Job Introduction
Waste & Recycling Supervisor
37 Hours per week, Monday through to Friday. There will be a contractual requirement to work ‘catch up days’ following bank holidays or periods of inclement weather
Based at Warndon Depot, Sixways, Worcester, WR4 0AA
Help Keep Worcester Clean, Safe and Sustainable
Worcester City Council is looking for an enthusiastic, motivated and organised Waste & Recycling Supervisor to join our Environmental Operations Team.
This is an exciting opportunity for someone with experience in waste, recycling or environmental services who enjoys leading people, solving problems and delivering high-quality frontline services to our residents and businesses.
As a Waste & Recycling Supervisor, you will play a key role in overseeing daily collection operations, supporting frontline crews, maintaining service standards and helping drive continuous improvement across our waste, recycling and trade waste services.
No two days are the same, and you will be at the heart of delivering one of the Council's most visible and important services.
What You'll Be Doing:
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Supervising waste, recycling and trade waste collection crews.
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Supporting the planning and delivery of daily collection rounds.
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Monitoring service performance and resolving operational issues.
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Managing service disruptions and responding to customer enquiries and complaints.
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Undertaking site visits, inspections and operational audits.
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Ensuring compliance with Health & Safety requirements, Safe Systems of Work and Council policies.
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Supporting investigations into accidents, incidents, near misses and service failures.
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Assisting with staff training, inductions and performance management.
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Liaising with residents, elected members, contractors and partner organisations.
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Using IT systems to monitor performance, record information and produce reports.
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Supporting recycling initiatives, contamination reduction and environmental improvement projects.
What We're Looking For:
We are looking for an individual who can demonstrate:
Essential
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Experience supervising teams within a waste, recycling, environmental or operational service.
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Strong leadership, communication and organisational skills.
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Experience of undertaking investigations, absence management and performance management processes.
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Ability to motivate and support frontline employees.
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Proficient IT skills, including Microsoft Outlook, Word, Excel and Teams.
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Experience using electronic management systems and performance data.
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Ability to prioritise workloads and make sound operational decisions.
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Experience dealing with customer enquiries and complaints.
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Knowledge of Health & Safety requirements and safe working practices.
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Full UK Driving Licence.
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Good geographical knowledge and ability to understand collection routes and service delivery requirements.
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A positive, flexible and proactive approach to work.
Desirable
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HGV Class 2 (Category C) Licence.
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Driver CPC qualification.
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Knowledge of waste and recycling collection services.
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Knowledge of trade waste operations and commercial waste legislation.
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Understanding of environmental legislation and waste management best practice.
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Experience within a local authority waste service.
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IOSH Managing Safely or equivalent Health & Safety qualification.
What We Offer:
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Local Government Pension Scheme.
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Generous annual leave entitlement.
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Ongoing training and development opportunities.
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Employee Assistance Programme.
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Opportunities for career progression.
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A supportive team environment.
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The opportunity to make a real difference to the local community and environment.
Join Our Team
If you are passionate about delivering excellent services, leading operational teams and helping improve waste and recycling services across Worcester, we would love to hear from you.
Apply today and help shape the future of Worcester's environmental services.
We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying please contact the Recruitment team on [email protected]. We can assist with alternative formats for your application or offer a MS Teams interview for example.
For further information about the role, please contact Michelle Hackett, Waste, Fleet & Compliance Service Manager, at [email protected]
Closing Date: 10th July 2026
Interview date: 16th July 2026
