Client services manager Work, Jobs in Leith, Edh (with Salaries)

Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Client Programme Manager
Burges Salmon —Edinburgh
- Business development
- Continuous improvement
- Time management
Client Relations Manager - Key Accounts
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
2d
Project/Account Manager
RHT Group —Dunfermline
- From £40,000 a year
- Overtime
- Analysis skills
- Project management
- Travel
- Free parking
- Employee assistance programme
Quick apply
Territory Account Manager
Phoenix 2 Retail —Edinburgh
- £30,000 - £32,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Business Development Manager
Global Brands LTD —Edinburgh
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Director, Operations Change - Client Projects
Citi —Edinburgh
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Business Development Manager
Arnaud Najarro Consulting Ltd —Edinburgh
- £46,000 - £62,000 a year
- Full-time
- Sales
- Marketing
- Business development
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Senior Distribution Consultant
Standard Life —Edinburgh
- From £45,700 a year
- Hybrid work
- Contracts
- Annual leave
7d
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Client Relations Manager - Core Client Relations team
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
2d
New Business Senior Manager
BDO —Edinburgh
- Full-time
- Business development
Vice President, Trustee & Depositary Manager
The Bank of New York Mellon Corporation —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- Business
- Communication skills
Sales Manager
voco Edinburgh Royal Terrace —Edinburgh
- £45,000 a year
- Full-time
- Sales
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
6d
Project Manager - Vice President
BlackRock Investments —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Continuous improvement
- Work from home
Senior Account Manager
Air IT —Edinburgh
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
- Annual leave
- Employee assistance programme
Business Development Manager
Arham and Noor Enterprises Limited —Edinburgh
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Account Manager
Boels Rental —Fife
- £34,000 - £42,000 a year
- Full-time
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
4d

I want to receive the latest job alerts for client services manager in leith, edh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services manager jobs near leith, edh

Customer Service Manager

Grant Westfield -
Edinburgh

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

Management
Customer service
Organisational skills
Communication skills

Full job description

Edinburgh

An exciting opportunity has arisen for a Customer Service Manager at Grant Westfield, the company behind the UK’s leading bathroom panel brands, Multipanel and Naturepanel.

Managing the Customer Services team this role will maximise performance and will be responsible for planning and implementing Customer Service strategies.

Key Responsibilities:

Lead and develop the Customer Service department, setting clear strategic direction aligned with wider business objectives.
Foster a culture of customer & commercial focus, accountability and continuous improvement across all service teams.
Lead, coach and develop the Customer Service Team Leader to drive high performance and ensure effective succession planning.
Provide strategic oversight of inbound & outbound activity, quality frameworks, returns, complaints handling, and reporting processes.
Take ownership of high risk or business escalated customer situations, ensuring effective resolution frameworks are in place.
Oversee resource planning, team structure and operating models to ensure capacity and capability align with service demand and business strategy.
Ensure a consistent approach to performance management and development through leadership teams, embedding a strong culture of coaching and growth.
Establish and maintain effective communication frameworks, ensuring customer insight and feedback are captured and used to enhance the customer experience.
Lead and contribute to the design and implementation of change initiatives and projects impacting Customer Services.
Drive the identification and adoption of best practice, processes and systems to enable a continuous improvement environment.
Own and review service performance frameworks, ensuring SLAs, KPIs and quality standards are aligned to business and customer expectations.

The successful candidate’s profile:

Essential:

Management experience within a Customer Service environment.
Experience of managing an operation through periods of significant growth or change.

Desirable:

Previous Epicor system experience.

Qualifications

Essential:

Qualified to degree level or equivalent professional experience in Customer Service.

Flexibility

Demonstrates willingness to change ideas or perceptions based on new information or contrary evidence.
Is open to new ideas and listens to other people’s points of view.
Responds effectively to changing circumstances.
Adjusts tasks and priorities when necessary.

Teamwork

Is friendly, approachable and cooperative.
Provides support when recognising others being overwhelmed with work or unable to solve a problem.
Shares knowledge, ideas and concerns with other members of the team and across a wider organisational network.
Respects cultural differences and differences in opinions.
Builds excellent working relationships with internal departments within the company.

Customer Service

Treats all clients with respect and cultural awareness.
Accepts responsibility for mistakes, apologises and makes suitable and timely amendments.
Takes pride in delivering the highest level of customer service

Organisational skills

Ensures a clear understanding of the desired result, if unsure, asks for clarification.
Can work independently and prioritise their workload.

Communication

Strong communication and interpersonal skills with the ability to influence and motivate others
Present and discuss views effectively, through formal, informal, written and spoken communication.
Actively listens to co-workers and customers to gain a better understanding of their concerns and needs.

Attention to detail

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met and exceeded.
Maintains properly equipped work area.

Problem solving

Acknowledges when doesn't know something and takes steps to find out.
Can recognise potential problems and present potential solutions.

Continuous improvement

Constantly seeks ways to improve processes, products or services.
Seeks out/engages in continuous learning opportunities that develop self and expands organisational intellectual capital.
Uses feedback from co-workers and clients to continuously improve service.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

Competitive Salary
Discretionary annual bonus scheme
30 days annual leave with the opportunity to purchase additional days
Health Cash Plan
Bike to Work scheme
On-site parking
Staff Discount

Apply Now

Refine Your Search

client services manager jobs in leith, edh

Customer Service Manager

Client Programme Manager

Client Relations Manager - Key Accounts

Project/Account Manager

Territory Account Manager

Business Development Manager

Director, Operations Change - Client Projects

Administrative Assistant

Helpdesk Team Leader

Business Development Manager

Senior Distribution Consultant

Customer Service Centre Agent

Client Relations Manager - Core Client Relations team

New Business Senior Manager

Vice President, Trustee & Depositary Manager

Sales Manager

Project Manager - Vice President

Senior Account Manager

Business Development Manager

Account Manager

I want to receive the latest job alerts for client services manager in leith, edh

Related Searches

Explore jobs in more locations

Edinburgh

Key Responsibilities:

The successful candidate’s profile:

What Grant Westfield will offer you:

Jobseeker tools

Employer Tools

Browse

Stay Connected