Market leader Work, Jobs in Leicester, Eng (with Salaries)

Customer Service Specialist
Yü Group —Leicester
- £26,228 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Marketplaces Assistant
Piping Rock UK Ltd —Leicester
- Full-time
- Microsoft Excel
- In-person
- Marketing
Quick apply
5d
In Home Sales Demonstrator
Harvey Water Softeners —Leicester
- £50,000 - £95,000 a year
- Weekend availability
- Sales
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Urban Outfitters Team Leader - Leicester, UK
Urban Outfitters —Leicester
- Part-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
11d
Lifestyle Assistant
Tanglewood Care Services —Oadby
- £12.71 an hour
- Weekend availability
- In-person
- Communication skills
- Referral programme
Quick apply
10d
Sales - Sales Advisor - UK
New Look —Leicester
- Part-time
- Microsoft Word
6d
Marketing Manager
Cameo —Leicester
- £40,000 - £45,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Life insurance
Quick apply
Team Member
NEXT —Leicester
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
4d
Product Specialist (Life-Science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £25,500 - £29,500 a year
- Part-time
- Software troubleshooting
- Customer service
- Bachelor's degree
Quick apply
13d
Trainee Merchandiser
NEXT —Leicester
- £30,800 a year
- Full-time
- Merchandising
- Analysis skills
- Free parking
- Employee discount
PA To Director
NEXT —Leicester
- Up to £36,000 a year
- Full-time
- Google Suite
- Communication skills
- Free parking
- Employee discount
3d
Store Manager
Aldi —Tamworth
- £52,910 - £69,000 a year
- Annual leave
Driver
Alliance Automotive Group LV —Market Harborough
- Employee discount
Quick apply
13d
Recruitment Lead
Universal Care Services —Hinckley
- £32,000 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
Quick apply
13d
Store Manager
Starbucks —Leicester
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Merchandiser
NEXT —Leicester
- £50,000 - £93,000 a year
- Full-time
- Sales
- Merchandising
- Communication skills
- Free parking
- Employee discount
6d
Operations Manager
The Regent Health Club & Spa —Long Eaton
- £30,000 a year
- Weekend availability
- First Aid Certification
- In-person
- Leadership
- Gym membership
Quick apply
2d
Buyer
NEXT —Leicester
- £50,000 - £96,000 a year
- Full-time
- Free parking
- Employee discount
Intern
621 Druck Limited —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Assistant Store Manager
NEXT —Leicester
- From £30,054 a year
- Weekend availability
- Employee discount
12d

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Customer Service Specialist

Yü Group -
Leicester

Quick apply

Job details

Permanent | Full-time
£26,228 a year

Benefits

Additional leave
Annual leave
Employee assistance programme
Referral programme
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Microsoft Office
Communication skills

Full job description

Description

Reports to: Customer Success Team Leader
Location: Leicester Office, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Salary: £26,228 (Bonus subject to performance and KPI’s)

We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.

Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career.

What We Need from Yü

Here’s a taste of what you’ll be doing:

Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible.
Resolving specific customer accounts within agreed service level agreements.
Support the collection and maintenance of customer data to enable efficient servicing of customers.
To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded / noted up accordingly.
To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
Proactively recognise opportunities to take customer payments and collect revenue.
Proactively identify sales opportunities to renew/cross sell available Yü Energy products.
Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.
Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.

About Yü

If you have what it takes you could be just what we’re looking for…

Sharp – Effective decision-making skills to manage a changing workload.
Proactive - Build strong relationships with other teams across the business.
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements.
Experienced – Previous experience in the Energy Industry would be desirable but not essential.
Practiced – Proven Customer Service experience required.
Great communicator – you have first-rate communication and interpersonal skills.
Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development.
Analytical – naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.
Motivated – you have a “can do” attitude and love to see success.
Team player – you enjoy working closely with a team to help them develop.
Flexible – you’re a strong team player who can adapt as the role and business develops.
Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.

Yü Come First

We have a wide range of benefits for our employees including:

24 days annual leave + bank holidays
Holiday buy – up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YULP

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Quick apply

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