It service desk technician Work, Jobs in Leicester (with Salaries)

IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
IT Support Technician
Hydrajaws Limited —Tamworth
- £25,000 - £26,000 a year
- Full-time
- Customer service
- ERP systems
- Windows
- Free parking
Quick apply
1d
IT Support Technician
British Association for Counselling & Psychotherapy —Lutterworth
- £33,237 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- SharePoint
10d
Service Desk Technician
Mortgage Advice Bureau —Derby
- £26,100 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
JUNE - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Sales
- Free parking
Quick apply
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
4d
Customer Service Advisor
IN‘n’OUT Autocentres —Nottingham
- £30,000 - £32,000 a year
- Full-time
- Free parking
- Employee discount
4d
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
Customer Service Advisor
IN n OUT Autocentres —Nottingham
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Free parking
- Annual leave
Quick apply
6d
Customer Care Champion - Call Handler
Otis —Leicester
- Full-time
- Communication skills
Pharmacy Technician
Lloyds Clinical —Derby
- Up to £31,000 a year
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
11d

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IT Service Desk Technician
Phenna Group —Leicester
Allocating predefined user profiles and system access based on access matrices. Resolving first-line issues such as password resets, access requests and common…
£30,000 - £35,000 a year
IT Support Analyst
TavasTechs Ltd —Leicester
A UK driving licence and own car are mandatory due to multi-site responsibilities. A full UK Driving Licence and a car are mandatory.
£30,000 - £35,000 a year
Quick apply
5d

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it service desk technician jobs near leicester

IT Service Desk Technician

Phenna Group
Leicester

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Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Jira
CRM software
Customer service
ERP systems
NetSuite
ITIL
IT support
IT
Communication skills
Help desk

Full job description

Posting Date - 19 Dec, 2025

Job Advert – IT Service Desk Tier 1 Technician

Location: 4 Oak Spinney Park, Ratby Lane, Leicester, LE3 3AW

Business Unit: Infrastructure Division

Job Type: Full-time, Permanent

Salary: £30,000 - £35,000

About the Company

Phenna Group was founded in 2018 on the principles of building genuine connections and strong relationships across the testing, inspection, certification and compliance sectors. With a turnover of c.£0.5bn, we combine the scale of a global organisation with the agility and innovation of a modern, fast-moving business.

The Role

We are looking for an IT Service Desk Tier 1 Technician to act as the first point of contact for all IT-related issues and requests. You will provide initial technical support, resolve basic incidents, and escalate more complex issues to Tier 2, helping to ensure minimal disruption to user productivity across the business.

This is an excellent opportunity for someone with a solid foundation in IT support and strong customer service skills, looking to grow within a supportive infrastructure team.

Key Responsibilities

Logging, categorising and prioritising IT tickets via phone, email and ticketing systems
Resolving first-line issues such as password resets, access requests and common software queries
Performing initial troubleshooting across systems, hardware and network connectivity
Supporting central platforms such as NetSuite ERP/CRM, IBM, Jira and related systems
Allocating predefined user profiles and system access based on access matrices
Supporting simple workflow reversals where required
Accurately documenting incidents, actions and resolutions
Escalating unresolved or complex issues to Tier 2 with full context
Contributing to and maintaining IT knowledge base articles

What We’re Looking For

Must-Have:

Basic understanding of IT support principles
Experience using a ticketing system and remote support tools
Strong communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Foundational knowledge of ERP/CRM systems (e.g. NetSuite, IBM, Jira)
Strong problem-solving skills and patience

Nice to Have:

Previous Service Desk or Helpdesk experience
Experience supporting ERP or enterprise business systems
Exposure to structured ITIL-style environments

Apply Now

Refine Your Search

it service desk technician jobs in leicester

IT Service Desk Technician

IT Support Technician

IT Support Technician

Service Desk Technician

JUNE - 1st Line IT Support Engineer & Retail IT Technician

L4 Network Engineer Apprentice

IT Apprentice

Customer Service Advisor

Customer Care Champion - Dispatcher

Customer Service Advisor

Customer Care Champion - Call Handler

Pharmacy Technician

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