Application support analyst Work, Jobs in Leighton Buzzard, Bdf (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
4d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
4d
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
12d
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
13d
Application Support Analyst - Cruise
TUI —Luton
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Employee discount
4d
IT Application Analyst
TravelodgeHotels —Thame
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Employee discount
Quick apply
Service Support Analyst
UTMOST WEALTH SOLUTIONS —Aylesbury
- Full-time
- Azure
- Computer Science
- SharePoint
2d
JML Analyst
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
Settlement Data Analyst
M Group —Stevenage
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Data Analyst FTC 23 months
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Hybrid work
- Analysis skills
- Employee discount
3d
Security Operations Analyst
Motor Insurers' Bureau —Milton Keynes
- £65,000 a year
- Full-time
- Hybrid work
- Master's degree
- Employee assistance programme
6d
Business Systems Analyst
Fairhive Homes —Aylesbury
- £37,450.80 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
IT Analyst, Field Support Engineer
Axiom Technologies —Amersham
- Full-time
Technical Business Analyst (12-month Fixed Term Contract)
West Northamptonshire Council —Northampton
- £42,861 - £46,304 a year
- Analysis skills
- No degree
- Agile
3d
SOC Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Master's degree
- Communication skills
6d
Senior HR Systems Analyst (SuccessFactors, Onboarding)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Recruiting
- Annual leave
- Employee assistance programme
HR MI and Systems Analyst 12mth FTC
FCDO Services —Hanslope
- £31,898 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Microsoft Office
2d
Business Analyst
ImServ —Milton Keynes
- Writing skills
- Agile
- AI
- Annual leave
5d

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2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
4 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

application support analyst jobs in leighton buzzard, bdf

2nd Line analyst - Technical Support

1st Line Support Analyst

1st Line Service Desk Analyst (Days)

IT Business Analyst

1st Line Support

IT Technical Support Analyst

Application Support Analyst - Cruise

IT Application Analyst

Service Support Analyst

JML Analyst

Settlement Data Analyst

Data Analyst FTC 23 months

Security Operations Analyst

Business Systems Analyst

IT Analyst, Field Support Engineer

Technical Business Analyst (12-month Fixed Term Contract)

SOC Analyst

Senior HR Systems Analyst (SuccessFactors, Onboarding)

HR MI and Systems Analyst 12mth FTC

Business Analyst

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