Customer operations area manager Work, Jobs in Leicester, Eng (with Salaries)

Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
11d
Sales Team Lead - Loughborough, UK
Modern Milkman —Loughborough
- £32,000 - £55,000 a year
- Weekend availability
- Sales
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
High Rise Co-ordinator
Platform Housing —Leicester
- Up to £11,864 a year
- Night shift
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Business Operations & Compliance Manager
Gratton Construction Limited —Derby
- £30,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Rugby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Customer service
- Leadership
- Communication skills
Quick apply
13d
Duty Operations Manager
Edu-Lettings UK Ltd —Kettering
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Communication skills
Customer Service Advisor
Aptean —Leicester
- Full-time
- Customer service
- IT
- Communication skills
6d
Claims Commercial Manager - Third Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Annual leave
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
Colleague Assurance Manager
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Financial services
- Annual leave
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Management
- Customer service
- Patient care
- Employee assistance programme
- Sick pay
5d
ICQA Operations Manager, UK Customer Fullfillment
Amazon UK Services Ltd. —Nottingham
- Full-time
- Data analysis skills
- English
- Bachelor's degree
Logistics Quality Auditor
Proximo Holdings Limited —Ryton on Dunsmore
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Communication skills
- Referral programme
Quick apply
Cluster Operations Manager
Unite Students —Nottingham
- Hospitality
- Leadership
- Annual leave
- Employee assistance programme
Risk and Internal Controls Manager - 12M Fixed Term Contract
Topps Tiles —Leicester
- Accounting
- Communication skills
- Free parking
- Employee discount
11d
Security Officer 44.33hrs - Highcross Leicester
Savills Management Resources —Leicester
- £13.61 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Strategy Manager
Network Rail —Derby
- £55,596 - £67,813 a year
- Full-time
- No degree
- Annual leave
- Employee discount
9d

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Customer Operations Area Manager

Cadent Gas -
Leicester

Apply Now

Job details

Fixed term contract
From £72,000 a year
11 days ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Driving
Leadership
Negotiation

Full job description

Location: East Midlands

Advertised Salary: From £72,000 depending on skills & experience

Job Function: Operations

Working Hours: 37

Location Type: Hybrid

Contract Type: Fixed term contract

Req ID: 2891

Posting End Date: August 2nd

Lead the frontline operations that keep our customers and communities safe

As our Customer Operations Area Manager, you’ll play a critical role in delivering Emergency, Repair and Household Connections activities across your geographical area. This isn’t just about managing day‑to‑day work – it’s about ensuring public safety, driving operational excellence and providing a first‑class service to our customers.

Working at the heart of our operational network, you’ll lead a geographically dispersed workforce, ensuring the safe and compliant execution of all activities 24/7. You’ll balance reactive emergency workload with planned and customer‑appointed work, maintaining performance, safety, cost control and regulatory outputs. You’ll be the visible leader who engages teams, supports supervisors, manages contractors and builds trust with both internal and external stakeholders.

This is an exceptional opportunity to step into a highly influential operational leadership role, where you’ll shape culture, develop people and ensure our local operations run efficiently, safely and with a relentless focus on customer satisfaction.

Why you’ll love this role

This is a high‑impact leadership role at the core of our customer operations, offering accountability, variety and the chance to drive meaningful improvement.

Operational Leadership – Lead emergency, repair and connections delivery, balancing reactive and planned workload to meet customer and network commitments.
Safety & Compliance – Ensure public safety, regulatory compliance and strong adherence to procedures, including incident supervision and EM77 requirements.
Workforce Development – Build, develop and motivate operational teams, driving productivity, flexibility and year‑on‑year improvements.
Performance & Delivery – Manage budgets, workforce performance and operational outcomes to meet safety, customer, financial and regulatory targets.
Stakeholder & Contractor Management – Engage supervisors, field teams, contractors and partners to deliver high‑quality, compliant and efficient work.
Data, Quality & Continuous Improvement – Champion high-quality data, asset records and operational reporting to support informed decision-making and network performance.

What you’ll bring

You’re an experienced operational leader with strong judgement, resilience and a passion for safe, high‑quality delivery.

Strong leadership skills with experience managing dispersed operational teams
Excellent understanding of operational policies, regulatory requirements and safety frameworks (including NRSWA, SCO, CDM, SCCF, HSE regulations)
Ability to deliver safe, compliant, efficient operations within budget and to required quality standards
Strong stakeholder, influencing and negotiation skills, including managing trade union relationships
Competence in incident supervision, operational decision-making and performance management
A proactive mindset focused on continuous improvement, customer experience and operational excellence

If you’re ready to take on a key leadership role supporting safe, efficient and customer‑focused operations, apply now.

Disclaimer: While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role.

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:

Annual bonus
Pension Scheme double matched up to a total of 18% of salary
25 days holiday, plus statutory days, and an option to buy more
An extra day off each year to celebrate life’s special moments
Career development with funded learning options
Flexible working and strong ED&I commitments
Generous family policies and flexible benefits
Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd

Be part of something big. Help shape the future of gas for generations to come.

Apply Now

Refine Your Search

customer operations area manager jobs in leicester, eng

Customer Operations Area Manager

Sales Team Lead - Loughborough, UK

High Rise Co-ordinator

Business Operations & Compliance Manager

Area Manager, Customer Fulfillment

Customer Care and Planning Manager

Duty Operations Manager

Manager

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Customer Service Advisor

Claims Commercial Manager - Third Party

Client Operations Lead - Nottingham

Colleague Assurance Manager

Customer Services Manager (18 Months FTC)

ICQA Operations Manager, UK Customer Fullfillment

Logistics Quality Auditor

Cluster Operations Manager

Risk and Internal Controls Manager - 12M Fixed Term Contract

Security Officer 44.33hrs - Highcross Leicester

Operations Strategy Manager

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