1st line it support engineer Work, Jobs in Leicester, Eng (with Salaries)

IT Engineer (1st/ 2nd Line Support)
CEMA LTD —Nottingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Windows
- SQL
- Free parking
Quick apply
4d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
4d
Claims Fraud Investigator - First Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply

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1st line it support engineer jobs near leicester, eng

IT Engineer (1st/ 2nd Line Support)

CEMA LTD -
Nottingham

Quick apply

Job details

Permanent | Full-time
£25,000 - £26,000 a year
4 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Operating systems
Customer service
GCSE
Windows
Technical support
SQL
Virtualisation
IT support
DNS
Active Directory
VPN

Full job description

CEMA Ltd Full Time Vacancy

IT Engineer (1st/ 2nd Line Support)

Location: Nottingham

Job Family: IT Department reporting to the Group Digital & Development Director and IT Manager.

Assignment Category: Full Time

Experience Level: Low - Medium level

Travel Required 5%

Job Description:

This job role is for an IT Engineer (1st/ 2nd Line Support)

1. Purpose of Job & Primary Objectives1.1 Purpose of the Job

To provide first and second line technical support for all IT systems, infrastructure, and end users across the company, both on-site and remotely.

To diagnose, resolve, and escalate IT hardware, software, networking, and access-related incidents in a timely and professional manner.

To support the deployment, maintenance, and lifecycle management of IT equipment and systems, ensuring continuity of business operations.

1.2 Primary Objectives

To respond to, log, diagnose, and resolve IT incidents and service requests efficiently using the company IT ticketing system.

To support and maintain end-user computing environments, network connectivity, Microsoft 365 services, and virtualised systems while ensuring compliance with company policies and security standards.

2. Main Duties

2.1 Provide 1st and 2nd line support to staff, assisting with logged IT-related incidents and service requests.

2.2 Diagnose and resolve hardware, software, operating system, application, and peripheral issues.

2.3 Provide support for VPN connectivity and remote access issues.

2.4 Answer phone calls and deal with face-to-face IT helpdesk enquiries.

2.5 Log, prioritise, update, and resolve incidents using the IT ticketing system.

2.6 Install, configure, prepare, maintain, and decommission IT equipment.

2.7 Organise delivery, return, and asset tracking of IT equipment.

2.8 Assist with document control and IT documentation.

2.9 Support user accounts, permissions, and access management.

3. Supervisory Responsibilities

No direct supervisory responsibilities.

4. Other Responsibilities

Comply with company Health & Safety, Quality Assurance, and Information Security policies.

5. Decision Making

Day-to-day IT support decisions while escalating complex issues where required.

6. Special Working Conditions

Office-based with occasional travel to other sites.

7. Other Relevant Requirements

Strong knowledge of Windows Server, Windows OS, Microsoft 365, networking, virtualisation, basic SQL, and cyber security.

Please send CV’s to [email protected]

Job Types: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

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1st line it support engineer jobs in leicester, eng

IT Engineer (1st/ 2nd Line Support)

Desktop Support Engineer

Claims Fraud Investigator - First Party

Support Engineer

Senior IT Infrastructure Engineer

Senior TechOps Generalist

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