customer experience analyst Work, Jobs in leicester, lec (with Salaries)

Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
5d
Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
2d
Data Governance Analyst
Centrica —Leicester
- Full-time
- Hybrid work
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
3d
Business Support Analyst
Hako Machines Limited —Crick
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Life insurance
- Sick pay
Quick apply
10d
eCommerce Data Analyst
NEXT —Leicester
- £42,000 - £52,000 a year
- Full-time
- Sales
- Business
- Free parking
- Employee discount
Senior Business Analyst (Data)
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Azure
- APIs
- Agile
Service Delivery Analyst
Swanton Care and Community —Coventry
- £30,000 - £35,000 a year
- Remote
- Computer Science
- Continuous improvement
- Communication skills
AML Analyst
Simplify Group —Leicester
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
7d
Senior Data Analyst
Hastings Direct —Leicester
- Full-time
- SQL
- Python
Business Analyst
Specsavers —Nottingham
- Up to £56,000 a year
- Part-time
- Analysis skills
2d
Graduate Planning & Data Analyst
AMETEK, Inc. —Leicester
- Microsoft Excel
- Engineering
- Master's degree
2d
Transport Data Analyst
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
5d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Castle Donington
- £14.29 an hour
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Administrative experience
7d
Trainee Occupational Health Advisor
Optima Health —Leicester
- £36,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Paid training
- Annual leave
10d
First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
7d
Business Change & Transition Analyst (FTC)
Cadent Gas —Coventry
- £37,977 - £42,447 a year
- Hybrid work
- Employee discount
1d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount

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customer experience analyst jobs near leicester, lec

Service Desk Analyst

PA Housing -
Leicester

Apply Now

Job details

£34,140 - £35,590 a year
5 days ago

Benefits

Annual leave
Employee discount
Car scheme

Qualifications

Driving Licence
Azure
Microsoft Office
ITIL
IT support
Active Directory
Information Technology

Full job description

Are you passionate about technology and delivering brilliant customer support? Can you solve problems quickly while making IT feel approachable and easy for colleagues across the business?

We’re looking for a Service Desk Analyst to join our ICT team, providing high-quality support that keeps our systems, services, and colleagues connected and productive. You’ll be the first point of contact for IT support, helping to resolve issues efficiently while delivering an excellent customer experience.

This isn’t just about fixing laptops and resetting passwords. It’s about enabling people to do their best work, improving services, and helping shape a modern, reliable, and customer-focused IT function.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

High street discount schemes
Health cash plans
26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
Flexible bank holidays take them when it suits you
Car leasing scheme
Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

Provide 1st and 2nd line IT support for colleagues across the organisation
Diagnose and resolve incidents relating to hardware, software, mobile devices, telephony, and network services
Log, prioritise, and manage service requests through to resolution
Support the deployment and setup of end-user devices and workplace technology
Work proactively to identify recurring issues and contribute to service improvements
Maintain accurate ICT asset records and documentation
Collaborate with suppliers and third parties to resolve technical issues
Support ICT security, compliance, and data protection best practice

What we’re looking for:

You’ll be someone who enjoys helping people, solving technical problems, and working in a fast-paced environment where no two days are the same. You’ll bring a positive attitude, strong troubleshooting skills, and a genuine passion for technology and customer service.

We’re particularly interested in someone who:

Has experience working within an IT support or Service Desk environment
Is confident supporting Microsoft technologies including Windows, Office 365, Azure, and Active Directory
Can explain technical issues clearly to non-technical users
Has strong problem-solving skills and takes ownership of issues through to resolution
Is organised and able to manage multiple priorities effectively
Enjoys working collaboratively as part of a team while also using initiative independently
Has experience using ITSM tools and working within ITIL-aligned processes
Is adaptable, eager to learn, and committed to continuous improvement
Has full UK driving license and access to a car for travel to sites (desirable)

Relevant IT qualifications or certifications (such as Microsoft, Azure, or CompTIA or degree in an IT-related discipline) are desirable, but just as important is your customer-first approach and enthusiasm for delivering excellent service.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [email protected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

Apply Now

Refine Your Search

customer experience analyst jobs in leicester, lec

Service Desk Analyst

Service Desk Analyst (First Line)

Data Governance Analyst

Data Analyst

Business Support Analyst

eCommerce Data Analyst

Senior Business Analyst (Data)

Service Delivery Analyst

AML Analyst

Senior Data Analyst

Business Analyst

Graduate Planning & Data Analyst

Transport Data Analyst

Service Analyst

Service Desk Analyst

Customer Service & Operations Analyst

Trainee Occupational Health Advisor

First Line Analyst 3

Business Change & Transition Analyst (FTC)

IT Service Desk Analyst

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