Penny Morrison is a British interiors brand known for distinctive fabrics, wallpapers, lighting and decorative accessories. Founded by interior designer Penny Morrison over 30 years ago, the company supplies interior designers, trade clients, showrooms and private customers in the UK, US and internationally.
Our products sit within the premium interiors market, where quality, consistency, presentation and service are central to the customer experience. Every order that leaves our warehouse represents the Penny Morrison name, so the care taken in inspection, handling, packing and dispatch is critical.
We are looking for a hands-on, meticulous and process-minded Quality Control/Goods In-Out Manager to lead our Wales-based warehouse and quality control function.
The Role
This is a warehouse-floor role, not a desk-based operations position. The successful candidate will spend most of their time on the warehouse floor, working directly with the team, processing and overseeing goods-in/goods-out, inspecting stock, checking quality, supporting packing and dispatch, and ensuring standards are followed in practice.
The role is primarily focused on fabrics and textiles, so strong experience handling, inspecting or managing fabric and textile products is essential.
Reporting to the Head of Operations, you will manage a small team of approximately 3–5 people and will be responsible for ensuring that products are inspected, handled, recorded, packed and dispatched accurately and to the highest standard.
A key part of the role will be helping Penny Morrison Ltd and QC operations by improving stock discipline, documenting clear ways of working, training the team and building more consistent, scalable processes.
Key Responsibilities
· Lead the QC and dispatch team from the floor, setting standards and supporting day-to-day work.
· Oversee goods-in, goods-out, stock movement, order preparation, packing and dispatch.
· Inspect incoming and outgoing fabrics for faults, inconsistencies, colour variation, print defects, damage or other quality concerns.
· Ensure fabrics are checked, measured, labelled and recorded accurately.
· Maintain accurate inventory records.
· Use stock management, order processing, courier and warehouse systems accurately.
· Support regular stock checks, cycle counts and reconciliations.
· Investigate stock discrepancies and quality issues.
· Oversee shipping and courier bookings, including DHL and other shipping partners.
· Ensure orders are picked, packed, labelled, documented and dispatched correctly.
· Manage courier issues, failed collections, damaged shipments and tracking queries.
· Help create, improve and maintain simple SOPs for QC, goods-in, stock movement, packing, returns, supplier issues and shipping.
· Train, support and develop a team of approximately 3–5 people.
· Work closely with the Head of Operations, sales, purchasing and customer service teams.
· Liaise with suppliers where quality issues, delivery discrepancies or product faults arise.
· Maintain a clean, organised, professional and efficient warehouse environment.
Experience & Skills Required
The successful candidate should have:
· 7–10 years’ relevant experience in textiles, fabrics, interiors, manufacturing, premium homeware, warehouse operations or a similar product-led environment.
· Strong experience handling or inspecting fabrics and textile products.
· Experience in quality control, goods-in/goods-out, warehouse operations or production handling.
· Experience managing inventory and stock control in a small to medium-sized product business.
· Experience using inventory, stock management, order processing, courier or warehouse systems.
· Experience managing dispatch, courier bookings and shipping processes, ideally including DHL or similar providers.
· Previous experience supervising or managing a small team.
· Excellent attention to detail and the ability to identify fabric faults, product issues or quality concerns.
· A practical, hands-on approach and willingness to work primarily on the warehouse floor.
· Strong organisational skills and the ability to manage multiple priorities.
· Good communication skills and the ability to work constructively with suppliers and internal teams.
· The ability to follow, improve and document processes.
· A strong sense of ownership, accountability and pride in work.
Preferred Experience
Experience in any of the following would be highly advantageous:
· Premium or luxury products.
· Fabric inspection, batch control, cutting, measuring and roll management.
· Stock accuracy and inventory control in a growing SME.
· Multiple soft furnishing product categories.
· Supplier quality issues, delivery discrepancies or product faults.
· Creating or improving SOPs and documented warehouse procedures.
· Shopify, barcode systems, stock databases or warehouse management systems.
Personal Qualities
We are looking for someone who is meticulous, practical, hands-on and comfortable working on the warehouse floor. The right person will be a strong team player, willing to muck in when needed, calm under pressure and proud of doing things properly.
They will be process-minded without being bureaucratic, comfortable leading a small team, and keen to help the business become more structured, organised and professional as it grows.
The individual will also be well-versed in using various systems and technologically adept.
Why Join Penny Morrison?
This is an opportunity to join a growing British interiors brand at an important stage of its development. The role is central to maintaining the quality and reputation of our fabric business and will have a direct impact on the customer experience.
For someone who enjoys textiles, precision, organisation and team leadership, this is a role with real ownership. You will be trusted to maintain standards, improve processes, train the team and help prepare the Company for future growth through more documented processes.
How to Apply
Please apply with your CV and a short covering note to [email protected] outlining your relevant experience in quality control, textiles, inventory systems, shipping and team leadership.
Pay: £35,000.00-£37,000.00 per year
Work Location: In person
