Customer service team lead Work, Jobs in Leicester, Lec (with Salaries)

Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Service Team Leader
Brett Martin Daylight Systems —Coventry
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
4d
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
3d
Operations Team Leader - Security - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
TEAM MANAGER
Primark —Leicester
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Lead Customer Experience Manager
Sainsbury's —Leicester
- From £36,250 a year
- Management
- Leadership
- Employee discount
4d
Data Governance and Quality Lead (FTC)
IOSH —Leicester
- £46,800 - £50,000 a year
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Lead Receptionist
Stonydelph Dental Practice —Tamworth
- From £13.25 an hour
- Full-time
- Customer service
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
1d
Team Leader
LRG —Derby
- CRM software
- Organisational skills
- Leadership
Quick apply
12d
B2B Telesales and New Business Lead
Whitefurze Ltd —Coventry
- £12.71 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
1d
Sales Team Manager - Contact Centre
Riviera Travel —Burton-On-Trent
- Up to £40,000 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Work from home
- Employee assistance programme
1d
People & Service Team Leader
River Island —Nottingham
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Warehouse Team Manager
Octopus Energy Group —Hinckley
- £36,000 a year
- Full-time
- Computer literacy
- Forklift
- Driving
Quick apply
Manufacturing Team Leader - GTFSD (2-10pm Shift)
Parker Hannifin Corporation —Coventry
- Weekend availability
- Data analysis skills
- Leadership
- Free parking
- Employee assistance programme
Technical Lead - Device Management
Managed Services —Nottingham
- Full-time
- Analysis skills
- Mentoring
- Scripting
- Free parking
Quick apply
11d
GBS Tower Lead – Order-to-Cash International (EMEA, Global Headquarters and Global E-Commerce))
Hunter Douglas —Nottingham
- ERP systems
- Master's degree
- Bachelor's degree
Quick apply
3d
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
RTSM Study Project Lead - Level 1
4G Clinical, LLC —Nottingham
- Full-time
- Customer service
- Bachelor's degree
- IT
Quick apply

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Customer Service Team Leader

DFDS UK & Ireland -
Kettering

Quick apply

Job details

8 days ago

Benefits

Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Supervising experience
Communication skills

Full job description

Do you thrive on leading teams and delivering outstanding customer service? Are you confident managing workloads, supporting colleagues, and keeping operations running smoothly? If so, you could be the newest addition to our team as a Customer Service Team Leader in Kettering.

Be part of the movement - and play your part.

About the role

Working Monday to Friday 08:30 – 17:00, you’ll lead a team of Customer Service Coordinators, ensuring customer queries are handled efficiently while maintaining high service standards. You’ll also support key administrative and coordination activities across the wider logistics operation.

You will be responsible for:

Supervising and supporting the customer service team, delegating tasks and managing workloads
Acting as the first point of escalation, resolving customer and operational issues quickly
Ensuring all customer queries (delivery issues, delays, tracking) are handled professionally
Monitoring performance, producing KPI reports, and ensuring SLAs are consistently met
Coordinating with warehouse, transport, and planning teams to resolve issues efficiently
Providing ongoing coaching, guidance, and support to develop team performance
Managing administrative processes including invoices, suppliers, procurement, and internal records

About you

You’ll have proven experience leading or supervising a team, with the ability to motivate, develop, and support colleagues in a fast‑paced environment. Strong communication skills are essential, alongside a passion for delivering excellent customer service. You’ll be confident delegating tasks, managing performance, and working collaboratively across departments.

You’ll thrive in this role if you’re a positive, solutions‑focused individual with a “can‑do” attitude. You’ll be a natural leader who leads by example, with strong problem‑solving skills and the ability to think on your feet. Empathy, attention to detail, and a commitment to both customer satisfaction and team success will set you up for success.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

Quick apply

Refine Your Search

customer service team lead jobs in leicester, lec

Customer Service Team Leader

Customer Service Team Leader

Account Manager Team Manager

Section Lead

BCAL Operations Team Leader (Specialist Logistics)

Operations Team Leader - Security - Highcross Leicester

TEAM MANAGER

Lead Customer Experience Manager

Data Governance and Quality Lead (FTC)

Lead Receptionist

Team Leader

B2B Telesales and New Business Lead

Sales Team Manager - Contact Centre

People & Service Team Leader

Warehouse Team Manager

Manufacturing Team Leader - GTFSD (2-10pm Shift)

Technical Lead - Device Management

GBS Tower Lead – Order-to-Cash International (EMEA, Global Headquarters and Global E-Commerce))

Automotive Manager Level 1 Team

RTSM Study Project Lead - Level 1

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