Are you passionate about delivering exceptional wellness experiences and managing high-performing fitness teams?
At Champneys, we’re looking for a Wellbeing & Fitness Manager who thrives in a fast-paced, guest-focused environment and is motivated to deliver excellence across every touchpoint.
Why work at Champneys?
Champneys is a leading destination health spa brand, with resorts, hotels, and day spas across the UK. Built on the belief that health, beauty and wellbeing are intrinsically linked, we create experiences that help our guests feel their very best—inside and out.
As a family-run business, we combine strong values with commercial excellence, offering a dynamic environment where you can grow your career while making a real impact.
The Role
As Wellbeing & Fitness Manager, you will take full responsibility for the day-to-day management of the fitness operation, ensuring exceptional service delivery, strong team performance, and an outstanding guest and member experience.
You will manage a vibrant programme of 80+ weekly classes, oversee personal training delivery, and ensure your team operates to the highest professional and safety standards.
Key Responsibilities
Team Management & Performance
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Managing and developing a high-performing fitness team
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Driving accountability and performance against business goals
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Delivering training, coaching, and ongoing development
Commercial & Operational Delivery
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Executing the business plan to achieve performance and revenue targets
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Managing membership retention and enhancing the member experience
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Monitoring key metrics (e.g. bookings, PT conversions, engagement)
Guest Experience
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Ensuring exceptional service standards across all fitness and wellbeing touchpoints
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Delivering and managing personal training sessions and fitness programmes
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Actively engaging with members to drive satisfaction and retention
Fitness Delivery
Managing and teaching a varied class programme including:
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Indoor cycling
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Aqua
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Stretch & mobility
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Strength & conditioning
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Compliance & Standards
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Maintaining strict adherence to health & safety and operational procedures
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Ensuring all systems, processes, and compliance requirements are met
What Success Looks Like
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Strong team engagement and performance
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High member satisfaction and retention
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Growth in personal training revenue and class attendance
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Consistent operational excellence and compliance
About You
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Experienced in managing fitness or wellbeing operations
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Passionate about health, fitness, and guest experience
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Strong people manager with a coaching and development mindset
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Commercially aware with the ability to drive performance
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Confident delivering fitness classes and personal training
Our Values
At Champneys, our people embody:
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Honesty & Integrity
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Teamwork – Winning Together
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Strong Work Ethic & Can-Do Attitude
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Commitment to Growth
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Passion & Enthusiasm
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Ownership & Accountability
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
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Health, Wellness and Wellbeing incentives
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Digital fitness programmes
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Nutrition guides and recipes
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Self-Guided meditation
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Wellbeing podcasts
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Champneys experiences (such an overnight stay or an ultimate spa day experience)
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App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
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In house social media connecting our Champneys Family
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Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
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Motivating, rewarding and engaging colleague events.
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Discounted stays for you, your friends and family at any of our properties.
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Complimentary Spa Day on completion of your probationary period.
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50% discount on all Champneys products.
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Great discounts on our partner products Elemis and Clarins.
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Discounted membership to our exceptional health clubs.
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Merlin Entertainments Attraction.
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Introduce a friend incentive.
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Long Service celebrations.
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Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
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Professional Uniform.
