1st line support engineer Work, Jobs in Leek Wootton, War (with Salaries)

1st Line IT Support Handler
SinglePointCalls Ltd —Daventry
- £27,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
Quick apply
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
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Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
Quick apply
1d
Senior DevOps Engineer
Insolvency Service —Birmingham
- £48,429 - £54,686 a year
- Part-time
- Azure
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Product Owner
Beazley Management Limited —Birmingham
- Computer Science
- Data analysis skills
- Machine learning
- Annual leave

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1st Line IT Support Handler

SinglePointCalls Ltd
Daventry

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

ConnectWise
Microsoft Outlook
Customer service
English
Active Directory
CompTIA A+
VPN

Full job description

Job title: 1st Line IT Support Handler Company: SinglePoint Calls Ltd Location: Daventry NN11 4GD (in person) Salary: £27,000.00 to £30,000.00 per year Job type: Full-time, Permanent Schedule: Monday to Friday, day shift Work authorisation: United Kingdom (required)

About SinglePoint

SinglePoint Calls Ltd is a Daventry-based call handling and IT support business. Around 40 of us work under one roof on Vicar Lane, answering calls for hundreds of UK businesses across legal, professional services, e-commerce, trades and IT.

Our IT support desk works for UK Managed Service Providers on a white label basis. We are Cyber Essentials certified and hold ISO 27001 and ISO 9001 accreditations.

The role

You will sit on our IT support desk in Daventry, answering inbound calls from end users at our MSP partners' clients. Most calls you will resolve yourself on the line. The rest you will log cleanly and pass back to the partner's engineers with everything they need to pick it up.

Typical fixes you will handle:

Password resets and account unlocks
MFA resets and re-enrolment
Account creation and basic permission or security group changes
PC reboots and the classic "turn it off and on again"
Outlook profile fixes, signature changes, missing email panics
Printer queue clears, default printer changes, basic driver reinstalls
Monitor, dock and peripheral problems
Browser cache clears and password manager unlocks
VPN reconnects, Teams and Zoom basic fixes

You will work in PSA platforms including Halo, HaloPSA, ConnectWise, Autotask, Atera, Syncro, ServiceDesk Plus and Freshservice. Full training is given.

What we need from you

A confident telephone manner and clear written English
Solid working knowledge of Windows, Microsoft 365, Outlook and Teams
A basic grasp of Active Directory or Entra ID concepts
Comfort troubleshooting common end user problems
Patience under pressure and the reliability to turn up on shift
Right to work in the UK

Nice to have

Previous MSP service desk experience
Hands-on time with any of the PSA platforms we use
CompTIA A+, Microsoft 365 Fundamentals or a similar qualification
Call centre, contact centre or customer service background

What you get

£27,000 to £30,000 per year, depending on experience
Full-time, permanent contract
Head office role in Daventry, with free on-site parking
28 days holiday including bank holidays
Workplace pension
Full training on every system and partner we work with
Genuine progression as the IT desk grows
A team of around 40 in one building, in Daventry

How to apply

Apply through Indeed or send your CV to [email protected] with "1st Line IT Support Handler" in the subject line. Short telephone interview first, then a face-to-face interview at our Daventry office.

Job Type: Full-time Pay: £27,000.00 to £30,000.00 per year

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

1st line support engineer jobs in leek wootton, war

1st Line IT Support Handler

1st Line NOC Engineer

Senior TechOps Generalist

Senior IT Infrastructure Engineer

IT Support Technician

Senior DevOps Engineer

Product Owner

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