Liaison officer Work, Jobs in Leicester Le5 (with Salaries)

Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Secondary School Liaison
Bemorefab Children's Cancer Charity —Corby
- £27,000 - £29,000 a year
- Part-time
- Travel
- Organisational skills
- IT
- Annual leave
- Flexitime
Quick apply
7d
TLA Disability Liaison Officer (Part Time)
University of Nottingham —Sutton Bonington
- £29,740 - £36,446 a year
- Part-time
- Administrative experience
- University
- Communication skills
- Annual leave
2d
Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Customer service
- Supervising experience
- Leadership
Quick apply
Agricultural Liaison Officer
Dalcour Maclaren —Tonge
- Military
- Driving
- Free parking
- Annual leave
Quick apply
ERSOU - CTP Police Staff SO1 - Prevent Officer
Bedfordshire Police —Wymondham
- £39,276 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
2d
Resident Liaison Officer
United Infrastructure —Nottingham
- Full-time
Quick apply
CCTV Investigator
OCS Group —Corby
- £14.10 an hour
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- IT
ERSOU - CTP Police Staff SO1 - Prevent Officer
Hertfordshire Constabulary —Wymondham
- £39,276 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
2d
Senior Trading Standards Officer
Civic Recruitment Limited —Nottingham
- £26.45 an hour
- Weekend availability
- Analysis skills
- Supervising experience
- Presentation skills
Quick apply
7h
Academy Education Officer
Nottingham Forest Football Club —Nottingham
- Part-time
- Education
- Organisational skills
- Teaching
- Free parking
- Employee assistance programme
7d
Operations Manager – Estate Agency & Construction
Birstall Homes LTD —Leicester
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
Quick apply
10d
Tenant Liaison Officer/Maintenance Operative
Civic Recruitment Limited —Kettering
- £14.13 - £17.91 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
Free Church Chaplain
Ministry of Justice —Nottingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
7d
CCTV Team Leader
OCS Group —Corby
- £15 an hour
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- IT
Faciltiies and Health and Safety Manager
Personal Homecare Pharmacy —Leicester
- £50,000 - £55,000 a year
- Full-time
- In-person
Quick apply
Anglican Chaplain
Ministry of Justice —Rugby
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
14d
SIte Manager
Wates —Swadlincote
- Maintenance
- Organisational skills
- Communication skills
Multi Tradesperson
County Rents —Coventry
- £30,000 a year
- Full-time
- Plumbing
- Communication skills
- Time management
Quick apply
12d

I want to receive the latest job alerts for liaison officer in leicester le5

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Resident Liaison Officer

Lawtech Group -
Leicester

Quick apply

Job details

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
SharePoint
Certified Scrum Master
Microsoft Outlook Calendar

Full job description

Role Overview:

Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast.

Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company.

Your key responsibilities are:

Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Maintain Lawtech customer service processes and systems as relevant for the site and residents.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.
Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.

Role Responsibilities:

Work closely with the Project Manager and Design & Quality teams.
Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.
Draft responses and communication for residents and other parties
Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager
Answering of phone calls and making any necessary appointments.
Liaise with individual residents and establish individual requirements.
Arrange site surveys as required to each property within the project.
Manage surveys and work appointments with residents and comply with local key-holding and security requirements.
Maintain Lawtech’s record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.
Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.
Observe all H&S rules and ensure resolution of service issues comply with all such rules.
Escalate unresolved issues to CSM, when appropriate to do so.
Basic site administration including data entry of the in house ‘probe’ system for the below:

➢ Delivery receipts – Once a week update deliveries on probe and ensure
hard copies are sent/collected for the attention of Accounts Team

➢Site stock takes – Every Thursday stock takes are undertaken by the Site
Manager. Information needs to be updated and sent to head office by you
once a week following this stock take.
➢ Update and close out alerts – Manage alerts on probe by reviewing
every three days, chasing for response from individuals who are down to
provide this.
➢ Right to Work Checks – Checking of right to work for subcontractors
including taking copies of passport or checking settlement status on the
government website.
➢ Maintain ID system for operatives - following procedure already started
by Site Manager

To perform any other administrative duties as directed by CSM.
Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service

Skills and Qualifications

Excellent written English.
Experience with customer service, ideally resident liaison experience within construction/social housing sector.
Ability to manage resident expectations.
DBC check (standard).
Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
Competent use of Project Probe and SharePoint

Quick apply

Refine Your Search

liaison officer jobs in leicester le5

Resident Liaison Officer

Secondary School Liaison

TLA Disability Liaison Officer (Part Time)

Customer Liaison Officer

Agricultural Liaison Officer

ERSOU - CTP Police Staff SO1 - Prevent Officer

Resident Liaison Officer

CCTV Investigator

ERSOU - CTP Police Staff SO1 - Prevent Officer

Senior Trading Standards Officer

Academy Education Officer

Operations Manager – Estate Agency & Construction

Tenant Liaison Officer/Maintenance Operative

Free Church Chaplain

CCTV Team Leader

Faciltiies and Health and Safety Manager

Anglican Chaplain

SIte Manager

Multi Tradesperson

I want to receive the latest job alerts for liaison officer in leicester le5

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected