Customer care manager Work, Jobs in Leigh On Sea, Ess (with Salaries)

Reception Lead
The Megacentre Rayleigh —Rayleigh
- £28,000 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
Customer Experience Manager | Southend Theatres | Permanent
Trafalgar Enterainment —Southend-on-Sea
- £34,000 - £41,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Flexible schedule
8d
Operations Manager – Retail Healthcare
Elior UK —Upminster
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Customer Service Manager
International Workplace Group plc —Brentwood
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
Customer Service Manager
Glass House Retreat —Upminster
- From £31,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
Store Manager - Convenience
Sainsbury's —Leigh-on-Sea
- From £33,450 a year
- Human resources
- Employee discount
12d
Duty Manager | Southend Theatres | Permanent
Trafalgar Enterainment —Southend-on-Sea
- £26,800 - £32,900 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Flexible schedule
8d
Account Manager
Safetykleen —Witham
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Service Desk Manager
NBC Environment —Chelmsford
- £40,000 - £45,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
5d
Lead Customer Service Representative
Arton Plumbing & Heating —Maidstone
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Free parking
Quick apply
4d
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
8d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Dartford
- Full-time
- Management
- Bachelor's degree
- Leadership
Manager - Bluewater
Hush Homewear Ltd —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
Front Office Manager
Holiday Inn Southend —Southend-on-Sea
- From £32,000 a year
- Full-time
- Hotel
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
Quick apply
STORE MANAGER - SOUTHEND
H&M —Southend-on-Sea
- Weekend availability
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Full-time
- Sales
- IT
- Leadership
Quick apply
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Assistant Charity Shop Manager - Eastwood Shop (5 day per week)
Essex & Herts Air Ambulance —Leigh-on-Sea
- £12.91 an hour
- Full-time
- Sales
Customer Service & Operations Manager
Quantum —Maidstone
- Full-time
- Hybrid work
- Customer service
- English
Assistant Charity Shop Manager - Eastwood Shop (2 days per week)
Essex & Herts Air Ambulance —Leigh-on-Sea
- £12.91 an hour
- Part-time
- Sales

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Reception Lead

The Megacentre Rayleigh -
Rayleigh

Quick apply

Job details

Permanent | Full-time
£28,000 a year
10 days ago

Benefits

Free parking
Discounted or free food
Company pension
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Organisational skills
Front desk
Leadership
Communication skills

Full job description

Overview

The Reception Lead role is key within The MegaCentre Rayleigh, ensuring our customers receive an exceptional experience from the moment they make an enquiry through to the moment they leave.

As the first point of contact for many of our customers, you will be responsible for delivering outstanding customer service across face-to-face, telephone and digital communication channels. You will support the smooth running of our daily operations, lead and motivate the Play Services Team, and provide management cover across the whole building when required, including evenings and weekends.

This role requires someone who is energetic, approachable and passionate about memorable experiences for families, children and our wider community.

Responsibilities

Customer Experience & Front Desk

Act as the main point of contact for all customer enquiries, providing a warm, friendly and professional welcome.
Manage face-to-face enquiries, telephone calls, emails and online booking queries.
Support customers with bookings, amendments, payments and general queries.
Resolve customer concerns quickly and effectively, ensuring a positive outcome wherever possible.
Ensure every customer interaction reflects the values and purpose of The MegaCentre Rayleigh.

Team Leadership & Support

Support the Centre Manager in the day-to-day running of the department.
Lead, motivate and support team members to deliver excellent customer experiences.
Assist with team communication, training and maintaining high service standards.
Provide guidance and support to team members during busy periods.
Act as a positive role model, demonstrating enthusiasm, professionalism and teamwork.

Building Operations & Management Cover

Provide management cover during periods of absence, including evenings, weekends and peak operational periods.
Support the safe and effective running of all areas of the building when acting as Duty Manager.
Coordinate with different departments to ensure excellent service delivery across The MegaCentre.
Respond confidently to operational challenges, customer issues and unexpected situations.
Complete required checks, handovers and operational tasks to support smooth daily operations.

Administration & Organisation

Maintain accurate records and ensure customer information is handled correctly.
Support booking administration and departmental organisation.
Assist with monitoring customer feedback and identifying opportunities for improvement.
Ensure communication between departments is clear and effective.

Qualifications

Essential:

Excellent customer service and communication skills.
Strong organisational skills with the ability to prioritise workload effectively.
Confident dealing with customers face-to-face, over the phone and via email.
Ability to lead, motivate and support a team.
Strong problem-solving skills with a calm and positive approach.
Ability to work flexibly, including evenings, weekends and during busy periods.
A fun, energetic and engaging personality with a passion for creating great experiences.

Desirable:

Previous experience in a customer-facing supervisory or leadership role.
Experience working within leisure, hospitality, family entertainment or attractions.
Experience managing teams or acting as a duty manager.
Knowledge of booking systems and customer management systems.

Join us as a Reception Lead for 40 hours per week and be at the heart of our organisation’s daily operations! Your energy, leadership, and dedication will help create a positive first impression for everyone who walks through our doors. We’re committed to supporting your growth while providing a vibrant work environment where your skills can shine.

Pay: £28,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in leigh on sea, ess

Reception Lead

Customer Experience Manager | Southend Theatres | Permanent

Operations Manager – Retail Healthcare

Customer Service Manager

Customer Service Manager

Store Manager - Convenience

Duty Manager | Southend Theatres | Permanent

Account Manager

Service Desk Manager

Lead Customer Service Representative

Contact Centre Shift Manager (Part time)

Area Manager, Customer Fulfillment

Manager - Bluewater

Front Office Manager

STORE MANAGER - SOUTHEND

General Manager

General Manager

Assistant Charity Shop Manager - Eastwood Shop (5 day per week)

Customer Service & Operations Manager

Assistant Charity Shop Manager - Eastwood Shop (2 days per week)

I want to receive the latest job alerts for customer care manager in leigh on sea, ess

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