales quotations to digital on company CRM software
- Upload orders onto company CRM software
- To continually develop product and technical knowledge
- Assist with the administration of the SRM planner
- Provide support to other areas of the department when colleagues are absent or on holiday
- Other ad hoc duties as required and the ability/willingness to develop the role
Key skills:
- Flexibility and adaptability
- Commercial awareness
- Good oral and written communication skills
- The ability to be proactive and take the initiative
- Tact and diplomacy
- A team player with high level of dedication
- Ability to multi-task effectively and adhere to deadlines
- Well-organised with a customer-oriented and proactive approach
- Excellent knowledge of MS Office and the ability to learn company-specific software if required
Benefits:
- 25 days holiday
- Day off for birthday
- Pension
- Westfield Health cash back scheme
This is a full time position - 37.5 hours per week (Between 8am - 5pm)
Work Location: In person
