** Please note this role requires weekends and morning/ afternoon, evening/late nights**
Overview:
As a Conference & Banqueting Manager, you are responsible for overseeing the planning, organisation, and successful execution of conferences, banquets, and other events at the venue. You lead the conference and banqueting team, working closely with clients to ensure all event specifications are met. Your role involves coordinating with various departments to ensure smooth event operations, delivering exceptional service, and maintaining the highest standards of quality. You will play a key role in enhancing the venue's reputation by providing memorable experiences for clients and guests.
Key Responsibilities:
Event Planning & Coordination:
- Oversee the planning and execution of all conferences, banquets, and private events, ensuring every detail aligns with client specifications and expectations.
- Collaborate with clients to understand their requirements, advising on event logistics, layout, and technical needs to ensure seamless execution.
- Coordinate event logistics with various departments, including catering, audio-visual, and housekeeping, ensuring all aspects of the event are well-prepared and delivered on time.
- Ensure all events are tailored to client preferences, including room setup, décor, and equipment, while maintaining budget and operational guidelines.
Team Leadership & Management:
- Lead, train, and supervise the conference and banqueting team, ensuring staff are well-prepared and equipped to deliver excellent service.
- Delegate tasks effectively, ensuring a high standard of service and efficiency during events.
- Monitor staff performance during events, offering guidance and support where needed to maintain smooth operations.
- Conduct regular performance reviews, offering feedback and ensuring continuous professional development for the team.
Guest Relations & Service Excellence:
- Act as the main point of contact for clients throughout the planning and execution of their events, ensuring their needs are met and any issues are resolved promptly.
- Ensure that all guest requests, including special dietary needs or last-minute changes, are addressed quickly and efficiently.
- Monitor guest satisfaction during events, proactively addressing any concerns to ensure a positive experience.
- Foster strong relationships with clients, encouraging repeat business and referrals through exceptional service.
Operational Oversight & Budget Management:
- Oversee the operational aspects of each event, from initial setup to breakdown, ensuring everything runs smoothly and according to plan.
- Manage event budgets, ensuring that costs are kept within agreed parameters while maintaining quality standards.
- Review event specifications and prepare detailed schedules and staffing plans to ensure the smooth running of each event.
- Ensure the efficient use of resources and equipment, maintaining an organised inventory of supplies and reporting any shortages or issues.
Health, Safety & Compliance:
- Ensure that all events comply with health and safety regulations, including food handling, fire safety, and general venue safety.
- Monitor and enforce hygiene standards, ensuring the event spaces are clean and well-maintained throughout the event.
- Oversee the safe and correct use of equipment and event materials, ensuring that all safety protocols are followed.
Continuous Improvement & Reporting:
- Evaluate each event after its conclusion, gathering feedback from clients and staff to identify areas for improvement.
- Provide insights and recommendations to senior management for enhancing event offerings, service delivery, and operational efficiency.
- Maintain accurate event records and reports, ensuring that all financial transactions, billing, and contracts are completed promptly and accurately.
Qualifications and Skills:
- Proven experience in conference and banqueting management, event planning, or hospitality, preferably in a leadership role.
- Strong leadership skills, with the ability to motivate and manage a team effectively.
- Excellent communication and interpersonal skills, with the ability to interact with clients, staff, and stakeholders at all levels.
- Exceptional organisational and time-management skills, with the ability to handle multiple events simultaneously.
- A deep understanding of event logistics, catering operations, and audio-visual requirements.
- Strong problem-solving skills, with the ability to remain calm under pressure and find solutions to unexpected challenges.
- Budget management experience, with a focus on maintaining operational efficiency while delivering high-quality events.
- Knowledge of health, safety, and food hygiene regulations as they pertain to event management.
- Flexibility to work evenings, weekends, and holidays, as events often take place during these times.
- Staff privileges and discounts
- Private dining discount
- Birthday and Christmas gifts
- Day off for your birthday
- Christmas Day and Boxing Day off
- Employee awards and rewards
- Sickness pay
- Holiday increase for each year of service
Pay: £40,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
