Service colleague (express) Work, Jobs in Leicester, Lec (with Salaries)

Customer Service Advisor
Cromwell —Leicester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Service Colleague (Food Services)
ASDA —Nottingham
- £13.10 an hour
- 8 hour shift
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
Store Manager - Leicester Highcross - Holding
New Look —Leicester
- Full-time
- Customer service
- Organisational skills
- Retail management
- Employee discount
Specialist Customer Service Advisor
Cromwell —Wigston Magna
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
KFC Cook
Welcome Break —Leicester
- Up to £13.35 an hour
- Customer service
- Cooking
- School
- Free parking
- Employee discount
11d
Operations Sort Agent - Weekends
DHL —East Midlands Airport
- Part-time
- Communication skills
- Free parking
- Employee discount
Sales Assistant - 20 hour contact
JYSK —Derby
- £13 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
4d
Service Colleague (Express)
ASDA —Nuneaton
- £13.10 an hour
- 8 hour shift
- Customer service
- Employee assistance programme
- Employee discount
11d
HR Advisor - 12 Month FTC
Cromwell —Wigston Magna
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee assistance programme
Sales - Sales Advisor - UK
New Look —Rugby
- Part-time
- Customer service
Operations Manager
ASDA —Leicester
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
10d
Sales Assistant - Coventry 16h/week
JYSK —Coventry
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Quality and Compliance Specialist
Cromwell —Wigston Magna
- Analysis skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Team Leader (Food Services)
ASDA —Nottingham
- £13.10 - £14.10 an hour
- Part-time
- Hospitality
- Customer service
- Team management
- Employee assistance programme
- Employee discount
5h
Sales - Sales Advisor Temporary - UK
New Look —Derby
- Full-time
- Customer service
Subway Team Member
Welcome Break —Corley
- Up to £12.85 an hour
- Customer service
- School
- Free parking
- Employee discount
2d
Warehouse Shift Manager
Vision Express —Nottingham
- Continuous improvement
- Free parking
- Annual leave
NCG Road Agent
DHL —East Midlands Airport
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
1d
Assistant Merchandiser
ASDA —Lutterworth
- Full-time
- Merchandising
- Data analysis skills
- Analysis skills
- Store discount
- Annual leave
Night manager
ASDA —Nottingham
- Weekend availability
- Customer service
- In-person
- Annual leave
- Employee assistance programme
8d

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Customer Service Advisor

Cromwell -
Leicester

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Internal department liaison
Microsoft Office Suite
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

As our new Customer Service Advisor, you'll be the first point of contact for our customers, delivering an outstanding service across phone, email and live chat. You'll take ownership of customer enquiries from start to finish, ensuring every interaction is handled with professionalism, accuracy and care.

Working closely with Sales, Branch Operations and Supply Chain, you'll play a vital role in keeping our customers informed, solving problems and helping them find the right products. If you enjoy building relationships, working in a fast-paced environment and making a genuine difference to the customer experience, we'd love to hear from you.

Some of your key responsibilities:

Deliver exceptional customer service across multiple communication channels.
Process customer orders, quotations, returns and enquiries accurately.
Proactively communicate order updates, stock availability and delivery information.
Resolve customer issues and escalate complex queries where appropriate.
Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
Promote digital tools and self-service solutions to enhance the customer experience.

What do I need to be successful in this role?

Excellent communication and customer service skills.
Strong organisation and attention to detail.
Good problem-solving ability with commercial awareness.
Confidence using Microsoft Office and business systems.
A collaborative, positive and adaptable approach.
A passion for delivering exceptional customer experiences.

What’s in it for me?

A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
Enhanced employer pension contribution.
30 days annual leave entitlement including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need extra days.
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.

We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.

Diversity, Equity, Inclusion and Belonging

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Leicester (Head Office)

65 Chartwell Drive, Wigston, Leics, UK, LE18 2FS

Location:

Leicester (Head Office)
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

Refine Your Search

service colleague (express) jobs in leicester, lec

Customer Service Advisor

Service Colleague (Food Services)

Store Manager - Leicester Highcross - Holding

Specialist Customer Service Advisor

KFC Cook

Operations Sort Agent - Weekends

Sales Assistant - 20 hour contact