Senior logistics manager Work, Jobs in Leiston, Sfk (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
12d
Senior Project Manager
Civil Works Alliance —Leiston
- Engineering
- Analysis skills
- Project management
- Annual leave
10h
Senior Commercial Manager
Civil Works Alliance —Ipswich
- Master's degree
- Bachelor's degree
- Contracts
- Annual leave
5d
Lead Drone Surveyor
Survey Solutions —Ipswich
- Full-time
- Hybrid work
Quick apply
5d
Plant & Labour Administrator - Sizewell C
Blackwell Earthmoving Limited —Woodbridge
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
16h
Office Manager
Schallenberg International Limited —Felixstowe
- £33,595.00 - £47,024.62 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Process & Accountability Manager
Bouygues Construction —Ipswich
- Engineering
- Presentation skills
- Bachelor's degree
Process & Accountability Manager
Civil Works Alliance —Ipswich
- Full-time
- Engineering
- Presentation skills
- Bachelor's degree
- Annual leave
8d
Graduate Management Trainee - Ipswich / Bury St Edmunds
Enterprise Mobility —Ipswich
- Full-time
- Sales
- Customer service
- Bachelor's degree
Head of Heatsink Delivery
Sizewell C —Felixstowe
- £105,000 a year
- Full-time
- Analysis skills
- Project management
- Organisational skills
12d
Senior Offshore Windfarm Controller
Iberdrola Group —Lowestoft
- IT
- In-person
- Annual leave
- Employee discount
Business Support and Finance Executive
Suffolk County Council —Ipswich
- £28,598 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Office
- Annual leave
- Flexitime
7d

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year
12 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within haulage, transport, or logistics.
Strong understanding of transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior logistics manager jobs in leiston, sfk

Customer Service Manager (Haulage / Logistics)

Senior Project Manager

Senior Commercial Manager

Lead Drone Surveyor

Plant & Labour Administrator - Sizewell C

Office Manager

Process & Accountability Manager

Process & Accountability Manager

Graduate Management Trainee - Ipswich / Bury St Edmunds

Head of Heatsink Delivery

Senior Offshore Windfarm Controller

Business Support and Finance Executive

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