Customer service analyst Work, Jobs in Leicester, Lec (with Salaries)

Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Castle Donington
- £14.29 an hour
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Administrative experience

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Customer Service & Operations Analyst

Alexander Mann Solutions (AMS) -
Castle Donington

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Job details

Full-time
£14.29 an hour

Qualifications

Customer service
Computer literacy
Administrative experience
Organisational skills
Typing
Communication skills

Full job description

Job description

On behalf of NatWest, AMS are seeking a Customer Service Advisor working within our Internal Support Team in NatWest’s Castle Donnington Office, Futures House, DE74 2HN

As part of this role, you will be undertaking customer service duties and supporting first line queries for colleagues working within NatWest relating to property queries or organisation of executive meetings.

What the role involves

As a key member of our support team, you’ll play an essential part in ensuring seamless communication and smooth operations across various internal services. Your responsibilities will include:

Providing first-line support for colleagues’ property-related queries, including accurately identifying issues, logging them in our system, and assigning them to the correct supplier with the appropriate Service Level Agreement (SLA)
Coordinating Executive meeting room bookings across branches and office sites—PC proficiency is essential for navigating scheduling tools and systems
Engaging in real-time internal communication via our Chat Contact Channel, handling up to two live chat conversations simultaneously
Supporting occasional inbound phone inquiries; while calls may occur, the role primarily focuses on digital communication
Working rotational shifts as scheduled by our central operations team, with advanced visibility via an app
Availability to work on select bank holidays, based on operational needs

What we can offer

Start date – Monday 13th July 2026 (Dependant on Vetting)
6 Month Contract
Working hours: Monday – Friday between hours of 7am – 5pm
Training schedule: Monday – Friday 8am – 4pm for approximately 2 weeks
Hybrid working schedule
Hourly rate: £14.29 per hour
Full time position: 35 hours per week
You will work remotely first from home with expectations to be in the office twice a month. These days will be scheduled by central team and require attendance.
Overtime is available dependent on business need
Office location: Futures House, East Midlands Airport, Argosy Way, Castle Donnington, Leicestershire, DE74 2HN

What we are looking for:

Excellent written and verbal communication skills
Demonstrated experience in customer service or contact centre environments
PC literate and excellent computer literacy skills
Strong administrative and organizational skills
Excellent attention to detail and accuracy in logging information
Ability to manage own workload and work to meet targets and deadlines
Ability to work in a fast paced environment and manage multiple tasks
Fast and accurate typing skills or previous experience in contact channel operations

Job Reference: NWG02274

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