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Facilities Helpdesk Administrator
What this job involves:
To provide dedicated facilities helpdesk function, primarily focusing on providing the highest standard of FM and customer to the Capital One client.
Provide admin support for the FM management team.
Provide cover for the goods in/ mailroom in times of holiday or sickness.
What your day will look like:
The Helpdesk is directly accountable for the following typical activities:
Provide the highest standard of client and customer focus through the facilities helpdesk.
Provides administrative support to the Facilities Manager/ Account Director and client, as well as supporting other managers as required.
Ensure all customer requests are delivered within agreed service levels including meeting room, catering, cleaning, courier mail and printing requests.
Assist in compiling data/ statistics for the monthly client governance report.
Assisting in preparation of monthly reporting & performance measurement of operational services
Acknowledges role as management office "ambassador". Ensures that the firm's image is reflected through proper telephone and email procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious, and efficient manner.
Mail services including business mail, personal mail and couriers.
Be the SME for all first line facilities questions or queries, be knowledgeable of all our services, the processes around them and the agreed completion times.
To support a team spirit within the guest services team. To recognise the importance of teamwork in achieving the departmental objectives and to contribute effectively.
Be able to carry out mailroom/ goods in duties as required.
Documented lost property process control.
Additional Duties and Responsibilities
Assists Facilities Manager and other team members in preparing Standard Operating Procedures manuals.
Coordinates response to more complicated user service requests and assures follow-up.
Assures compliance with Jones Lang LaSalle policies, procedures, and standard practices.
Take responsibility for booking Training Courses for all staff.
Willingly contribute to the overall contract objectives, responding effectively to new directives
Key Performance Measures
Compliance with Health and Safety legislation.
High customer satisfaction survey rating.
Work order closure within agreed timescales Skills.
Experience
At least 3 years’ experience working in a similar position with a good understanding of FM business.
Excellent communication and customer service skills
Capable of influencing within cross functional teams
Knowledge of varied PPM & Reactive Management Control Systems preferred.
Experience of a helpdesk operation, meeting room booking systems and software
Analytical approach to problem solving, ability to influence others using own initiative to provide solutions to operational problems.
PC literate with knowledge of google applications.
Desire to develop skills and to progress is essential.
Must be able to work under pressure.
Must lead by example.
Knowledge of E1/ JDE would be advantageous.
Good working knowledge of G Suite Docs, sheets, Gmail, Internet access, slides, Zoom, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by The Client.
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Location:
On-site –Derby, GBR, Leicestershire, GBR, Nottinghamshire, GBR
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
