Regulatory complaints specialist Work, Jobs in Leicester, Eng (with Salaries)

Regulatory Complaints Specialist
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Hybrid work
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Regulatory Specialist (m/f/d) - 12-months Maternity Leave Cover
Symrise —Corby
- Remote
- Sales
- Microsoft Office
- Master's degree
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Leicester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
8d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Quality Specialist (12 Month FTC)
PepsiCo —Coventry
Export Specialist (Orders and Quotes )
Thermo Fisher Scientific —Loughborough
- Full-time
- Microsoft Word
- Microsoft Excel
- SQL
Complaints & Customer Care Officer Stage 2 - 12 month FTC
Orbit Group —Coventry
- £29,808 - £31,298 a year
- Hybrid work
- Leadership
- Time management
5d
Quality Specialist Launch Team
Ball Corporation —Kettering
- Data analysis skills
- English
- Travel
Quick apply
Operational Support Officer (Band 6/AO)
Health and Safety Executive —Nottingham
- £28,499 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
8d
Quality Manager - Environmental
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Remote
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
Dental Practice Manager
Earl Shilton Dental Practice —Leicester
- From £29,500 a year
- Part-time
- Management
- Customer service
- Team management
Quick apply
Ofsted Registered Manager (Children's Home)
ISL Homes —Kettering
- £50,000 - £60,000 a year
- Full-time
- Childcare
- Driving
- Psychology
- Free parking
- Annual leave
Quick apply

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regulatory complaints specialist jobs near leicester, eng

Regulatory Complaints Specialist

NEXT -
Leicester

Apply Now

Job details

Full-time
£14.66 - £16.99 an hour

Benefits

Free parking
Discounted gym membership
Employee discount

Qualifications

Customer service
Complaint handling
Communication skills

Full job description

Rate of pay:
£14.66 £15.50 per hour (Annual Est. £27,400)

Shift:
Tuesday 09:00-17:00, Wednesday 09:00-16:45, Thursday-Saturday 9:00-17:00 (36 hours per week)

Peak periods:
During our peak trading periods, you’ll also be required to work an additional 4 hours per week, for up to 20 weeks of the year.

Location:
Desford Road, Enderby, Leicester, LE19 4AT

Training:
X4 weeks of in-house training, Monday-Friday 9-5.

Are you someone who thrives on helping people and making a real difference? As a Regulated Complaint Handler in our Customer Escalations Team, you’ll be part of a small, friendly team dedicated to resolving customer complaints with care and professionalism.

In this role, you’ll not only address individual issues but also have the opportunity to influence how we serve all customers by recommending process improvements. You’ll have the freedom to use your initiative, supported by colleagues who are always ready to offer guidance and support. This is more than just a job. It's an opportunity to advance your career in a dynamic department and make a lasting impact.

A day in the life
:

Investigate & Resolve:
Handle regulated customer complaints by investigating account histories, liaising with relevant teams, and resolving disputes relating to credits, billing, and lending within agreed timescales.

Build Relationships:
Navigate sensitive financial discussions with empathy, turning complex complaints into positive experiences for customers.

Influence Quality:
Identify root causes of complaints and suggest improvements to business processes and practices.

Plan & Prioritise:
Manage your cases using a diary system to organise and prioritise workloads, ensuring deadlines are met.

Communicate with Precision:
Speak and write to customers using a mix of professional and conversational language, ensuring clarity and fairness in every outcome.

What You’ll Take on

You will deal with a variety of complaints, to name a few:

Credit & Lending:
Handling sensitive claims regarding Irresponsible Lending and investigating Credit File disputes or inaccuracies.

Financial Disputes:
Resolving Balance Disputes where billing errors or unexpected charges have occurred.

Account Credits:
Investigating cases where returns haven't been credited or refunds are outstanding.

Logistics & Service:
Resolving issues where failed collections or missing items have impacted a customer's financial account.

What’s in it for me?

Competitive Pay:
Earn up to
£16.99 per hour
.

Quality over Quantity:
We have
no productivity targets
. We want you to focus on the
right
resolution for the customer, not just the fastest one.

Career Growth:
Develop high-level conflict resolution and financial skills in a supportive environment that prepares you for future advancement.

Culture:
Work in a collaborative, fast-paced department where help is always at hand.

What we’re looking for:

You are a self-motivated professional with a "can-do" attitude and a passion for customer satisfaction. You’ll need:

Experience:
Previous experience in a regulated customer service/ complaint-handling environment, within an FCA-regulated sector such as banking, financial services, or energy.

Communication:
The ability to write and speak with clarity, empathy, and attention to detail, especially when representing our senior leadership.

Organisation:
The skill to prioritise a busy workload and meet tight deadlines.

Resilience:
A calm approach to problem-solving in a dynamic environment.

What's Next?

Our recruitment process is a simple three-step journey: first, a telephone interview to learn about your experience and suitability; second, an online letter-writing assessment, where you'll demonstrate your written communication skills through a customer response task if successful; and finally, a face-to-face interview, focused on competency-based questions to discuss your skills and how you handle real-world challenges.

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level not being met.

We are committed to creating an inclusive and supportive recruitment experience. Please let us know if there’s anything you need to help you feel prepared and confident for your interview by getting in touch with us by emai l [email protected] (please i nclude "Workplace Adjustments" in the subject line), or call us on 0333 777 8166 and leave a message. (line opening times are Monday to Thursday 9am to 5pm;Friday 9am -4.45pm. Excludes bank holidays).

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Quarterly bonuses
Free parking on Next authorised sites
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
10% off most partner brands & up to 15% off Branded Beauty
Restaurants with great food at amazing prices
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Access a digital GP and other free health and wellbeing services
Sharesave scheme
Financial Wellbeing - Save, track and enhance your financial wellbeing
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

regulatory complaints specialist jobs in leicester, eng

Regulatory Complaints Specialist

Complaints Insight Specialist

Deputy Manager

Regulatory Specialist (m/f/d) - 12-months Maternity Leave Cover

Operational Support Officer

Senior Scheduler

Quality Specialist (12 Month FTC)

Export Specialist (Orders and Quotes )

Complaints & Customer Care Officer Stage 2 - 12 month FTC

Quality Specialist Launch Team

Operational Support Officer (Band 6/AO)

Quality Manager - Environmental

Dental Practice Manager

Ofsted Registered Manager (Children's Home)

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