Transportation specialist Work, Jobs in Leicester (with Salaries)

Customer Service & Logistics Support Specialist
J&T EXPRESS —Lutterworth
- £33,000 a year
- Full-time
- Salesforce
- Analysis skills
- Warehouse experience
- Free parking
- Sick pay
Quick apply
5d
Road Logistics Cross Border Specialist
Kuehne+Nagel —Kegworth
- Customer service
- Data entry
- Communication skills
Stores Operative
Terex Corporation —Coalville
- Full-time
- Employee stock purchase plan
- Employee discount
Head of Planning & Logistics UK
Hillarys —Carlton
- Full-time
- Sales
- Master's degree
- Analysis skills
Quick apply
Workforce Management Specialist
Kanadevia Inova —Hinckley
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Construction
- Employee assistance programme
- Life insurance
Quick apply
Drainage Operative - Nights
FM Conway —North Kilworth
- Full-time
- Driving
- Employee discount
Quick apply
Project Manager
RS Group —Corby
- Hybrid work
- English
- Project management
- Agile
- Annual leave
- Employee assistance programme
Principal Ecologist - BNG Specialist
AECOM —Nottingham
- Full-time
- Hybrid work
Business Development Manager
DHL —East Midlands Airport
- Management
- Sales
- Communication skills
- Annual leave
- Employee discount
5h
Senior Margin Optimisation Analyst
RS Group —Corby
- Hybrid work
- Microsoft Excel
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
3d
APPRENTICESHIP - Customs Team - Nottingham - September 2026
Kuehne+Nagel —Kegworth
- From £15,500 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
Senior Engineer / Consultant
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Maintenance
- English
- Communication skills
Consultant Aquatic Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
- Master's degree
NDT Engineer
Risktec Solutions —Derby
- Full-time
- Project management
- Employee assistance programme
- Employee discount
2h
HGV Class 2 Driver
FM Conway —North Kilworth
- Full-time
- Communication skills
- Employee discount
Quick apply
Water Resources Engineer
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Project management
APPRENTICESHIP - Road Logistics Sales Team - Nottingham - September 2026
Kuehne+Nagel —Kegworth
- From £15,600 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Sales
Senior Permitting Consultant
AECOM —Nottingham
- Full-time
- Hybrid work
- Engineering
- No degree
- Communication skills
Principal Engineer
AtkinsRéalis —Derby
- Full-time
- Hybrid work
Senior Surveyor - Utilities and Infrastructure
Bruton Knowles Limited —Nottingham
- Full-time
- Hybrid work
- Driving
- Employee discount

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Customer Service & Logistics Support Specialist

J&T EXPRESS -
Lutterworth

Quick apply

Job details

Permanent | Full-time
£33,000 a year
5 days ago

Benefits

Free parking
Canteen
Sick pay

Qualifications

Salesforce
Logistics
Analysis skills
Warehouse experience
Financial services
Chinese

Full job description

Job Overview
We are seeking a dedicated Customer Service & Logistics Support Specialist to join our dynamic team. This role offers an exciting opportunity to contribute to the optimisation of supply chain operations, ensuring seamless coordination between various departments and external partners. The successful candidate will play a vital part in managing logistics processes, supporting warehouse activities, and delivering exceptional customer service. This paid position is ideal for individuals with a keen interest in logistics, supply chain management, and process improvement within a fast-paced environment.

Responsibilities

1. Customer Inquiry Management

Handle customer inquiries through phone, WeChat, and online service ticket platforms.
Provide real‑time shipment status updates by checking tracking, transit, delivery, and signature information.
Offer guidance on shipping requirements, including prohibited items, packaging standards, fee calculation, and delivery time options.

2. Shipment Exception Handling

Follow up on delayed, misrouted, undelivered, or returned shipments.
Coordinate with local stations, couriers, and transit hubs to resolve issues promptly.
Maintain exception case logs and ensure timely resolution with customer follow‑up.
Monitor special shipments such as perishables, fragile items, and oversized parcels.

3. Complaint & Claims Processing

Handle complaints related to lost, damaged, missing items, or service issues under the “first‑contact responsibility” principle.
Collect required claim documents (photos, value proof), calculate compensation, and submit claims for approval.
Communicate claim progress and payout timelines to customers.
Manage customer emotions and prevent escalation to regulatory or platform complaints.

4. Order & Back‑Office Administration

Assist customers with order creation, address modification, cancellation, and pickup appointments.
Record and organize daily exception logs, complaint reports, and claim summaries; archive documents regularly.
Verify COD (Cash on Delivery) and freight‑collect account discrepancies.

5. Internal & External Coordination

Collaborate with internal teams including stations, sorting centers, transportation, and couriers to execute operational instructions.
Communicate with e‑commerce merchants and individual customers; conduct regular follow‑ups and collect service feedback.
Report recurring issues and support optimization of delivery processes and operational standards.

6. Data Reporting & Additional Tasks

Compile daily statistics on inquiry volume, exception cases, complaints, and claims;
prepare daily and weekly reports.
Complete tasks assigned by supervisors, including customer callbacks, campaign notifications, and ad‑hoc service tickets.

Preferred Experience

Warehouse, logistics, courier, or parcel handling experience
Ability to speak Chinese would be advantageous, though not essential.

What We Offer

Full training provided
Modern warehouse facilities

Pay: £33,000.00 per year

Benefits:

Canteen
Free parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

transportation specialist jobs in leicester

Customer Service & Logistics Support Specialist

Road Logistics Cross Border Specialist

Stores Operative

Head of Planning & Logistics UK

Workforce Management Specialist

Drainage Operative - Nights

Project Manager

Principal Ecologist - BNG Specialist

Business Development Manager

Senior Margin Optimisation Analyst

APPRENTICESHIP - Customs Team - Nottingham - September 2026

Senior Engineer / Consultant

Consultant Aquatic Ecologist

NDT Engineer

HGV Class 2 Driver

Water Resources Engineer

APPRENTICESHIP - Road Logistics Sales Team - Nottingham - September 2026

Senior Permitting Consultant

Principal Engineer

Senior Surveyor - Utilities and Infrastructure

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