Insolvency manager Work, Jobs in Leicester, Lec (with Salaries)

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- £26,352 a year
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Collections & Recoveries Advisor

PPL PRS -
Leicester

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Job details

£26,352 a year
9 days ago

Full job description

Can you imagine a world without music? Neither can we.

Key Details

To collect outstanding payments on high value overdue Key Accounts whilst providing excellent customer service to licensees

Liaise with Key Account Managers, National Account Managers and Third Party Licence Consultants in order to gain updates and resolve aged debt.

To maintain/improve debtor days for maximum cash flow

Prepare accounts for Enforcement/Infringement

What you will be doing

Recovering Debt

Actively manage assigned overdue accounts. This will include;
proactively contacting customers with outstanding invoices for licence fees
receiving customer calls for payment or disputes
processing card payments or setting up DD
objection handling to ensure customers understand the need and benefits of the music licence, ensuring licence fee payment
being aware of the impact of instalments and/or customer service quality on debtor days
liaising with third parties regarding customer queries
raising concerns with respect to doubtful / bad debt
liaise with Finance Department to ensure payments are correctly and promptly applied to customer accounts
Monitor and analyse customer accounts for non-payments, delayed payments and other irregularities and provide insights to the Finance team
Use objection handling techniques to proactively resolve any customer queries or objections. Effectively obtain evidence of music usage to support potential infringement cases
Respond to customer queries regarding payment plan modifications and inform customers of status including rejections where necessary
In conjunction with the Team Leader, to validate and evaluate customer debt through cost/ benefit analysis in order to decide the most appropriate strategy
Write off bad debt within authorised threshold, ensuring it is the only option and relevant supporting documentation exists
Prepare enforcement referrals for potential infringement investigations, assigning collection value to these where possible
Refer customers to the Enforcement and Infringement teams through completion of the referral checklist
Reduce the level of unresolved queries by liaising with Key Account Managers, National Account Managers and Third Party Licence Consultants
Follow system and business processes for processing Administration or Insolvency cases
Amendments to licence invoices and general updates to customer records

Other

Educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
Deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
Demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
Work co-operatively and supportively with other teams in order to ensure the customer experience is positive
Respond to customer queries and ensure timely resolution of complaints, pausing / stalling the dunning cycle and escalating where necessary
Develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law
Maintain accurate notes in the system
Follow PPL PRS quality standards and guidelines

?You will have

Essential

Minimum of 1-2 years’ experience within a phone-based customer contact team or collections / debt recovery team
Competent numeracy skills
Good verbal and written communications
Clear and enthusiastic telephone manner
Competent using Microsoft Office – Word, Excel, and Outlook

Desirable

Experience working within a target driven commercial team
Experience of working in a Credit or Collections team
Intermediate Excel users

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

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