Call handler part time Work, Jobs in Leicester, Eng (with Salaries)

Contact Handler
Leicestershire Police —Leicester
- £27,204 - £30,333 a year
- Weekend availability
Regulatory Complaints Specialist
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Customer Care Champion - Call Handler
Otis —Leicester
- Full-time
- Communication skills
6d
Emergency Medical Advisor (999 Call Handler - Nottingham)
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,760 - £31,157 a year
- Overtime
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
9d
UK Head of Patient Contact & Experience
TFP Fertility —Nottingham
- Full-time
- Continuous improvement
- Leadership
- Free parking
Quick apply

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Regulatory Complaints Specialist
NEXT —Leicester
Navigate sensitive financial discussions with empathy, turning complex complaints into positive experiences for customers. Early VIP access to sale stock.
£14.66 - £16.99 an hour
Complaints Insight Specialist
Capital One UK —Nottingham
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits…

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Contact Handler

Leicestershire Police -
Leicester

Apply Now

Job details

Permanent | Full-time
£27,204 - £30,333 a year

Full job description

Make the difference when it truly matters!

Being a Contact Handler means you are the first point of call for our communities when they need us the most.

You’ll be part of a dedicated team dealing with emergency situations, identifying incidents, assessing risk, protecting the vulnerable and preventing harm. Your adaptability, compassion and calm approach will be vital.

Working side by side with police officers and staff, you will ensure all 999/101 emergency and non-emergency calls are handled quickly, professionally, and calmly.

You’ll be handling a diverse range of calls, often complex, from missing person reports to road traffic incidents and crimes unfolding in real time. You’ll be the first point of contact for individuals at their most vulnerable, ensuring you’re listening and accurately recording every part of the call.

This role has a fixed based at Force Headquarters, Leicestershire Police and is full-time.

We are looking to start people in October 2026 and January 2027 onwards.

The Shifts

24 hour, 7 days a week shift pattern
Rotating shifts of 4 days on and 4 days off including evenings, nights, and weekends
Typical shifts within the pattern are 07:00 - 19:00 or 19:00 - 07:00

Salary:

Basic starting salary of £27,204 during training (approx. 11-13 weeks).
Gross pay is around £34,300, including shift allowance and weekend working.
The top salary for the role is around £38,800, and will be reached through annual increments over 5 years.

So, if you’re an excellent communicator, have the ability to stay calm, extract information accurately, problem solve, have fast and precise keyboard skills, and want to help people when they need us the most, this is the job for you!

If you want to find out more about the role, register for one of our webinars here.

What’s in it for you?

At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of reward and benefits that are available to all our staff and officers.

What’s next…

If this sounds like the role for you, please click apply to complete your application describing how you meet the essential criteria listed on the job description.

Application deadline - 28th June 2026 at 23:55
Assessment / Interview - this involves a 2 hour session including an interview, role play and data input capability assessment, and will be held at Force Headquarters. We have availability to run these 7 days a week, meaning you can choose a slot to suit your diary.
Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK at the time of application.

To find out more about Leicestershire Police and understand how you can make a difference visit our careers website.

We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of females and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.

Apply Now

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call handler part time jobs in leicester, eng

Contact Handler

Regulatory Complaints Specialist

Customer Care Champion - Call Handler

Emergency Medical Advisor (999 Call Handler - Nottingham)

UK Head of Patient Contact & Experience

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