It business partner Work, Jobs in Leith, Edh (with Salaries)

Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Head of Strategic Resourcing and People Operations
Companies House —Edinburgh
- £74,089 - £80,300 a year
- Full-time
- Management
- Presentation skills
- Travel
- Annual leave
8d
250991 (LI) Fertility Unit Manager
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
8d
Solution Architect
Computershare —Edinburgh
- Full-time
- Hybrid work
- APIs
- Work from home
Project Manager
FNZ —Edinburgh
- Full-time
- Master's degree
- Bachelor's degree
- No degree
Network Specialist
Scottish Prison Service —Edinburgh
- £54,398 - £58,065 a year
- Hybrid work
- Windows
- Computer networking
- Linux
9d
ERP Business Analyst
MacTaggart Scott —Loanhead
- Full-time
- ERP systems
- Continuous improvement
- In-person
- Free parking
- Annual leave
Quick apply
Data & Information Management Senior Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
North Finance Manager/ Finance Business Partner
BDO —Edinburgh
- Full-time
- Analysis skills
- Project management
- Leadership
- Flexible schedule
Senior Implementation Manager
Standard Life —Edinburgh
- From £46,000 a year
- Part-time
- Communication skills
- Annual leave
Sr Manager, IT Business Relationship Management (Commercial and Tech Support)
Dexcom —Edinburgh
- Full-time
- Management
- Java
- Bachelor's degree
Business Insights Analyst
Reachdesk Ltd —Edinburgh
- Remote
- SQL
- Annual leave
Quick apply
7d
Water Opportunities - Scotland
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Mechanical knowledge
Investment Data Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee discount
Director Business Development
Nationwide Building Society —Edinburgh
- £75,000 a year
- Full-time
- Travel
- Financial services
- Business
Data Analyst – GPMS Operations
Patria Investments —Edinburgh
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Work from home
Postperson with Driving
Royal Mail Group —Prestonpans
- Part-time
- Employee discount
21GRAMS -Editor
Real Chemistry —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Senior Software Quality Engineer
Dayshape —Edinburgh
- £47,500 - £57,500 a year
- Full-time
- Hybrid work
- AI
- Employee assistance programme
Quick apply
2d

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Support Engineer

Covetrus -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

PMP
Customer service
CCNA
Technical support
SQL
AWS
Analysis skills
IT support
Computer networking
Application support
Communication skills

Full job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Do you enjoy solving technical challenges and helping customers succeed?

Are you passionate about learning new technologies and delivering exceptional customer experiences?

We are looking for a motivated Support Engineer to join our Technology Solutions Technical Support team in Edinburgh.

In this role, you will provide technical support for veterinary Practice Management Systems.

You will play a key role in diagnosing and resolving technical issues for customers while building strong expertise across applications, databases, hardware, and networking environments.

Working closely with internal teams and customers, you will ensure timely and accurate resolutions while helping improve our products and services.

This role is primarily based in our Edinburgh office with a flexible hybrid working model.

More about the role

Provide customer support for our practice management systems and associated infrastructure via live chat, inbound and outbound customer calls and email whilst logging full case details in our CRM.
Identify and resolve customer complaints in a timely manner, escalating appropriately if assistance is required.
Identify recurring technical issues and ensure they are resolved correctly to reduce future repeat incidents.
Diagnose and resolve issues relating to applications, hardware, and networking environments.
To create and/or refer to appropriate KB articles when resolving cases. Meet individual and team-based objectives.
Ensure incidents are resolved in line with internal Service Level Agreements (SLAs).
Follow established Incident Management and Change Management processes.
Participate in the out of hours support rota to meet business needs. Flexibility to meet shift requirements from 8am to 5:30pm.

Technical Expertise

Develop strong technical knowledge across Practice Management Systems, cloud platforms, client hardware, networking environments, SQL databases, and integrations. Build subject matter expertise in supported systems and technologies

Collaboration

Work closely with Technical Leads, Support Team Leads, Product teams, and Developers. Provide technical feedback and insights from customer issues to improve products. Support customer education and best-practice guidance.

Continuous Learning

Proactively learn new software features and technologies Participate in internal training and knowledge sharing Contribute to the improvement of documentation and support processes

About you

Previous experience in Technical Support or IT Support role OR HNC, HND, Degree or CompTIA, CCNA, AWS or PMP in a Technology-related field.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to take ownership of issues and drive them to resolution.
Strong attention to detail and documentation skills.
Ability to work both independently and collaboratively within a team.

Desirable

Experience supporting business applications or practice management systems
Basic knowledge of SQL databases
Familiarity with Windows operating environments
Understanding of networking fundamentals
Experience supporting cloud-hosted software platforms

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Apply Now

Refine Your Search

it business partner jobs in leith, edh

Support Engineer

Head of Strategic Resourcing and People Operations

250991 (LI) Fertility Unit Manager

Solution Architect

Project Manager

Network Specialist

ERP Business Analyst

Data & Information Management Senior Analyst

Analyst, Enterprise Service Desk

North Finance Manager/ Finance Business Partner

Senior Implementation Manager

Sr Manager, IT Business Relationship Management (Commercial and Tech Support)

Business Insights Analyst

Water Opportunities - Scotland

Investment Data Analyst

Director Business Development

Data Analyst – GPMS Operations

Postperson with Driving

21GRAMS -Editor

Senior Software Quality Engineer

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