Field support specialist Work, Jobs in Leicester (with Salaries)

Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
8d
PE/Sport Coach or Teaching Assistant Apprentice
inspire+ —Leicester
- £8 an hour
- Full-time
- Childcare
- English
- Working with children
Loss Prevention & Compliance Auditor
The Watches of Switzerland Group —Leicester
- Travel
- In-person
- Communication skills
- Employee assistance programme
Customer Care Champion - Call Handler
Otis —Leicester
- Full-time
- Communication skills
8d
Assistant practice manager
PortmanDentex —Leicester
- From £32,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
6d
Trainee Site Energy & Carbon Auditor
The Consultus International Group —Leicester
- £26,200 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Engineering
- Maintenance
Quick apply
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- CRM software
- ERP systems
- IT
- Annual leave
- Work from home
Quick apply
Construction Sales Support Specialist
Power Towers —Leicester
- Sales
- Microsoft Office
- Bachelor's degree
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Telecoms Engineer - FTTH Connections
Cable and Splicing Services Limited —Derby
- £120 - £240 a day
- Driving
- Power tools
- In-person
Quick apply
1d
Accounts Payable Specialist
621 Druck Limited —Leicester
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
4d
Service Coordinator (Fixed Term Contract 12 months)
Otis —Leicester
- Full-time
- Communication skills
Clinical Support Worker
Harmless CIC —Leicester
- £25,387 - £26,964 a year
- Full-time
- Travel
- School
- Annual leave
- Sick pay
Emotional Wellbeing Practitioner
Compass-uk.org —Coventry
- £29,545 - £34,683 a year
- Overtime
- Travel
- Organisational skills
- IT
- Employee assistance programme
- Sick pay
Work-Based Tutor in Sportsturf
Myerscough College —Nottingham
- Up to £35,821 a year
- Full-time
- Maintenance
- University
Field Engineer
ONYX Insight —Nottingham
- Weekend availability
- Spanish
- English
- Bachelor's degree
Quick apply
Senior Sales Executive
Logisnext —Leicester
- £35,000 - £40,000 a year
- Full-time
Quick apply
Customs Project Officer
Bleckmann België N.V. —Lutterworth
- Computer skills
- Communication skills
Quick apply
Lecturer - Esports
The Bedford College Group —Kettering
- £33,048 - £38,169 a year
- Full-time
- Education
- Organisational skills
- Teaching
- Annual leave
4d
UK Change Manager
Assystem —Derby
- Master's degree
- Business

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Customer Care Champion - Dispatcher

Otis -
Leicester

Apply Now

Job details

Full-time
8 days ago

Qualifications

Communication skills

Full job description

Date Posted:

2026-05-26

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Customer Care Champion - Dispatcher

Role Overview:

Otis is growing, and we are recruiting a Customer Care Champion working within our Dispatching team, based in Leicester. The hours of work will be 8am-4pm.

Acting as the primary interface between our internal, external customers, and technicians.

On a typical day, you will:

You are tasked with dispatching technicians appropriately according to the work orders created by the Call Handlers or when received by email.

As the primary interface for dispatching as well as with technicians and. Occasionally, customers may call for another query and need to be routed to the right Otis team.

Your role in these situations is to:

Dispatch WO’s to the correct technician quickly after first verifying the issue remotely (XP), ensuring their response time is within SLA
Provide the technician’s ETA to customer when needed
Manage your availability to receive technician and customer calls according to set performance KPI’s
Ensure WO’s are updated within CRM so any Customer Care Center colleague has visibility of their status
Maintain a high standard of call quality
Dispatch maintenance or insurance field tasks with open WO’s, or when requested by the field
On occasions you may be requested to complete admin tasks when requested by the field
On occasion CCC-Dispatcher may be asked to support other CCC teams such as the emergency alarm desk

What You Will Need to be Successful:

Excellent language, listening and communication skills
Customer-centric mindset and empathy for people
Resilience in handling stressful situations with ease and professionalism
Comfortable managing large number of customer interactions under time-sensitive conditions
Affinity using multiple IT systems

What's in it for me?

You will receive a employment with the world market leader in a crisis-proof industry.
We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

Apply Now

Refine Your Search

field support specialist jobs in leicester

Customer Care Champion - Dispatcher

PE/Sport Coach or Teaching Assistant Apprentice

Loss Prevention & Compliance Auditor

Customer Care Champion - Call Handler

Assistant practice manager

Trainee Site Energy & Carbon Auditor

Business Development Representative

Construction Sales Support Specialist

Sales Support & Customer Care Specialist-12 Month FTC

Telecoms Engineer - FTTH Connections

Accounts Payable Specialist

Service Coordinator (Fixed Term Contract 12 months)

Clinical Support Worker

Emotional Wellbeing Practitioner

Work-Based Tutor in Sportsturf

Field Engineer

Senior Sales Executive

Customs Project Officer

Lecturer - Esports

UK Change Manager

I want to receive the latest job alerts for field support specialist in leicester

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