Are you able to lead operational teams to deliver exceptional service in a demand driven environment, often in challenging circumstances? If the answer is yes, this exciting opportunity at the National Records of Scotland (NRS) could be for you.
This Digital Imaging Unit Team Leader sits in the Operational Delivery team within Customer Service, Operations and Archives directorate, providing oversight of all functions relating to digital imaging carried out across three sites (New Register House, General Register House and Thomas Thomson House).
Responsibilities
- Build strong cross‑team relationships and foster a collaborative working environment across three sites.
- Communicate effectively and professionally at all levels, including when working with vulnerable or stressed individuals.
- Remain calm under pressure, reacting quickly and professionally to unexpected or competing demands while leading by example.
- Manage overall workload and performance across three teams to ensure targets and business objectives are consistently met.
- Provide line management for three A4 team leaders, acting as the key digital imaging contact and travelling between sites as required.
- Maintain and enhance knowledge of imaging equipment and processes, identifying training needs and driving continuous improvement.
- Set team targets, conduct quality checks, compile monthly performance statistics, and ensure data security in line with policies.
- Lead the development of SOPs and training materials, contribute to service improvement work, and maintain inventory of imaging assets and supplies.
About us
National Records of Scotland (NRS) is Scotland’s record keeper. Our purpose is to collect, preserve and produce information about Scotland's people and history and make it available to inform current and future generations. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
NRS is a Non-Ministerial Department of the Scottish Government & and our staff are part UK Civil Service , working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer .
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules .
Working pattern
Our standard hours are 35 hours per week, we offer a range of flexible working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us.
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website , and read about the Government Vetting Charter , or about all the different levels of security checks in our Candidate Guide .
Equality statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website .
Read our Candidate Guide for further information on our recruitment and application processes.
For more information about the role, please contact Stephen Whitson at [email protected]
Success profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Technical / Professional Skills:
- Adaptability to change - Level: Awareness
- Delivery and decision making at speed - Level: Awareness
You can find out more about the skills required, here : ODP Competency framework | SG Thrive (learn.link)
Experience
- Experience in working in a reprographics environment and familiarity with digital imaging standards.
- Experience managing teams in a demand lead environment, working with various stakeholders and competing demands.
Behaviours:
- Managing a quality service – Level 2
Find out more about Success Profiles: Civil Service behaviours - GOV.UK (www.gov.uk)
How to apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
Apply before 23:59pm on Tuesday 30 June.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment, this will consist of an interview and presentation.
Assessments are scheduled for w/c 20 July 2026, however this may be subject to change.
Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
