Customer support representative Work, Jobs in Leicester, Eng (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Leicester
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
6d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leicester
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Advisor Home
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Referral programme
Credit Hire Advisor
Hastings Direct —Leicester
- From £28,800 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
11d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leicester
- £3,800 a month
- Full-time
Quick apply
Brand Representative - Highcross, Hollister
Hollister —Leicester
- Customer service
- Organisational skills
- Store discount
- Employee discount
10d
Operational Support Officer
HM Courts and Tribunals Service —Loughborough
- £25,582 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
General Assistant
BaxterStorey —Leicester
- £13.45 an hour
- Day shift
- Serving
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
2d
Operational Support Officer
HM Courts & Tribunal Service —Loughborough
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
Digital and Systems Support Officer
Leicester City Council —Leicester
- £16,030 - £17,217 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Retail Sales Advisor - Leicester
Oak Furnitureland —Leicester
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
General Assistant
BaxterStorey UK —Leicester
- £13.45 an hour
- Part-time
- Serving
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- English
- Data entry
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- Business development
- Computer skills
- In-person
- Annual leave
- Work from home
Quick apply
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Leicester
- Full-time
- Hybrid work
- Business development
- Travel
- Annual leave
- Work from home
Quick apply
Customer Care Representative - English Speaker
621 Druck Limited —Leicester
- Full-time
- English
- Data entry
Sales Development Representative
Wilmington plc —Leicester
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Annual leave
- Employee discount
Admin and Business Support Officer Level C
Leicester City Council —New Parks
- £25,583 - £25,989 a year
- Full-time
- Microsoft Word
- Administrative experience
- Data entry
- Annual leave
- Employee discount
6d
Sales and Marketing Executive
JBF INC —City of Leicester
- £500 - £600 a week
- Part-time
- Sales
- Customer service
- Analysis skills
Quick apply
2d
Casual Catering Assistant
Leicester City Council —Braunstone
- £13.26 - £13.47 an hour
- Call to connect
- Customer service
- Food service experience
- Cash handling
- Annual leave
- Employee discount
2h

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Customer Service Representative

HSBC Global Services Limited -
Leicester

Apply Now

Job details

Full-time
From £25,000 a year
6 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer support
Customer interaction
Communication skills
Banking

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

customer support representative jobs in leicester, eng

Customer Service Representative

JUNIOR SALES ADVISOR

Customer Advisor Home

Credit Hire Advisor

JUNIOR SALES CONSULTANT

Brand Representative - Highcross, Hollister

Operational Support Officer

General Assistant

Operational Support Officer

Digital and Systems Support Officer

Retail Sales Advisor - Leicester

General Assistant

Customer Service Representative

Business Development Representative

Sales Development Representative - Digital Commerce

Customer Care Representative - English Speaker

Sales Development Representative

Admin and Business Support Officer Level C

Sales and Marketing Executive

Casual Catering Assistant

I want to receive the latest job alerts for customer support representative in leicester, eng

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