Banking Work, Jobs in Leicester (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Leicester
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
20h
Finance and Accounts Officer
Circles Network —Rugby
- Up to £27,300 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Bereavements Support Specialist (Leicester or Moorgate Based)
Metro Bank PLC —Leicester
- Hybrid work
- Banking
21h
Customer Experience Advisor | S1 | Retail Banking | Nottingham
A01 Santander UK plc —Nottingham
- From £25,000 a year
- Full-time
- Customer service
- Banking
2d
Financial Controller
Cameo —Barwell
- £45,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
12d
Associate Relationship Manager – Mid Markets - Midlands
Lloyds Banking Group —Nottingham
- From £40,824 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
12d
Financial Adviser Academy
Mattioli Woods —Leicester
- Full-time
Lead Credit Risk Analyst
NEXT —Leicester
- Up to £66,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Free parking
- Employee discount
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Customer Experience Advisor | S1 | Retail Banking | Coventry Branch
A01 Santander UK plc —Coventry
- £25,000 - £31,579 a year
- Full-time
- Customer service
- Banking
FP&A Accountant (12 month contract)
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Annual leave
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
14d
UK Finance Senior Associate - Fixed Term Contract
Capital One UK —Nottingham
- Full-time
- Hybrid work
- ERP systems
- Travel
- Accounting
- Annual leave
6h
Senior Treasury Analyst
Cromwell —Leicester
- Full-time
- Microsoft Excel
- Analysis skills
- Power tools
Finance & Operations Assistant
Huntingdon Properties Ltd —Nottingham
- £27,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
8d
Customer Experience Advisor | S1 | Retail Banking | Rugby
A01 Santander UK plc —Rugby
- From £25,000 a year
- Part-time
- Customer service
- Banking
2d
Treasury Analyst
Dunelm —Leicester
- Microsoft Excel
- Analysis skills
- Accounting
Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Management
- Analysis skills
- Contracts
Finance Manager
Impact Air Systems —Leicester
- Full-time
- Microsoft Excel
- Annual leave
FP&A Analyst - Python/Data Modelling/Coding focus
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- SQL

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Customer Service Representative

HSBC Global Services Limited -
Leicester

Apply Now

Job details

Full-time
From £25,000 a year
20 hours ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

banking jobs in leicester

Customer Service Representative

Finance and Accounts Officer

Bereavements Support Specialist (Leicester or Moorgate Based)

Customer Experience Advisor | S1 | Retail Banking | Nottingham

Financial Controller

Associate Relationship Manager – Mid Markets - Midlands

Financial Adviser Academy

Lead Credit Risk Analyst

Senior Complaints Insight Specialist

Customer Experience Advisor | S1 | Retail Banking | Coventry Branch

FP&A Accountant (12 month contract)

Client Services Representative

UK Finance Senior Associate - Fixed Term Contract

Senior Treasury Analyst

Finance & Operations Assistant

Customer Experience Advisor | S1 | Retail Banking | Rugby

Treasury Analyst

Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate

Finance Manager

FP&A Analyst - Python/Data Modelling/Coding focus

I want to receive the latest job alerts for banking in leicester

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