first line manager Work, Jobs in leicester, eng (with Salaries)

Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
2d
Crematorium & Cemetery Assistant
WesterleighGroup —Great Glen
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
1d
Frontline Manager (FLM)
PepsiCo —Leicester
- Organisational skills
- Communication skills
IT Manager
Premier UK Events Ltd —Leicester
- £40,000 - £45,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
3d
General Manager
First Bus —Leicester
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Accommodation Manager
Cloud Student Homes —Leicester
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
Quick apply
Duty Manager
Iceland —Leicester
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
7d
Warehouse First Line Manager
DHL —Derby
- £32,800 a year
- Communication skills
- Free parking
Sales - Supervisor
New Look —Leicester
- Part-time
- Microsoft Word
- Communication skills
10d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
First Line Manager
DHL —Coventry
- £30,000 - £35,000 a year
- Rotating shift
- Leadership
- Communication skills
- Free parking
OBP Facilitator-HMP Fosse Way
Serco Plc —Leicester
- £27,306.94 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Transport First Line Manager
DHL —Lutterworth
- £36,565 a year
- Monday to Friday
- Continuous improvement
- Communication skills
4d
First Line Manager - Customs
DHL —Rugby
- £29,870 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- IT
Night Transport First Line Manager
DHL —Lutterworth
- £36,565.00 - £41,318.45 a year
- Night shift
- Continuous improvement
- Communication skills
9d
Senior Project Manager - Change & Transformation
Simplify Group —Leicester
- Up to £75,000 a year
- Full-time
- Project management
- AI
- Referral programme
Quick apply
1d
Store Manager
Starbucks —Leicester
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
1d
Section Manager
Cromwell Group —Leicester
- Full-time
- Power tools
- Leadership
- Annual leave
- Sick pay
Mobile Parking Attendant
Parkingeye Limited —Leicester
- £25,447.50 a year
- Full-time
- Customer service
- Driving
- Human resources
Quick apply

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Service Desk Analyst (First Line)

Sytner Group -
Leicester

Apply Now

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Employee discount
Car scheme

Qualifications

ITIL
IT support
IT
Communication skills

Full job description

We are seeking a motivated and enthusiastic individual who recognises the value of providing outstanding customer service.

Reporting to the Service Desk Manager, the First Line Service Desk Analyst serves as the primary point of contact for colleagues across the organisation, providing IT support through various channels by logging and resolving incidents, problems, and service requests, whilst maintaining an exceptional standard of customer service.

Responsibilities:

Provide First-level IT support by logging and resolving queries related to incidents, problems, service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment.
Ensure that queries are logged with a high degree of detail to facilitate efficient ticket progression by other teams.
Manage Service Level Agreements and targets as specified by the Service Desk Manager.
Oversee the onboarding process for new colleagues within the organisation, ensuring that accounts are properly authorised, and system access is granted as needed.
Follow processes as trained.
Provide excellent customer service with all interactions.
Promote knowledge sharing within the team to adopt collective growth.
Participate in, and support projects as needed.

Knowledge & Experience

Experience in a previous IT support role (desired).
Strong focus on delivering excellent customer service.
Excellent verbal and written communication abilities.
Skilled in self-managing and prioritising tasks in a fast-paced environment.
A 'can-do' attitude with a willingness to learn and progress.
Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Apply Now

Refine Your Search

first line manager jobs in leicester, eng

Service Desk Analyst (First Line)

Crematorium & Cemetery Assistant

Frontline Manager (FLM)

IT Manager

General Manager

Accommodation Manager

Duty Manager

Warehouse First Line Manager

Sales - Supervisor

Hygiene Manager

First Line Manager

OBP Facilitator-HMP Fosse Way

Transport First Line Manager

First Line Manager - Customs

Night Transport First Line Manager

Senior Project Manager - Change & Transformation

Store Manager

Section Lead

Section Manager

Mobile Parking Attendant

I want to receive the latest job alerts for first line manager in leicester, eng

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