Service desk manager Work, Jobs in Leicester Le3 (with Salaries)

IT Service Desk Team Leader
Simplify Group —Leicester
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
- Free parking
- Employee discount
Quick apply
3d
Service Delivery Manager
Novem Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
2nd line Field Engineer
Academia Ltd t/a Smartdesc —Leicester
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
Quick apply
17h
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
9d
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply

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Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
The post holder will be expected to operate within SLA/OLA standards expected by customers. The service desk will have responsibility for logging all calls,…
£28,392 - £31,157 a year
8d
IT Service Desk Team Leader
Simplify Group —Leicester
To succeed in this role, you’ll need to have: Strong communication skills, especially when explaining complex technical issues to non-technical audiences.
£45,000 - £50,000 a year
Quick apply
3d

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service desk manager jobs near leicester le3

IT Service Desk Team Leader

Simplify Group -
Leicester

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Job details

Full-time
£45,000 - £50,000 a year
3 days ago

Benefits

Free parking
Company pension
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Excel
Microsoft Outlook
Ticket management
Continuous improvement
ITIL
Mentoring
IT
Communication skills

Full job description

IT SERVICE DESK TEAM LEADER

£45,000.00-50,000.00

Leicester based, with travel to other UK sites as required

Do you have substantial experience of working within a busy IT Service Desk team? Are you technically savvy, with a solid understanding of ITSM principles and application of ITIL best practices? Focused on Continuous Improvement? A natural leader with prior experience of mentoring and coaching team members?

If you are looking to take the next step in your IT career and would like to join the UK's leading conveyancing business, let’s make it happen for you here at Simplify as an IT Service Desk Team Leader!

BENEFITS

Competitive Salary of £45,000.00-50,000.00, based out of our Company Head Office with Free Parking on-site, 25 Days' Holiday (Plus 8 Days' Public Holiday), Option To Buy Or Sell Holiday, Company Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP 24-hour service, Retail Discounts, Plus Many More!

WHAT YOU’LL BE DOING

We are seeking a proactive, people-focused, and technically capable IT Service Desk Team Leader to lead and grow our UK-based Service Desk team. This is a hybrid leadership role combining hands-on technical support with strategic involvement in IT Service Management (ITSM) and continuous service improvement.

Based out of our Head Office in Enderby, Leicester, you will lead a team of IT Service Desk Analysts across multiple UK sites, coaching and mentoring team members, managing performance, and ensuring an exceptional level of support is consistently delivered. You'll work closely with the IT Service Delivery Manager to align team output with ITIL best practices and business objectives.

This role is ideal for someone who thrives in a fast-paced environment, is passionate about helping to develop people, and is motivated to drive real improvements in IT service delivery.

Responsibilities include:

Leading, coaching and mentoring a team of UK-based Service Desk Analysts across multiple sites
Monitoring team performance, SLAs and ticket queues
Providing hands-on technical support and acting as an escalation point
Coordinating workloads, shift coverage, and ticket distribution
Managing high-priority and major incidents
Delivering performance evaluations and development plans
Supporting ITSM practices including incident, problem, and change management
Driving continuous improvement in service delivery, processes and documentation
Promoting a strong customer service culture within the team
Reporting team metrics and risks to the Service Delivery Manager

OUR HIRING PROCESS:

You’ve checked out our job ad
It’s gathered your interest and you’ve applied using our easy application process
If selected, you come meet our lovely team and we discuss the finer details
In some cases, we might invite you for a second interview
If successful, we make the offer and get the ball rolling
Once in post you can recommend your friends come on over and earn a sweet referral bonus – for each one!

REQUIREMENTS

And now for the nitty gritty:

To succeed in this role, you’ll need to have:

The ability to communicate technical issues and changes clearly to colleagues across the business
A natural leadership style that inspires trust, builds morale, and develops high-performing teams
A passion for coaching, mentoring, and developing others
Strong communication skills, especially when explaining complex technical issues to non-technical audiences
A solid understanding of ITSM principles and experience applying ITIL best practices
Confidence in managing incidents and escalations, remaining calm under pressure
A proactive mindset with a focus on continuous improvement
Demonstrable experience in a 1st/2nd line support or team leader role
Strong skills in ticket management and prioritisation
Experience coaching and mentoring in a support team setting
Excellent skills in documentation, organisation, and reporting
A solid understanding of service KPIs and metrics such as SLA, OLA, KPI, and CSAT
Proficiency in Microsoft applications, particularly Excel and Outlook
Excellent interpersonal and communication skills across all levels of the business

Shortlisted candidates will be contacted during or shortly after the week commencing 22/06/2026.

OUR PEOPLE

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

ABOUT US

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.

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Refine Your Search

service desk manager jobs in leicester le3

IT Service Desk Team Leader

Service Delivery Manager

Senior Service Desk Engineer

IT Service Desk Analyst

2nd line Field Engineer

Regional Support Engineer

Second Line Analyst

IT Infrastructure Associate Project Manager

Senior IT Infrastructure Engineer

Senior IT Infrastructure Engineer

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