Client success manager Work, Jobs in Leicester, Lec (with Salaries)

Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Account Manager ( Technology Leader/Visionary)
Target Integration —University of Warwick
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Communication skills
- Work from home
Quick apply
13d
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Customer Success Manager
Wireless Logic mdex GmbH —Coalville
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
Account Development Manager
Welcomm Communications Ltd —Market Harborough
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Work from home
Quick apply
6d
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
Portfolio Account Manager
Yü Group —Leicester
- £28,000 - £32,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Market Harborough
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Manager
Faria Education Group —Loughborough
- Full-time
- School
Quick apply
Key Account Manager
ASSYSTEM —Derby
- Full-time
- Hybrid work
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Quick apply
Senior Account Manager
Go Inspire Group —Leicester
- Microsoft Office
- Administrative experience
- JavaScript
2d
Business Development Executive
Service Innovation Group UK —Derby
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
8d
Account Manager (Private Sector)
MHR INTERNATIONAL UK LIMITED —Nottingham
- Human resources
- Communication skills
- Employee discount
- Referral programme
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Key Account Manager
Commify —Nottingham
- Full-time
- Hybrid work
- Sales
- Salesforce
- Business development
- Annual leave
Quick apply
7d
Customer Service Administrator
Great Bear —Desborough
- £26,500 - £28,500 a year
- Full-time
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Sales Executive
Clarendon Growth Partners L.L.C-FZ —Leicester
- £28,000 - £40,000 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Driving
- Flexitime
Quick apply
13d
Trainee Account Executive (HF13537516)
Flourish —Leicester
- £35,000 a year
- Full-time
- Hybrid work
- Sales
- Classroom experience
- Communication skills
Quick apply
10h
Sales Account Manager
First Fence —Swadlincote
- £34,532.30 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply

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client success manager jobs near leicester, lec

Customer Service & Operations Manager

Soane Britain
Thurmaston

Apply Now

Job details

Full-time

Qualifications

Hospitality
Microsoft Excel
Sales
Customer service
ERP systems
Microsoft Office
Zendesk
B2B
B2B sales
Organisational skills
SAP ERP
Leadership
Communication skills

Full job description

Company Overview

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.

Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York.

For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Role Overview

This senior leadership role offers an exciting opportunity to lead and shape the future Client Services function at Soane Britain.

Reporting to the UK & Export Sales Director, you will be responsible for leading the Client Services teams across Furniture & Lighting and Fabrics & Wallpaper, ensuring the delivery of an exceptional client experience whilst driving operational excellence across the business.

You will work closely with Client Development, Manufacturing, Product, Logistics and Finance to ensure a seamless journey from initial enquiry through to delivery and aftercare.

As the business continues to grow, the role will play a key part in improving processes, supporting systems development, implementing SAP, and creating a scalable Client Services function capable of supporting future growth.

We are looking for a confident, analytical and commercially minded leader who enjoys building high-performing teams, driving change and delivering exceptional service standards.

Purpose of the Position

This role forms part of the Commercial Leadership Team and is responsible for the strategic direction, performance and continuous improvement of the Client Services function.

You will lead teams based in London and Leicester, creating a culture of accountability, collaboration and service excellence.

Working closely with the UK & Export Sales Director, your focus will be to ensure the Client Services function is structured, resourced and equipped to support continued business growth whilst maintaining the high-touch service levels expected by Soane clients.

Offering fabrics, wallpapers, furniture, lighting, bespoke and commercial capabilities, our business is complex and highly rewarding. The Client Services function acts as the operational backbone of the sales process, supporting activities ranging from quoting and order processing through to logistics coordination, aftercare and client communication. The role is responsible for ensuring consistency, efficiency and service excellence across all territories and product categories.

The role will be responsible for developing a scalable operating model, supporting future systems implementation and ensuring the business continues to deliver a seamless client experience across all territories and product categories.

Key Skills & Competencies

Leadership & Team Development

Lead, coach and develop high-performing teams.
Establish clear accountability, objectives and performance standards.
Support succession planning and career development.
Create a collaborative and results-focused culture.

Operational Excellence & Continuous Improvement

Drive process improvement and operational efficiency.
Identify opportunities to reduce friction and improve workflows.
Develop scalable processes to support business growth.
Ensure consistency across territories and product categories.

Systems, Data & Performance

Lead Client Services involvement in SAP implementation and future systems development.
Use data and operational insights to improve performance.
Own KPI reporting and service performance metrics.
Drive adoption of systems, tools and best practice.

Commercial & Strategic Leadership

Support business growth through effective resource planning.
Balance client experience with operational efficiency.
Contribute to wider commercial and operational planning.
Identify opportunities to improve service, scalability and performance.

Stakeholder Management

Build strong relationships across Client Development, Manufacturing, Logistics, Product and Finance.
Act as a key liaison between commercial and operational teams.
Support effective cross-functional decision making.
Communicate confidently with stakeholders at all levels.

Leadership Style

Productive, values-driven and low ego.
Strong organisational and communication skills.
Comfortable leading through change.
Able to balance strategic thinking with practical execution.

Experience & Skills Required

Minimum 5 years' experience leading customer service, client services, sales operations or operational support teams within a complex B2B environment.
Experience managing and developing multi-site teams.
Ideally from the interiors, luxury goods, hospitality or related sectors.
Proven experience delivering operational improvement and managing change.
Strong stakeholder management and communication skills.
Able to demonstrate leadership that has inspired team success and operational excellence.
Strong references required.
Confident using Microsoft Office, particularly Excel
Experience working with Zendesk ticketing system favourable
SAP implementation or ERP experience highly desirable.
Additional languages advantageous.

Apply Now

Refine Your Search

client success manager jobs in leicester, lec

Customer Service & Operations Manager

Account Manager ( Technology Leader/Visionary)

Account Manager and Onboarding Specialist

Account Manager - Derby

Customer Success Manager

Account Development Manager

Client Operations Lead - Nottingham

Portfolio Account Manager

Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped

Account Manager

Key Account Manager

Senior Account Manager

Business Development Executive

Account Manager (Private Sector)

Account Manager

Key Account Manager

Customer Service Administrator

Senior Sales Executive

Trainee Account Executive (HF13537516)

Sales Account Manager

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