Caller Work, Jobs in Leicester, Lec (with Salaries)

Complaints & Information Support Officer
Nottinghamshire County Council —Nottingham
- Full-time
- Front desk
- IT
- Communication skills
6d
BMW Trainee Service Advisor
Sytner —Leicester
- Weekend availability
- No experience needed
- Organisational skills
- Employee discount
1d
Receptionist (MC627)
Triumph Motorcycles —Hinckley
- Full-time
- Front desk
- Communication skills
- Annual leave
- Employee discount
3d
Visits Coordinator - Admin
Ministry of Justice —Derby
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
22h
Service Advisor/Administrator
Kimberley Caravan Centre Limited —Nottingham
- £26,437 a year
- Part-time
- Microsoft Word
- Administrative experience
- Accounting
- Store discount
- Employee discount
Quick apply
14d
Onsite Counsellor
Optima Health —Sherwood
- £28,500 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Paid training
- Annual leave
Medical Receptionist
Broomfield Park Medical Centre —Coventry
- £12.92 an hour
- Part-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
1d
Receptionist
KwikFit —Coventry
- £26,228.16 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Employee assistance programme
- Employee discount
2d
NEPTS Controller & Planner
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,272 a year
- Full-time
- Customer service
- Communication skills
3d

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BMW Trainee Service Advisor
Sytner —Leicester
You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control…
1d

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Complaints & Information Support Officer

Nottinghamshire County Council -
Nottingham

Apply Now

Job details

Full-time
6 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
UK GDPR
Complaint handling
General Data Protection Regulation (GDPR)
Front desk
IT
Customer interaction
Communication skills

Full job description

At Nottinghamshire County Council, we are dedicated to serving our community with compassion and care. We believe in creating a supportive environment where everyone feels valued and empowered. Join us in making a difference in the lives of those we serve!

An exciting opportunity has arisen for a Complaints & Information Support Officer within our Complaints and Information Team. This role is essential for ensuring that we provide consistent, effective, and first-class customer service. You will be the first point of contact for individuals making complaints or requests for information, ensuring their needs are met with professionalism and empathy.

As a Complaints & Information Support Officer, your key responsibilities will include:

Customer Care: Delivering exceptional front-line service to all visitors and callers at County Hall.
Information Management: Supporting the management of statutory and non-statutory complaints, Freedom of Information requests, and Data Subject Access requests.
Guidance Provider: Offering advice and guidance to customers and colleagues on services, policies, and processes, including complex queries.
Administrative Support: Assessing, logging, and acknowledging customer contacts, ensuring all enquiries are directed to the appropriate procedures.

To thrive in this role, you should possess:

A strong understanding of customer service principles.
Experience in handling complaints and information requests.
Proficiency in IT and administrative tasks.
Knowledge of relevant legislation, including GDPR and FOIA.

We are looking for candidates who demonstrate:

Empathy and Understanding: Ability to handle emotionally challenging situations with care.
Communication Skills: Clear and effective communication with customers and colleagues.
Problem-Solving Abilities: A proactive approach to resolving issues and providing solutions.
Team Spirit: A collaborative mindset, working well within a team to achieve common goals.

At Nottinghamshire County Council, we offer:

A Place to Belong: A friendly, inclusive workplace where everyone is valued.
Professional Development: Opportunities for continuous learning and growth.
Work-Life Balance: Flexible working arrangements to support your lifestyle.
Generous Leave: A supportive environment that prioritises your well-being.

Don’t miss out on this fantastic opportunity to be part of a team that makes a real difference in our community! If you are passionate about providing excellent customer service and want to contribute to the well-being of Nottinghamshire County Council, we encourage you to apply today!

IND2

Apply Now

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caller jobs in leicester, lec

Complaints & Information Support Officer

BMW Trainee Service Advisor

Receptionist (MC627)

Visits Coordinator - Admin

Service Advisor/Administrator

Onsite Counsellor

Medical Receptionist

Receptionist

NEPTS Controller & Planner

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