Management analyst Work, Jobs in Leicester, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
5d
Finance Analyst
NEXT —Leicester
- From £35,000 a year
- Call to connect
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
6d
Senior Performance Analyst
Leicestershire Police —Leicester
- £49,716 - £54,696 a year
- Full-time
- Mentoring
- Leadership
6d
Procurement Analyst
Nottingham University Hospitals NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time
Senior Pricing Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Python
- Annual leave
Data Governance Analyst
Centrica —Leicester
- Full-time
- Hybrid work
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
14d
Asbestos Removal Trainer / Assessor / Auditor
Asbestos Removal Contractors Association (ARCA) —Burton-On-Trent
- £43,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Communication skills
- Free parking
- Work from home
Quick apply
13d
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Fault Co-Ordinator
Network Plus —Lutterworth
- £27,000 - £30,000 a year
- Microsoft Office
Quick apply
Commercial Analyst
Fulkrum —Corby
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
- Referral programme
Quick apply
Business Change Commissioning Manager
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Opportunities at Kindeva Loughborough, UK
Kindeva Drug Delivery Careers —Loughborough
- Full-time
- Engineering
- Data analysis skills
- Supervising experience
Quick apply
12d
HR Data Analyst (Power BI)
621 Druck Limited —Leicester
- Full-time
- Data analysis skills
- Human resources
5h
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
12d
Vibration Analyst
Advanced Technology Services —Kettering
- Remote
- Customer service
- Maintenance
- Continuous improvement
Commercial Planning Analyst
Arriva UK Bus Limited —Leicester
- Analysis skills
- Project management
- Organisational skills
Quick apply
Business Analyst Manager
Metropolitan Thames Valley —Beeston
- £57,526 - £64,749 a year
- Full-time
- Team management
- Communication skills
Quick apply
5d
Junior Project Manager
IT Roadway —Hinckley
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Engineering
Quick apply
6d
Transport Data Analyst
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme

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Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
5 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

management analyst jobs in leicester, lec

Service Desk Analyst

Finance Analyst

Senior Performance Analyst

Procurement Analyst

Senior Pricing Analyst

Data Governance Analyst

Service Analyst

Asbestos Removal Trainer / Assessor / Auditor

Senior Pricing & Costing Analyst

Fault Co-Ordinator

Commercial Analyst

Business Change Commissioning Manager

Opportunities at Kindeva Loughborough, UK

HR Data Analyst (Power BI)

Data Analyst

Vibration Analyst

Commercial Planning Analyst

Business Analyst Manager

Junior Project Manager

Transport Data Analyst

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