Head of customer experience Work, Jobs in Leicester (with Salaries)

Head of Programme - Customer Projects
Rolls-Royce SMR —Derby
- £110,400 - £147,000 a year
- Full-time
- Hybrid work
- No degree
- Travel
9d
Operations Manager
HM Courts & Tribunal Service —Leicester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Management
- Presentation skills
- Annual leave
- Employee discount
2d
Customer Service Advisor
Cromwell —Leicester
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Annual leave
- Employee assistance programme
Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
No2 Deputy Manager
Schuh —Leicester
- Full-time
- Management
- Customer service
- Relocation assistance
- Employee assistance programme
Head of Customer Strategy & Experience
Dunelm —Leicester
- Customer service
- Leadership
- Communication skills
5d
Customer Manager
ASDA —Nottingham
- Weekend availability
- Customer service
- Supervising experience
- In-person
- Annual leave
- Employee assistance programme
2d
Customer Services Advisor
A Farley Country Attire —Kibworth Harcourt
- From £25,785 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Annual leave
Quick apply
Head of Risk & Compliance
Fair For You Enterprise CIC —Coventry
- £50,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Free parking
- Life insurance
Quick apply
10d
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Duty Manager
The Range —Leicester
- £28,500 a year
- Full-time
- Management
- Customer service
- Merchandising
- Store discount
- Annual leave
Quick apply
Operations Assistant
The Range —Leicester
- £24,420.00 - £40,123.13 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
Head Waiter
Emre Restaurant —Leicester
- From £12.21 an hour
- Part-time
- Serving
- Sales
- Culinary experience
Quick apply
CX Team Member
Foot Locker —Leicester
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Operations Manager
ASDA —Coventry
- Full-time
- Customer service
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Area Retail Manager Leicester
Motor Fuel Group —Leicester
- £38,000 - £42,000 a year
- Full-time
- Contracts
- Communication skills
Quick apply
4d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
Graphic Designer
Sytner Head Office —Leicester
- Full-time
- Organisational skills
- Communication skills
- Employee discount
3d
Sales Advisor
Marks Electrical Limited —Leicester
- £26,000 - £45,000 a year
- Weekend availability
- Sales
- Driving
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Sales Ledger Clerk - Part-time
Qualvis Print & Packaging Ltd —Leicester
- From £11,500 a year
- Part-time
- Microsoft Office
- Human resources
- QuickBooks
- Free parking
- Health & wellbeing programme
Quick apply

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Head of Programme - Customer Projects

Rolls-Royce SMR -
Derby

Apply Now

Job details

Full-time
£110,400 - £147,000 a year
9 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Change management
Swedish
Czech

Full job description

Head of Programme (Customer Projects)

Our mission is to deliver clean, affordable energy for all. Our Small Modular Reactor (SMR) provides a British solution to a global energy challenge, and we are uniquely positioned to become a global leader in low-carbon nuclear energy, delivering a technology that will power generations to come.

Our Customer Projects team sits at the centre of some of the most significant energy infrastructure programmes in Europe. Working across design, licensing, procurement and construction planning, the team enables successful project delivery while shaping the future deployment of Rolls-Royce SMR technology internationally.

In this context, we are looking for a Head of Programme (Customer Projects) to support our Project Directors in delivering major international customer programmes. Reporting to the Project Director and leading integrated, matrixed delivery teams, this is a pivotal role that will help establish and deliver multi-billion-pound nuclear infrastructure projects from development through to Final Investment Decision.

We'll need you to:

Leading integrated programmes across design, licensing, procurement, construction planning and early site works activities.
Coordinating multidisciplinary teams across engineering, operations, supply chain, safety, regulatory and customer organisations to maintain delivery momentum and critical path.
Driving programme governance, risk management, dependency management, reporting and performance against schedule, cost and quality targets.
Building trusted operational relationships with customers, suppliers and international stakeholders to ensure successful programme execution and readiness for Final Investment Decision.

As you can see, this is a high-profile leadership opportunity where you'll bring commercial acumen, delivery focus and the ability to unite diverse teams behind a common objective in a fast-moving international environment.

We're looking for:

A degree in a STEM discipline (or equivalent experience) and chartered status with a recognised professional body such as APM, or equivalent demonstrable expertise.
Experience delivering complex major infrastructure, energy or nuclear programmes, particularly during development, design, licensing or pre-construction phases.
We'll ask you about your experience leading large, integrated programmes involving multiple stakeholders, contractors, regulators and customers.
Strong commercial awareness, including contract delivery, change management, programme governance and NEC contracting experience.
Language skills, either Czech or Swedish, would be highly beneficial.

Location

This role can be based at any Rolls-Royce SMR location. We offer hybrid working, however reasonably frequent international travel will be required, particularly to support customer projects in the Czech Republic and Sweden, with travel expected for up to one week per month.

What's in it for me?

We anticipate paying a salary between £120,000 - £147,000 dependent on the experience, skills and knowledge you bring. Alongside a performance-related bonus, pension and flexible benefits package, you'll have the opportunity to play a leading role in delivering one of Europe's most ambitious clean energy programmes. You'll join a collaborative, innovative organisation committed to professional development, inclusion and long-term career growth.

Package includes:

Bonus – Performance‑related STIP target opportunity up to 25% and LTIP target opportunity of 30%
Benefits Allowance – £10,500 per annum
Pension – 12% employer and 6% employee contributions
Holidays – 28 days (+ public holidays) with the ability to buy or sell up to 5 days
Private Medical Insurance – BUPA single cover
Life Assurance – 6× pensionable pay
Home Office Support – £250 one‑off payment for new starters.

We anticipate a great deal of interest in these roles and you may be asked to provide further examples and evidence of your experience and skills to enable us to refine a shortlist. We anticipate that we shall conduct first round interviews in the third week of August.

Pay Range:

£110,400.00

£144,900.00

Why Join Us?

You’ll be joining a forward-thinking organisation that values transparency, fairness, and innovation. We offer:

A flexible, inclusive, and supportive working environment.
Opportunities for career growth in a rapidly scaling business.
A culture that values diversity, innovation, and continuous learning.

We are an equal opportunities employer and welcome applications from all backgrounds. Inclusivity is important to us, and as a Disability Confident organisation, we are committed to fair, supportive, and continually improving recruitment practices that ensure everyone has the opportunity to thrive.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you.

Also, if you are considering a career move or a sector-jump, please get in touch – we welcome applications from people with transferable skills.

Our Application Process

Due to the safety regulations within the nuclear industry, applicants will be required to participate in additional screening. These are:

Obtaining Baseline Personnel Security Standard (BPSS) clearance
Satisfactory completion of a Disclosure and Barring Service (DBS) check
Satisfactory completion of a basic financial probity check

#LI-CH1 #LI-Hybrid

Apply Now

Refine Your Search

head of customer experience jobs in leicester

Head of Programme - Customer Projects

Operations Manager

Customer Service Advisor

Specialist Customer Service Advisor

No2 Deputy Manager

Head of Customer Strategy & Experience

Customer Manager

Customer Services Advisor

Head of Risk & Compliance

Customer Service Manager

Duty Manager

Operations Assistant

Head Waiter

CX Team Member

Operations Manager

Area Retail Manager Leicester

Customer Service Coordinator

Graphic Designer

Sales Advisor

Sales Ledger Clerk - Part-time

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