customer success manager Work, Jobs in leicester, eng (with Salaries)

Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
8d
Graduate Management Trainee - Leicester
Enterprise Mobility —Leicester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Howdens Recruitment Event
Howdens Joinery Co. —Leicester
- IT
- Employee discount
13d
Deputy Manager
Home Bargains —Leicester
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
AI Adoption Manager
Ideagen —Ruddington
- AI
- Communication skills
Business Development Manager
OrderYOYO —Leicester
- Sales
- Restaurant
Quick apply
Store Manager
Aldi —Tamworth
- £52,910 - £69,000 a year
- Annual leave
Area Sales Manager
Kingspan Water and Energy —Leicester
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Maintenance
- Life insurance
Quick apply
Graduate Management Trainee - Loughborough
Enterprise Mobility —Loughborough
- Full-time
- Sales
- Customer service
- Bachelor's degree
Client Relationship Manager
Arvato Bertelsmann Supply Chain Solutions —Corby
- £47,000 - £60,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
8d
Key Account Manager
Holcim —Coalville
- Hybrid work
- Communication skills
- Employee discount
8d
Oil & Mist Strategic Market Manager
Donaldson —Leicester
- Full-time
- Remote
- Sales
- Engineering
- Business development
Veterinary Customer Success Lead – Vetsource
Mars —Waltham on the Wolds
- £43,000 - £47,000 a year
- Full-time
- Travel
- Annual leave
Sales - Supervisor
New Look —Leicester
- Part-time
- Microsoft Word
- Communication skills
7d
Customer Service Specialist
Thermo Fisher Scientific —Loughborough
- Full-time
- Customer service
- English
- Data entry
Telemarketing Professional
Mettler-Toledo Ltd. —Leicester
- Data entry
- Phone etiquette
- Communication skills
- Employee assistance programme
Quick apply
9d
Business Development Manager (BDM)
Crown SDS (Service Delivery Solutions) —Tamworth
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Sick pay
Quick apply
3d
Counter Manager
Estee Lauder —Leicester
- Weekend availability
- Sales
- Customer service
- Microsoft Office
4d
Rental Sales Manager
Inizio —Leicester
- Negotiation
- Employee discount
Customer Engagement Executive
Cox Automotive —Enderby
- £27,000 - £29,000 a year
- Full-time

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Customer Services Manager

NEXT -
Leicester

Apply Now

Job details

£30,073 a year
8 days ago

Benefits

Free parking
Discounted gym membership
Employee discount

Qualifications

Power BI
Customer service

Full job description

Shift: Sunday, Monday 10am to 6pm, Tuesday 10am to 5.45pm & Wednesday, Thursday 10am to 6pm (36 hours per week)
Salary: £30,073 per annum
Location: Radar Road, Leicester

The role:

As a Customer Service Manager within our International department, you’ll lead, motivate, and inspire a team of passionate Advisors to deliver best-in-class service. Working collaboratively with the wider Operations team, you’ll drive excellence, create a culture of success, and make a real impact on our customers worldwide.

With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.

What you’ll take on:

Motivating & Coaching: Support your team daily, ensuring they achieve best-in-class standards through encouragement and expert guidance.
Developing Talent: Set clear objectives, provide meaningful feedback, and run engaging 1-2-1s to help your team grow.
Driving Performance: Manage attendance and performance challenges with a proactive approach, using HR procedures where needed.
Customer Focused: Regularly review customer interactions, low-scoring surveys, and unresolved cases, taking swift action to improve outcomes.
Drive Recruitment: Support the recruitment process to ensure the right talent is brought into the team.
Lead by Example: Stay hands-on by assisting with customer calls when needed, staying in touch with the day-to-day operations.
Ensure Performance: Provide support to the Duty Desk as required, ensuring SLA and Lost Calls remain within target.
Collaborative Leadership: Work closely with peers and Senior Managers to ensure smooth handovers and clear priorities.
Maintain Service Excellence: Partner with your Assistant Operations Manager to monitor staffing levels and service targets, ensuring they consistently meet expectations.
HR Collaboration: Alongside HR, you’ll lead investigations and disciplinary hearings as needed, ensuring fair and consistent processes.

What you'll bring:

Experience in a similar Customer Service Management role
Contact Centre experience is preferred
Strong ability to recognise and deliver best-in-class service with the customer at the centre of decisions
Inspire and motivate teams through leading by example
Positive, can-do mindset with a focus on collaborative goals
Expertise in Power BI for data-driven, targeted decision-making
Naturally flexible, committed, and comfortable with embracing change
Strong planning, organising, and prioritising skills to manage workloads dynamically
Proficient in data interpretation and using insights to drive improvements

Please note, travel to Manchester and other sites may be required for this role.

What’s Next:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Quarterly bonuses
Free parking on Next authorised sites
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
10% off most partner brands & up to 15% off Branded Beauty
Restaurants with great food at amazing prices
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Access a digital GP and other free health and wellbeing services
Sharesave scheme
Financial Wellbeing - Save, track and enhance your financial wellbeing
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

customer success manager jobs in leicester, eng

Customer Services Manager

Graduate Management Trainee - Leicester

Howdens Recruitment Event

Deputy Manager

AI Adoption Manager

Business Development Manager

Store Manager

Area Sales Manager

Graduate Management Trainee - Loughborough

Client Relationship Manager

Key Account Manager

Oil & Mist Strategic Market Manager

Veterinary Customer Success Lead – Vetsource

Sales - Supervisor

Customer Service Specialist

Telemarketing Professional

Business Development Manager (BDM)

Counter Manager

Rental Sales Manager

Customer Engagement Executive

I want to receive the latest job alerts for customer success manager in leicester, eng

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