Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester, LE3 8RJ
Salary: £32,070 - £34,359 per annum (pro-rata for part-time) (Pay award pending)
Working Hours: 37 hours per week
Contract Type: 12 Months Fixed Term
Closing Date: 3rd July 2026
Interview Date(s): TBA
Do you have a passion to create and maintain accurate, high quality online content?
Are you able to use customer evidence to improve content and user journeys?
Can you work in an innovative and collaborative way to drive continuous improvement?
About the Role
This is an exciting opportunity to join an established Digital Services Team as a skilled Granicus Forms Designer.
Digital forms are a key element in achieving a channel shift to online and make use of effective technology. The work itself will entail
- Work with service managers and subject matter experts to design, build and maintain Granicus digital forms aligned to service objectives and process improvements
- Lead the digitisation of paper forms and enhance existing forms to meet evolving business needs
- Use data and insight to design, test and refine user journeys, ensuring services are easy to find and complete online
- Advise, guide and constructively challenge stakeholders to improve processes and outcomes
- Support the delivery of digital projects and work packages, ensuring quality standards and timelines are met
- Keep up to date with best practice in forms development and promote continuous improvement
- Collaborate with departments, Business Intelligence and the Customer Service Centre to drive channel shift to online services
- Build strong working relationships with Information and Technology teams to support service transformation
About You
To apply for this post, you must:
- Possess a relevant degree or the skills and experience in designing, writing, editing and publishing online content and online forms, whilst following quality standards, design principles, accessibility requirements and best practice.
- Generate solutions to straightforward and complex problems, and be able to present and provide support, advice, and relevant recommendations to non-specialist staff in a way that it can be understood.
- Demonstrate effective communication skills when supporting the development of a quality digital service, in line with business need, and working with a wide range of stakeholders.
- Investigate issues, devise solutions, and pursue principles for ensuring continuous improvement.
- Be able to plan your work, working on multiple priorities whilst ensuring you are adhering to set deadlines.
- Possess knowledge of current legislative requirements, governance and relevant policies and procedures associated with the management of online content.
- Be able to use a range of research and information to provide clear recommendations
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Pami Gawera – Scrum Master
Email: [email protected]
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .
By applying for this post, you agree to our Terms and Conditions.
