Community Associate –Regus / Spaces Franchise Partner
Celvista Flexible Workspaces
Job Title:Community Associate
Employer:Celvista –an IWG Franchise Partner operating Regus and Spaces business centres
Location: Guildhall Lane, Leicester
Hours: Full-time 40 hours per week
Salary: Up to £12.71 per hour / £26,436.80 per annum based on 40 hours, plus bonus after probation
Working Pattern: Monday to Friday
Work Location: In person
Driving Requirement: A full UK driving licence and access to a car is essential
About Celvista
Celvista is an IWG franchise partner operating Regus and Spaces business centres across the Midlands. We provide premium flexible workspaces, private offices, coworking areas, meeting rooms and business support services for start-ups, growing teams, established businesses and enterprise clients.
Our centres are designed to help businesses work smarter, scale faster and thrive without the burden of traditional long-term leases. We are focused on delivering high-quality environments, excellent customer service, strong local business communities and a professional workspace experience across every centre we operate.
The Opportunity
We are looking for a confident, energetic and service-led Community Associateto join our team.
This is a front-facing role at the heart of our business centres. You will help create a welcoming, professional and productive environment for our clients, visitors and wider business community.
No two days are the same. One moment you may be greeting clients and supporting daily centre operations, the next you may be helping with a client tour, preparing a meeting room, updating trackers, chasing outstanding actions, resolving service tickets, supporting a community event or assisting with debt follow-up.
This role requires someone who can balance warm client service with strong organisation, accurate administration, commercial awareness and operational follow-through.
You will play an important part in delivering the Celvista client experience: professional, proactive, timely, communicative and commercially aware.
A Typical Day
As a Community Associate, your responsibilities will include:
Client Experience and Community
Welcome clients, guests and visitors in a professional and friendly manner.
Build strong relationships with members and understand their day-to-day needs.
Help create a positive, inclusive and professional atmosphere across the centre.
Support clients with general enquiries, meeting room bookings, centre services and day-to-day requests.
Communicate clearly, promptly and professionally with clients, colleagues and management.
Keep clients updated where issues, tickets or service requests are ongoing.
Contribute to a community-led environment where businesses feel supported, connected and valued.
Centre Operations
Maintain a clean, well-presented and organised workspace throughout the day.
Ensure communal areas, kitchens, meeting rooms, business lounges and reception areas are consistently presentable.
Support with opening, closing and daily centre checks where required.
Monitor stock levels for refreshments, supplies and centre essentials.
Support with mail handling, parcels, client records and general administration.
Escalate maintenance, health and safety or client issues promptly and professionally.
Take ownership of outstanding actions and follow them through to completion.
Administration, Trackers and Reporting
Maintain accurate centre records, client information and operational trackers.
Keep daily, weekly and monthly administrative tasks up to date.
Support the Centre Manager with reporting, client account updates and operational follow-ups.
Ensure trackers are completed accurately, on time and to the required standard.
Use Office 365, internal systems and shared trackers effectively to manage centre activity.
Complete tasks in a timely, organised and professional manner.
Support compliance, service delivery and centre performance through accurate administration.
Ticket Resolution and Issue Management
Log, monitor and follow up on operational tickets, maintenance issues and service requests.
Ensure tickets are raised correctly, updated regularly and followed through to resolution.
Keep clients and relevant team members informed on progress.
Escalate issues appropriately where further support or management input is required.
Chase outstanding actions with the relevant parties to ensure matters are resolved promptly.
Help ensure issues are closed down properly and not left unresolved.
Events and Networking
Support the planning and delivery of community events, breakfast clubs, networking sessions, seasonal socials and client engagement activities.
Help create opportunities for members to connect, collaborate and grow.
Assist with event setup, guest welcome, photography/content opportunities and post-event follow-up.
Encourage client participation in centre events and wider community activity.
Sales, Upselling and Commercial Support
Support the centre team with tours for prospective clients.
Help present the benefits of Regus, Spaces and Celvista’s flexible workspace solutions.
Identify opportunities to upsell meeting rooms, office upgrades, virtual office services, parking, memberships and other centre services.
Support client retention by identifying issues early and helping to maintain strong client relationships.
Assist with renewals, service conversations and additional revenue opportunities where required.
Maintain a good understanding of the centre’s products, pricing, facilities and key selling points.
Contribute to a positive first impression for prospective clients and visitors.
Support centre revenue growth through proactive service, commercial awareness and timely follow-up.
Debt Chasing and Account Support
Support the Centre Manager with professional and timely debt chasing.
Follow up with clients regarding overdue payments, failed payments or account queries where required.
Communicate payment matters clearly and professionally.
Keep accurate notes and records of debt-related communication.
Escalate overdue accounts appropriately in line with internal processes.
Help protect centre revenue by ensuring account matters are not left unmanaged.
Second-in-Command Support
Support the Centre Manager and wider management team with day-to-day centre operations.
Be confident taking ownership when the Centre Manager is away or unavailable.
Help maintain service standards, client communication and operational continuity.
Work across multiple Celvista centres when required.
Act as a reliable point of contact for clients, colleagues and management when needed.
About You
We are looking for someone who can balance excellent customer service with strong organisation, commercial awareness and a proactive attitude.
You should be:
Passionate about delivering excellent service and creating a welcoming business community.
Confident speaking with clients, visitors and professionals from a wide range of backgrounds.
Organised, reliable and able to manage several tasks at once.
Strong in administration, record keeping, trackers and operational follow-through.
Prompt, timely and communicative in your working style.
Comfortable chasing actions, resolving issues and following tasks through to completion.
Calm and professional in a fast-paced, client-facing environment.
A strong communicator with good verbal and written English.
Comfortable using Office 365, including Outlook, Word, Excel and Teams.
Willing to learn and use digital tools, including AI platforms such as Microsoft Copilot, to improve workflows, communication and efficiency.
Commercially aware, with an interest in sales, upselling, client retention and business growth.
Confident identifying opportunities to add value through additional services.
Flexible and willing to support different centres where needed.
Presentable, professional and aligned with a premium workspace environment.
A self-starter who can add value without always waiting for direction.
Previous experience in hospitality, retail, customer service, serviced offices, sales support, reception, administration, credit control, operations or events would be beneficial. However, attitude, reliability, communication and willingness to learn are just as important.
Key Requirements
The successful candidate must be able to demonstrate:
Strong administrative ability.
Confidence maintaining trackers and records accurately.
Prompt and professional communication.
Ability to manage client enquiries and service issues in a timely manner.
Confidence supporting ticket resolution and operational follow-up.
Commercial awareness and willingness to upsell relevant services.
Ability to support debt chasing and client account follow-up professionally.
Strong attention to detail.
Ability to manage competing priorities.
A proactive, reliable and solution-focused approach.
Confidence working across multiple sites when required.
What We Offer
In addition to a fair salary package, you will benefit from:
A structured induction programme across different Regus and Spaces locations.
A bright, professional and inspiring work environment.
Training and development opportunities in customer service, sales, operations and technology.
Exposure to a wide network of businesses, entrepreneurs and professionals.
Access to IWG centres globally.
Unlimited tea and coffee.
Employee discounts through Bright.
Counselling and lifestyle support through Wisdom EAP.
Bonus opportunity after successful completion of probation.
Up to 30 days Annual Leave + your birthday off paid
The opportunity to grow with a developing franchise business.
For the right person, this role can provide a pathway into Centre Manager, Cluster Leader or wider
Pay: £26,436.80 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Customer Service: 2 years (preferred)
- Sales : 1 year (preferred)
- Administrative: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
