Location: Stockport (Office-Based with Travel to Developments)
Department: Lettings Team
Reports To: Head of Leasing
Salary: £26,000 per annum + Commission/Bonus Scheme
Hours: Full-Time, 37.5 Hours per Week
About Us
At Property Sense, we're transforming the Build-to-Rent (BTR) sector through innovative PropTech-driven marketing and leasing solutions. Working with some of the UK's leading developers and operators, we help lease developments faster by connecting prospective tenants with exceptional homes.
As our business continues to, we're looking for a motivated and enthusiastic Junior Lettings Associate to join our team. This is an excellent opportunity for someone looking to start or develop a career in property, lettings, sales, or customer service within a fast-paced and supportive environment.
The Role
As a Junior Lettings Associate, you'll play a key role in supporting the leasing process from initial enquiry through to move-in. You'll be the first point of contact for prospective tenants, helping to deliver an outstanding customer experience while learning all aspects of the lettings journey.
This role is ideal for someone who enjoys working with people, has strong communication skills, and is eager to build a successful career in the property industry.
Key Responsibilities
Customer Enquiries & Tenant Support
- Respond promptly and professionally to enquiries via phone, email, web portals, and social media.
- Provide prospective tenants with accurate information about available properties and developments.
- Follow up on all leads and enquiries to maximise conversion opportunities.
Viewings & Property Tours
- Arrange and assist with property viewings.
- Conduct property tours and showcase the features and benefits of developments.
- Create a welcoming and positive experience for prospective tenants.
- Gather and report viewing feedback to the wider team.
Administration & CRM Management
- Update applicant details, viewing notes, and tenancy progress.
- Ensure all customer interactions are recorded and tracked efficiently.
- Support the preparation and processing of tenancy applications.
Team Collaboration
- Work closely with colleagues across sales, marketing, and operations.
- Attend team meetings and contribute updates on enquiries, viewings, and applications.
- Support wider business objectives and maintain high standards of customer service.
What We're Looking For
Essential
- Excellent verbal and written communication skills.
- Strong customer service skills with a friendly and professional approach.
- Good organisational skills and attention to detail.
- Comfortable using Microsoft Office and learning new systems.
- Ability to manage multiple tasks and prioritise workload effectively.
- Positive attitude with a willingness to learn.
- Strong work ethic and a proactive mindset.
- Full right to work in the UK.
Desirable
- Previous experience in customer service, sales, retail, or administration.
- Exposure to property, lettings, estate agency, or Build-to-Rent environments.
- Experience using CRM systems or property portals.
Personal Attributes
We're looking for someone who is:
- Enthusiastic and eager to develop a career in property.
- Confident speaking with customers both on the phone and face-to-face.
- Personable, approachable, and professional.
- Resilient and able to work in a target-driven environment.
- A strong team player who enjoys collaborating with others.
- Solution-focused with a positive attitude.
What We Offer
- Competitive salary with commission and bonus opportunities.
- 24 days annual leave plus bank holidays.
- Flexible working arrangements.
- Modern office environment in central Stockport.
- Free parking.
- Ongoing training and career development.
- Clear progression opportunities into Lettings Associate and Senior Lettings roles.
- Regular team socials and wellbeing initiatives.
- Supportive, ambitious, and collaborative culture.
If you're passionate about property, enjoy helping people, and want to grow your career within a fast-growing business, we'd love to hear from you.
Pay: £26,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Transport links
Ability to commute/relocate:
- Stockport SK1 1EB: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
