Business development specialist Work, Jobs in Leith, Edh (with Salaries)

Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
3d
Development Specialist UK
Nadara —Edinburgh
- Full-time
- Microsoft Office
- Communication skills
Incident Control and Business Continuity Manager
HM Revenue and Customs —Edinburgh
- £37,682 - £40,705 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
2d
Head of Strategic Resourcing and People Operations
Companies House —Edinburgh
- £74,089 - £80,300 a year
- Full-time
- Management
- Presentation skills
- Travel
- Annual leave
1d
HR People Business Partner
Apex Hotels Ltd —Edinburgh
- Full-time
- Management
- Travel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
6d
Bentley & Lamborghini Business Manager
Sytner Specialist Edinburgh —Edinburgh
- Full-time
- Sales
- Employee discount
Specialist, Pictures - Edinburgh
Bonhams —Edinburgh
- Full-time
- Communication skills
- Time management
10h
Transfer Agency UK, Associate 2
State Street —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Digital Marketing & Web Specialist
Edinburgh Honey Co —Edinburgh
- £28,000 - £36,000 a year
- Full-time
- Accounting
- In-person
- Marketing
- Employee discount
- Gym membership
Quick apply
2d
Operations Manager - Residential and Cleaning Services
Heriot Watt University —Edinburgh
- £47,389 - £58,225 a year
- Weekend availability
- Management
- Microsoft Office
- Team management
- Annual leave
- Flexible schedule
3d
Head of Service - Learning Disabilities
CrossReach —Edinburgh
- £63,997 a year
- Call to connect
- Travel
- Employee discount
10d
Circular Economy Trainee
Historic Environment Scotland —Edinburgh
- From £27,740 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
- Flexible schedule
1d
Senior Security Specialist
FedEx EU —Edinburgh
- £46,000 - £62,000 a year
- Full-time
- Microsoft Office
- Employee assistance programme
Supply Chain Officer
Dormant Distillery Company —Edinburgh
- From £30,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Annual leave
- Employee discount
Senior Application Support Consultant
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
2d
Talent Acquisition Specialist - Scotland
Stantec —Edinburgh
- Hybrid work
- Annual leave
Business Development Director
Barclays —Edinburgh
- Business development
- Analysis skills
- Banking
Head of Soft Services
Equans —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Middle Office - Investment Operations Implementations, Associate
BlackRock Investments —Edinburgh
- Hybrid work
- SQL
- Travel
- APIs
- Work from home
Account Director (Fixed-Term Contract Starting Oct 2026)
Emperor —Edinburgh
- Hybrid work
- Flexible schedule

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Team Manager - Contact Centre

Aptia Group -
Edinburgh

Apply Now

Job details

Full-time
3 days ago

Benefits

Company pension

Qualifications

Microsoft Powerpoint
Pension
Microsoft Excel
Management
Data analysis skills
Microsoft Office
Quality assurance
Financial services
Leadership
Communication skills

Full job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

We have a new opportunity for an experienced Contact Centre Manager to join our First Contact Team (FCT), ensuring exceptional service delivery and positive outcomes for pension scheme members.

This is a high-impact role where you’ll drive operational excellence, coach and develop a team of advisors, and ensure all interactions meet strict regulatory standards. You’ll play a key role in shaping performance, enhancing capability, and embedding a culture of compliance and continuous improvement.

This is a hybrid working position aligned to our offices in Edinburgh.

What You’ll Be Doing

Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans
Own operational delivery, ensuring service levels (SLAs), call handling metrics, and first-contact resolution targets are met
Monitor and improve performance, using data and KPIs to identify trends and implement corrective actions
Champion compliance, ensuring adherence to regulatory requirements including FCA Consumer Duty and data protection standards
Drive change and continuous improvement, supporting the adoption of new processes, technologies, and ways of working
Enhance team engagement and wellbeing, fostering a positive culture and managing absence, retention, and recognition
Lead recruitment and talent development, identifying high-potential individuals and supporting career progression

What You’ll Bring

Proven contact centre leadership experience, ideally within a financial services or pensions environment
Strong people management and coaching skills, with a passion for developing others
Solid understanding of regulatory and compliance frameworks (e.g. FCA, Consumer Duty, data protection)
Experience managing performance metrics, SLAs, and operational KPIs
Ability to lead through change and transformation in a fast-paced environment
Excellent communication and stakeholder management skills

Key Skills & Experience

Quality assurance and call monitoring expertise
Performance reporting and data analysis
Workforce planning and scheduling tools
Telephony and contact centre systems
Strong working knowledge of MS Office (especially Excel and PowerPoint)

This is a great opportunity to take on a management role in a critical, customer-facing function.

You will be part of a collaborative team, and will shape the future of service delivery and customer experience.

Please apply by COB 19 June 2026.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Apply Now

Refine Your Search

business development specialist jobs in leith, edh

Team Manager - Contact Centre

Development Specialist UK

Incident Control and Business Continuity Manager

Head of Strategic Resourcing and People Operations

HR People Business Partner

Bentley & Lamborghini Business Manager

Specialist, Pictures - Edinburgh

Transfer Agency UK, Associate 2

Digital Marketing & Web Specialist

Operations Manager - Residential and Cleaning Services

Head of Service - Learning Disabilities

Circular Economy Trainee

Senior Security Specialist

Supply Chain Officer

Senior Application Support Consultant

Talent Acquisition Specialist - Scotland

Business Development Director

Head of Soft Services

Middle Office - Investment Operations Implementations, Associate

Account Director (Fixed-Term Contract Starting Oct 2026)

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