Complaints manager Work, Jobs in Leicester (with Salaries)

Complaints Business Partner
PA Housing —Leicester
- £43,165 - £45,000 a year
- Call to connect
- Hybrid work
- No degree
- Annual leave
- Employee discount
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
14d
Operational Support Officer
HM Courts & Tribunal Service —Leicester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
1d
Store Manager
Aldi —Tamworth
- £52,910 - £69,000 a year
- Annual leave
Duty Manager/Supervisor
Jump Giants —Loughborough
- From £26,500 a year
- Full-time
- Hospitality
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
11d
Duty Shift Manager (Days) - Derbion
Savills Management Resources —Derby
- £41,080 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Client Relationship Manager
Arvato Bertelsmann Supply Chain Solutions —Corby
- £47,000 - £60,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
8d
Front Office Supervisor
Marriott Leicester —Leicester
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Operations Manager
Leonardo Hotel Hinckley Island —Hinckley
- Hotel
- Referral programme
Quick apply
3d
Quality Manager
Wiltech Acoustics LTD —Loughborough
- £50,000 - £55,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Communication skills
Head of Care Operations & Quality
Avanti Homecare —Nottingham
- £60,000 - £65,000 a year
- Full-time
- Travel
- Care plans
- Leadership
Quick apply
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Assistant Practice Manager
The Dental Wellness Centre —Leicester
- From £28,000 a year
- Full-time
- Management
- Travel
- Human resources
- Free parking
- Annual leave
Quick apply
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Boots Aveda Fosse Park Leicester 22.5 hour Counter Lead
Estee Lauder —Leicester
- Communication skills
5h
Customer Support Manager
SF-Partner Hiredonline —Whoberley
- £40,000 a year
- Remote
- Customer service
- Analysis skills
- Continuous improvement
13d
Patient Administration Manager - Endoscopy
George Eliot Hospital NHS Trust —Nuneaton
- £32,073 - £39,043 a year
- Full-time
- Leadership
- Annual leave
- Referral programme
6h
Employee Relations Advisor
Ibstock Plc —Ibstock
- Microsoft Excel
- Microsoft Office
- Human resources
- Employee assistance programme
- Employee discount
7d

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Complaints Business Partner

PA Housing -
Leicester

Apply Now

Job details

£43,165 - £45,000 a year

Benefits

Annual leave
Employee discount
Car scheme

Qualifications

Complaint handling
Root cause analysis

Full job description

Are you passionate about making a real difference for residents and driving meaningful organisational change?

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes.

This is your chance to be at the heart of transformation. As a trusted partner to senior leaders, you’ll make sure lessons from complaints drive better services, stronger accountability, and a culture of transparency. You won’t just be handling individual cases; you’ll be shaping strategy, influencing decision-makers, and delivering improvements that matter.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

High street discount schemes
Health cash plans
26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
Flexible bank holidays take them when it suits you
Car leasing scheme
Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

Leading organisational oversight of cross-cutting and high-risk complaints, ensuring fair outcomes for residents and learning for the business.
Spotting themes and root causes across services and turning them into clear improvement plans.
Partnering with senior managers to challenge constructively and embed a culture of accountability.
Analysing complaints data and Ombudsman findings to inform executive decision-making and governance boards.
Making sure we meet our obligations under the Housing Ombudsman’s Complaint Handling Code and other frameworks.

What we’re looking for:

Degree-level qualification or equivalent experience (minimum 3 years, to include time in post at a senior officer or equivalent level) in housing, regulation, business improvement, or complaints.
Strong experience handling complex complaints in regulated sectors (social housing/public services ideal).
Confident working with senior stakeholders, influencing change, and constructively challenging the status quo.
Skilled at root cause analysis, performance reporting, and turning insight into action.
Knowledge of the Housing Ombudsman’s role and regulatory expectations.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [email protected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

Apply Now

Refine Your Search

complaints manager jobs in leicester

Complaints Business Partner

Deputy Manager

Operational Support Officer

Store Manager

Duty Manager/Supervisor

Duty Shift Manager (Days) - Derbion

Client Relationship Manager

Front Office Supervisor

Consumer Services Manager

Operations Manager

Quality Manager

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Head of Care Operations & Quality

Senior Scheduler

Assistant Practice Manager

Hygiene Manager

Boots Aveda Fosse Park Leicester 22.5 hour Counter Lead

Customer Support Manager

Patient Administration Manager - Endoscopy

Employee Relations Advisor

I want to receive the latest job alerts for complaints manager in leicester

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