& technical systems coordinator Work, Jobs in Leominster, Hef (with Salaries)

IT & Technical Systems Coordinator
TIOS Systems Ltd —Hereford and Worcester
- From £30,000 a year
- Full-time
- In-person
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IT & Technical Systems Coordinator

TIOS Systems Ltd
Hereford and Worcester

Quick apply

Job details

Full-time
From £30,000 a year
6 days ago

Qualifications

Technical troubleshooting
Incident queue management
Technical support
Functional testing
Computer hardware
Application support
Fault diagnosis and repair
Debugging

Full job description

IT & Technical Systems Coordinator

TIOS
Full time | Worcester / Hybrid
Salary: From £30,000 dependent on candidate

About TIOS

TIOS is a systemic design company combining systemics, technology and human behaviour, to create high-performing enterprise solutions.

At the heart of our work is Omnia, our bespoke Enterprise Performance Platform. Unlike traditional business software, Omnia is a centralised, adaptable real time system that brings together people, objectives, information and processes.

We are looking for someone to work closely with one of our clients, a business of 30-40 employees, providing IT support and acting as the link between the client and our development team.

The role

This is a varied, hands-on role. You will be the main point of contact for technology from the client's perspective, supporting users, dealing with IT issues and helping ensure their systems work effectively.

You will also work closely with TIOS on the support and development of their bespoke platform.

Your responsibilities will include:

Providing IT support to 35 employees
Dealing with day-to-day IT issues and troubleshooting problems
Supporting users with hardware, software, systems and access
Resolving minor software issues if and where possible (not essential)
Managing and prioritising IT requests and problems
Supporting users with the bespoke platform
Investigating platform issues and identifying what is causing them
Liaising with TIOS developers when issues require development work
Clearly communicating user requirements and technical problems to developers
Testing fixes and new functionality
Helping users understand and get the most from their technology
Keeping track of issues

About you

We are looking for someone who is:

Technically minded with a good understanding of IT and software
Ideally has some understanding of coding and how software systems work
A good problem solver who can investigate issues
Organised and able to prioritise competing demands
A confident communicator who can work with both users and developers
Patient and approachable when supporting users
Detail focused and good at following things through
Curious and interested in understanding how systems work
Comfortable taking ownership and working independently

Why TIOS?

This is an opportunity to work with a technology company doing something genuinely different.

You will work across IT support, software, coding and business technology, while working closely with a development team building and continually improving a bespoke enterprise platform with many future iterations to come.

For the right person, it is a varied role with the opportunity to become the person who understands both the technology and the people using it.

Pay: From £30,000.00 per year

Work Location: In person

Quick apply

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