Entertainment manager Work, Jobs in Leigh, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
13h
Lifestyle Assistant
Tanglewood Care Services —Trafford
- £12.71 an hour
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply
10d
Sales Executive - Manchester
Corinthian Sports —Manchester
- £30,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Employee discount
- Referral programme
Quick apply
10d
General Manager
EMR Group —Liverpool
- Full-time
- IT
- Annual leave
Quick apply
12d
Stocktaker
nGeneration —Manchester
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Operations Manager
EMR Group —Salford
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Content Creator
Mission Mars (Head Office) —Manchester
- £34,000 - £37,000 a year
- Weekend availability
- Hospitality
- Travel
Quick apply
Manager, Sports & Entertainment
WPP Media —Manchester
- Hybrid work
- Project management
- Annual leave
- Employee discount
2d
Team Manager
Greater Manchester Mental Health NHS Foundation Trust —Sale
- £49,387 - £56,515 a year
- Full-time
9d
Events Team Member
Legends Global (Europe) —Manchester
- Weekend availability
- First Aid Certification
- IT
Quick apply
1d
Assistant Manager
Admiral Slots —Preston
- £28,875 a year
- 8 hour shift
- Customer service
- Annual leave
Quick apply
C&E Event Planner - The Jockey Club - Haydock Racecourse
Levy —Newton-le-Willows
- Full-time
- Annual leave
- Employee assistance programme
Quality Improvement Project Co-ordinator (Lived Experience)
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Part-time
10d
Casino Operations Manager
Grosvenor Casinos —Bolton
- £37,000 - £41,000 a year
- Weekend availability
- Management
- In-person
- Leadership
Quick apply
8d
Casino Manager
Grosvenor Casinos —Bolton
- £34,000 - £37,000 a year
- Weekend availability
- Management
- In-person
Quick apply
8d
Trust Services Partner
NHSProfessionals —Warrington
- £26,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Director of Psychological Professions
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £112,782 - £129,783 a year
- Full-time
- Leadership
8d
Junior Event Manager
Don't Panic Projects —Rossendale
- From £25,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
- Work from home
Quick apply
7d
Chaperone
Vitality Entertainment Ltd —Manchester
- £135 - £145 a day
- Childcare
- Working with children
- Free parking
Quick apply
Bartender
MHDV —Manchester
- £12.80 an hour
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
13 hours ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

entertainment manager jobs in leigh, gtm

Head of Customer Experience

Lifestyle Assistant

Sales Executive - Manchester

General Manager

Stocktaker

Operations Manager

Content Creator

Manager, Sports & Entertainment

Team Manager

Events Team Member

Assistant Manager

C&E Event Planner - The Jockey Club - Haydock Racecourse

Quality Improvement Project Co-ordinator (Lived Experience)

Casino Operations Manager

Casino Manager

Trust Services Partner

Director of Psychological Professions

Junior Event Manager

Chaperone

Bartender

I want to receive the latest job alerts for entertainment manager in leigh, gtm

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